When you launch Creative Cloud desktop app, it doesn't open or shows a spinning progress wheel with the following error message:
Your apps are taking longer than usual. Relaunch Creative Cloud or restart your computer and try again.
|Does your screen look different? See instructions for the older version of Creative Cloud desktop app.|
Upgrading to the current version of Creative Cloud desktop app resolves this issue. To do so, follow these steps:
To find out the currently installed version of Creative Cloud desktop app, go to Help > About Creative Cloud.
The AppData is hidden with Windows default settings. See Show hidden files, folders, filename extensions | Windows for instructions to show it.
The \Users\<user folder>\Library\ is hidden by default after 10.7. See Access hidden user library files | Mac OS 10.7 and later for instructions on accessing it.