Learn what to do when Creative Cloud desktop app does not open or shows a spinning progress wheel.

How to fix Creative Cloud desktop app when it won't open

When you launch Creative Cloud desktop app, it doesn't open or shows a spinning progress wheel with the following error message:

Your apps are taking longer than usual. Relaunch Creative Cloud or restart your computer and try again.

Creative Cloud desktop app takes longer than usual to initialize or open
Spinning progress wheel
Does your screen look different? See instructions for the older version of Creative Cloud desktop app.

Try the following solutions to resolve the issue and start Creative Cloud desktop app:

This error can occur if the background processes of Creative Cloud are experiencing problems. Relaunch Creative Cloud by clicking Relaunch in the error message to restart the background processes.

  1. Quit Creative Cloud desktop app:

    macOS: Cmd + Q

    Windows: Ctrl + W

  2. Close all applications.

  3. Restart the computer and launch Creative Cloud desktop app.

Upgrading to the current version of Creative Cloud desktop app resolves this issue. To do so, follow these steps:

  1. Quit Creative Cloud desktop app:

    macOSCmd + Q

    Windows: Ctrl + W

  2. Download and install the updated version of Creative Cloud desktop app.

Note:

To find out the currently installed version of Creative Cloud desktop app, go to Help > About Creative Cloud.

If the above steps do not resolve the issue, reinstall the app (see Uninstall the Creative Cloud desktop app).

  1. Quit Creative Cloud desktop app:

    macOSCmd + Q

    Windows: Ctrl + W

  2. Browse to the following location based on your operating system.

    Windows

    C:\Users\<user folder>\AppData\Local\Adobe\OOBE 

    The AppData is hidden with Windows default settings. See Show hidden files, folders, filename extensions | Windows for instructions to show it.

    macOS

    /Users/<user folder>/Library/Application Support/Adobe/OOBE

    The \Users\<user folder>\Library\ is hidden by default after 10.7. See Access hidden user library files | Mac OS 10.7 and later for instructions on accessing it.

  3. Delete the entire contents of the OOBE folder.

  4. Restart the computer and launch Creative Cloud desktop app again.

    Note:

    The app can take slightly longer than usual to load with this solution, as content in the OOBE folder is rebuilt after launch.

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