Last updated: 7/12/16

Creative Cloud applications store information about the installation and launch process in log files. This document describes errors you may find in these logs, and provides solutions, where possible.

Note:

Quickly find a specific error code or message: Use your web browser's Find feature to quickly locate your error in this document. Press Cmd+F (Mac OS) or Ctrl+F (Windows).

Can't find your error code?

For information on additional Creative Cloud install error codes, see Troubleshoot download and install errors and Download and install errors.

Where are my installation log files?

Windows 32-bit

\Program Files\Common Files\Adobe\Installers\

Windows 64-bit

\Program Files(x86)\Common Files\Adobe\Installers

Mac OS

/Library/Logs/Adobe/Installers/

Installer errors: deployment exit codes

Error code

Error message logged

Reason

Solution

0

Exit code: 0 No Error.

PASSED

 

1

Exit code: 1 Unable to parse command line.

Incorrect arguments in command line.

Make sure that you have provided the correct arguments.

2

Exit code: 2 Unknown UI mode specified.

Only silent mode "--mode=silent" is supported.

 

6

Exit code: 6 Silent workflow completed with errors.

A required component has failed.

Review the error occurrence within the log file to determine the exact cause.

7

Exit code: 7 Unable to complete Silent workflow.

A critical component has failed. 

Review the error occurrence within the log file to determine the exact cause.

9

Exit code: 9 Unsupported OS version.

Trying to install the product on an unsupported version of the operating system.

Verify that your operating system is supported. See the system requirements for your product.

10

Exit code: 10 Unsupported file system.

System (/Applications), User (~), Installer location: must not reside in a case-sensitive file system.

 

11

Exit code: 11 Another instance running, Only a single instance can be run at a time.

  Quit additional instances of Adobe Application Manager so that only one instance is running. Then restart your computer.

14

Exit code: 14 Failed due to insufficient privileges.

Make sure that the installer is running in Admin mode.

See Install log error "Failed due to insufficient privileges" | Creative Cloud.

15

Exit code: 15 Media DB Sync failed.

The installation process isn’t merging the installer media database with the local media database.

1. Ensure that the installation of these two database files (media.db and local media.db) is not corrupted (don't display 0 bytes).

2. Update the operating system.

3. Restart and retry.

4. Check permissions on local media.db.

5. Run the Creative Cloud Cleaner Tool to remove old installations. See Use the Creative Cloud Cleaner Tool to solve installation problems.

16

Exit code: 16 Failed to load deployment file.

Deployment file generated by AAAME or ASU is normally valid. Temporary deployment file cannot be loaded.

Run the install again.

18

Exit code: 18 Adobe Application Manager Bootstrap Failed.

   

19

Exit code: 19 Conflicting processes running.

This error often occurs during silent installations.

Close all conflicting processes. Then restart your computer and retry the installation.

See Install log error "Exit Code: 19" | Creative Cloud.

20

Exit code: 20 Install source path does not exist.

 

1. Ensure that the installer isn't corrupt (media.db is present in the payloads folder).

2. Make a local copy of the installer, and then retry the installation.

21

Exit code: 21 Payloads version is not supported by installed version of RIBS.

 

Use the latest version of the installer.

22

Exit code: 22 INSTALLDIR check failed.

 

Select a different installation location.

23

Exit code: 23 System requirement check failed for some payload.

 

Ensure that your system meets the minimum system requirements.

24

Exit code: 24 User canceled out of install/uninstall/reinstall.

The installation was canceled.

 

25

Exit code: 25 Installer exceeding MAX_PATH limit.

 

Install to a shorter path.

26

Exit code: 26 Some of the payloads cannot be located.  Please verify your installer.

 
  • If AAMEE case: Re-create the installer package, to ensure that all payloads are present in the payloads folder.
  • If running from media: Make a local copy of installer and retry (disk might not be accessible).
  • Download a fresh copy of the installer.
  • Multi-disk case: Ensure that you have copied all payloads from disc 2 to the local copy of disc 1.

See Exit code 26: "Media swap required to continue installation, cannot proceed."

27

Exit code: 27 Keyed files found in target.

 

Apply the Sassafras patch.

28

Exit code: 28 The base product is not installed.

This patch can only be run if the base product is installed.

Install the base product before applying the patch. 

See "Base product not installed" and "updates failed" errors | Creative Cloud.

29

Exit code: 29 The base product has been moved.

The patch cannot be applied because the base product cannot be found. Launch the base product, then try applying the patch again.

30

Exit code: 30 Installation done with errors due to low disk space.

 

Free some disk space to make room to install the required components.

See Exit codes 30 and exit code 31 "low disk space" errors.

31

Exit code: 31 Installation failed due to low disk space.

 
  • Free space from selected installation location.

     

  • Ensure that there is sufficient space on the systems volume for critical components to be installed.

See Exit codes 30 and exit code 31 "low disk space" errors.

32.

Exit code: 32 The patch is already applied.

Your product is up-to-date.

To resolve issues related to the updater inventory, reinstall the app and then rerun the patch.

See Error "Base product not installed" and "Updates failed" errors | Creative Cloud.

33

Exit code: 33 The product is not installed, cannot uninstall.

You’re trying to uninstall a product that is currently not installed. In case only ARP is present, reinstall the product and then uninstall.

34

Exit code: 34 Payload information not found in Media_db.

AdobeCS6_PR_HotFixV1

Reported during CS6 prerelease. Shouldn't occur in GM builds.

35

Exit code: 35 Some of the installer files are missing or invalid.

   

36

Exit code: 36 Another MSI installation is already in progress.

(Windows only) Another Microsoft Installer Service is in progress.

 

1. Allow the other MSI installation to complete.

2. Restart your computer to allow a new MSI installation.

37

Exit code: 37 Validation failed.

Media genuine validation failed.

Download a fresh copy of the installer from Adobe.

38

Exit code: 38 Unknown error.

Adobe Application Manager may be corrupt.

Download a fresh copy of the installer from Adobe.

39

Exit code: 39 ARP Entry creation failed.

 

Restart your computer and retry the installation.

9999

Oops! A catastrophic error has occurred.

   

Formatting of deployment error codes

Deployment error codes use the following format:

D[X][NNN]

Where:

  • = deployment
  • X = F, S, R, W, B, M, or C
  • NNN =  the error code, which ranges from 000 to 999

D[X]

Example

Reason

DR

No permission to create registry.

Registry-related issue.

DW

Conflicting payloads installed.

Workflow-related issue.

DB

Media db sync failed.

Database-related issue.

DF

Source file missing.

File/directory-related issue.

DC

Unable to update SLCache data.

SLCache-related issue.

DS

Source corrupted/inaccessible.

Source-related issue.

DM

x64 payload cannot be installed on x86 machine.

Target machine state is bad.

Deployment error codes and messages

DF - Deployment File errors

Error code Error message logged Reason Solution
DF001 Unable to get permissions of <path>.

Cannot get file/folder permission.

See Install log error, registry key failure | Creative Suite 5, CS5.5 | Windows

DF002

Unable to restore permissions of <path> to <mode>04o.

Cannot set file/folder permission.

See Exit code 6 or Exit code 7 install errors | CC

DF002

Unable to set permissions of <path> to <mode>04o.

Cannot set file/folder permission.

See Exit code 6 or Exit code 7 install errors | CC

DF003

Unable to get owner/group of <path>.

Cannot get file/folder owner permission.

Verify that you have full access to the install location or select another location.

DF003

Unable to preserve owner and group of <path>.

Cannot get file/folder owner permission.

Verify that you have full access to the install location or select another location.

DF004

Unable to restore owner <uid> and group <gid> for <file path>.

Cannot set file/folder owner permission.

Verify that you have full access to the install location or select another location.

DF004

Unable to set owner and group of <file path> to <uid> and <gid>.

Cannot set file/folder owner permission.

Verify that you have full access to the install location or select another location.

DF004

Unable to set owner/group to <path>.

Cannot set file/folder owner permission.

Verify that you have full access to the install location or select another location.

DF005

Unable to resolve alias for token <token> with original path <path> and alias data <alias>.

Unable to resolve the alias for a token with its original path. 

Verify that you have full access to the install location or select another location.

DF006

SymLink path already exists at <path> for file <filename>.

Another file/folder with the same name already exists.

Delete the symlink at the mentioned path and try the installation again.

DF006

SymLink path already exists at <path>.

Another file/folder with the same name already exists.

Delete the symlink at the mentioned path and try the installation again.

DF006

The path <path> already exists and is not a directory.

Another file/folder with the same name already exists.

 

DF006

Unable to create directory <directory> with mode <mode> as the path already exists and is not a directory. Please rename/delete <file/folder name> and retry.

Another file/folder with the same name already exists.

 

DF006

Unable to create directory as the path <path> already exists and is not a directory. Please rename/delete and retry.

Another file/folder with the same name already exists.

 

DF007

AnchorService: adobeCode not defined.

Anchor Service command failure.

 

DF007

Unable to locate enclosing framework bundle for path <path>.

Anchor Service command failure.

 

DF007

Failed to install anchor service.

Anchor service command failure.

 

DF008

CreateAlias:Source path does not exist at <path>.

The target file for alias/shortcut is missing.

 

DF008

Destination path already exists at <path> for file <filename>.

The target file for alias/shortcut is missing.

 

DF008

Fail to create symlink as destination file not exist at <path>.

The target file for alias/shortcut is missing.

 

DF008

Unable to read symlink target of source file <path>.

The target file for alias/shortcut is missing.

 

Run the CC Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems for instructions. Then try the installation again.

DF009

Higher version plug-in already exists at: <path>.

A higher version of the bundle is already installed.

 

DF010

Not installing plug-in to: <path>.

The bundle can't be installed because its higher version is already installed.

 

DF011

Alias already exists at <path> for <file>.

The alias file already exists, and the overwrite flag is disabled.

 

DF012

Cannot retarget Alias: Alias path not exists at <path>.

The system cannot find the file specified.

Try the installation again.

DF012

Cannot find library'<library>' for command '<command>' - File not found.

The system cannot find the specified file.

Try the installation again.

DF012

Chmod:Source path does not exist at <path>.

The system cannot find the specified file.

Try the installation again.
DF012 File/folder does not exist at <path>. 

The system cannot find the specified file. The installation files are corrupted.

Re-extract or copy the installer contents.

DF012

Flash player trust file '<filename>' does not exist.

The system cannot find the specified file.

Try the installation again.

DF012

Installation source path does not exist: <path>.

The system cannot find the specified file.

Re-extract or copy the contents of the installer.

DF012

Uninstallation database file does not exist at <path>.

The system cannot find the specified file.

Try the installation again.

DF012

Unable to find file.

The system cannot find the specified file.

Try the installation again.

DF012

Unable to locate file at <path>.

The system cannot find the specified file.

Try the installation again.

DF012

Unable to locate file to touch <filename>.

The system cannot find the specified file.

Try the installation again.

DF012

Uninstall DB path not found.

The system cannot find the specified file.

Re-extract or copy the contents of the installer.

DF012

database file '<file>' does not exist to read property <property>.

The system cannot find the specified file.

Try the installation again.

DF012

Deployment file does
not exist:<path>.

The system cannot find the specified file.

 

DF013

Failed to delete plist path at <path>.

Service plist file deletion failure. The plist file might not exist.

 

DF013

Unable to delete service plist <filename>.

Service plist file deletion failure. The plist file might not exist.

 

DF014

Unable to create symlink <value>.

Symlink creation failure.

 

DF014

Unable to create symlink at <destination path>.

Symlink creation failure.

Run the install again. Select a different installation location.

DF014

Unable to re-create symlink at <path> with a target of <filename>.

Symlink creation failure.

Verify that you have full access to the install location or select another location.

DF015

Unable to delete symlink <name>.

Deletion of symlink at path failed.

Run the install again. If the error recurs, run the CC Cleaner Tool and remove the products. See Use the Creative Cloud Cleaner Tool to solve installation problems for instructions.

DF015

Unable to delete symlink at <path>. <name>.

Deletion of symlink at path failed.

Run the install again. If the error recurs, run the CC Cleaner Tool and remove the products. See Use the Creative Cloud Cleaner Tool to solve installation problems for instructions.

DF016

Cannot create dir @ <path>.

Directory creation failure.

Verify that you have full access to the location and enough free space on the disk.

DF016

Cannot create dir @ <path>.

Directory creation failure.

Verify that you have full access to the location and enough free space on the disk.

DF016

Cannot create directory at <path> for asset extraction. Error: <error>.

Directory creation failure.

Verify that you have full access to the location and enough free space on the disk. Ensure that you are logged in as an admin user.

DF016

Failed to create <directory name>.

Directory creation failure.

Verify that you have full access to the location and enough free space on the disk.

DF016

Failed to create required folders.

Directory creation failure.

Verify that you have full access to the location and enough free space on the disk.

DF016

SLCache: Failed to create SLCache directory <path>. <filename>.

Directory creation failure.

Verify that you have full access to the location and enough free space on the disk.

DF016

Unable to create directory <directory> with mode <mode>

Directory creation failure.

Verify that you have full access to the location and enough free space on the disk.

DF016

Unable to create directory <path> <error description>.

Directory creation failure.

Verify that you have full access to the location and enough free space on the disk.

DF016

Unable to re-create directory at <path> with mode <mode>.

Directory creation failure.

Verify that you have full access to the location and enough free space on the disk.

DF017

Unable to create Mac alias <name> referring to <target>.

Alias creation failure.

Verify that you have full access to the install location or select another location.

DF018

Unable to delete Mac alias <name>.

Alias deletion failure.

 

DF019

Target file not found for MD5 check-sum: <filename>.

File to patch does not exist. Reinstall the product.

DF019

Unable to locate file to patch at <path>.

File to patch does not exist. Reinstall the product.

DF020

Unable to preserve original file at <path>.

Unable to preserve the original file to patch.

 

DF021

Failed to get checksum of file <filename>.

Unable to compute checksum for the file. The file might not exist, or the admin doesn't have sufficient permissions.

Verify that you have full access to the location and that you are logged in as an admin.

DF022

New file checksum <value> does not match the expected value <value>.

File to be patch has been corrupted. Reinstall the product.

DF022

Post patching checksum <value> does not match the expected value <value>.

File to be patch has been corrupted. Reinstall the product.

DF022

Pre checksum mismatch for file <filename>.

File to be patch has been corrupted. Reinstall the product.

DF023

Unable to delete backup alias file <filename>.

File deletion failure. The file might not exist, or the admin doesn't have sufficient permissions.

Verify that you have full access to the install location or select another location.

DF023

Unable to delete backup file at <path> <error description>.

File deletion failure. The file might not exist, or the admin doesn't have sufficient permissions.

Verify that you have full access to the install location or select another location.

DF023

Unable to delete backup file at <path>. <error description>.

File deletion failure. The file might not exist, or the admin doesn't have sufficient permissions.

Verify that you have full access to the install location or select another location.

DF023

Unable to delete file <filename>. <error description>.

File deletion failure. The file might not exist, or the admin doesn't have sufficient permissions.

Verify that you have full access to the install location or select another location.

DF023

Unable to delete file at <path>.

File deletion failure. The file might not exist, or the admin doesn't have sufficient permissions.

Verify that you have full access to the install location or select another location.

DF023

Unable to delete file copy at <path> <error description>.

File deletion failure. The file might not exist, or the admin doesn't have sufficient permissions.

Verify that you have full access to the install location or select another location.

DF023

Unable to delete retargetted alias file <filename>.

File deletion failure. The file might not exist, or the admin doesn't have sufficient permissions.

Verify that you have full access to the install location or select another location.

DF024

Unable to move file (reboot) at <path> to <path>. <error description>.

File move failure. The file might not exist, or the admin doesn't have sufficient permissions.

See Error DF024 installing Creative Cloud, Creative Suite, or Elements

DF024

Unable to move file at <path> to <path> <error description>.

File move failure. The file might not exist, or the admin doesn't have sufficient permissions.

See Error DF024 installing Creative Cloud, Creative Suite, or Elements

DF024

Unable to preserve original file at <path> <error description>.

File move failure. The file might not exist, or the admin doesn't have sufficient permissions.

See Error DF024 installing Creative Cloud, Creative Suite, or Elements

DF024

Unable to restore file <filename>. <error description>.

File move failure. The file might not exist, or the admin doesn't have sufficient permissions.

See Error DF024 installing Creative Cloud, Creative Suite, or Elements

DF024

Unable to restore file at <path> from backup at <path> <error description>.

File move failure. The file might not exist, or the admin doesn't have sufficient permissions.

See Error DF024 installing Creative Cloud, Creative Suite, or Elements

DF024

Unable to restore file at <path>.

File move failure. The file might not exist, or the admin doesn't have sufficient permissions.
See Error DF024 installing Creative Cloud, Creative Suite, or Elements

DF025

Attempt to register application <application path> failed.

The attempt to register application failed.

 

DF026

Unable to remove PDF setting translation for name <value> in language <language>.

PDF setting failure.

 

DF026

Unable to restore PDF setting translation for name <setting name> in language <language> to <setting name>.

PDF setting failure.

 

DF026

Unable to set PDF setting translation for name <setting name> in language <language> to <setting name>.

PDF setting failure.

 

DF027

Caching the payload - Failed.

Creative Cloud installer is unable to cache a component.

Close all conflicting processes and try the installation again.

DF027

Cannot copy file from <source path> to <destination path>.

File copy failure. File might not exist, or the admin doesn't have sufficient permissions. Verify that you have full access to the install location or select another location.

DF027

Cannot copy file from <source path> to
<destination path>.

File copy failure. File might not exist, or the admin doesn't have sufficient permissions.

Verify that you have full access to the install location or select another location.

DF027

Cannot copy template database file from <source> to <destination>.

The installer was unable to set the FILE_ATTRIBUTE_NORMAL to the file at file path.

Choose a different install directory.

DF027

Cannot copy third-party <value> uninstall files.

File copy failure. File might not exist, or the admin doesn't have sufficient permissions.

Verify that you have full access to the install location or select another location.

DF027

Failed to copy file '<source>' to '<destination>'.

File copy failure. File might not exist, or the admin doesn't have sufficient permissions.

Free some disk space and retry the installation.

DF027

Unable to copy file from <source> to <destination> <error description>.

File copy failure. File might not exist, or the admin doesn't have sufficient permissions.

See Exit code 6 or Exit code 7 install errors | CC

DF027

Unable to preserve original alias file at <path>.

File copy failure. File might not exist, or the admin doesn't have sufficient permissions.

Verify that you have full access to the install location or select another location.

DF027

Unable to preserve original file at <path>. <error string>.

File copy failure. File might not exist, or the admin doesn't have sufficient permissions.

Verify that you have full access to the install location or select another location.

DF027

Unable to restore alias file at <path> from backup at <path>.

File copy failure. File might not exist, or the admin doesn't have sufficient permissions.

Verify that you have full access to the install location or select another location.

DF028

Unable to retarget Mac alias at <path> referring to <target path>.

Unable to retarget Mac alias.

 

DF029

ARKServiceControl: Process <process> may still be running; continuing anyway.

Failure to stop the service.

 

DF029

ARKServiceControl: StartService: Service not started/stopped <service name>.Current State: <state> Exit Code: <code> Service SpecificExit Code: <code>.

Failure to stop the service.

 

DF029

ARKServiceControl: StopService failed to stop service <service name>. Error: <error>.

Failure to stop the service.

 

DF030

Unable to install service plist at <path>.

Unable to install service plist.

 

DF031

Unable to read display attributes of <filename>.

Unable to read display attributes of the file. File might not exist.

Verify that you have full access to the install location or select another location.

DF032

Unable to restore display attributes of <filename> to <value>04o with mask <value>04o.

Unable to set display attributes of the file. File might not exist.

 

DF033

Unable to get alias data for path <path>.

Unable to get alias data for volume path.

 

DF033

Unable to get alias data for volume path <path> for token <token>.

Unable to get alias data for volume path.

 

DF034

Failed to touch the file <filename>.

Touch command failure.

Try the installation again.

DF034

SetFileTime failed with error:<error><error string>.

Touch command failure.

Try the installation again.

DF035

CreateAlias:Icon file does not exist at <path> for icon <icon name> with target <filename>.

Icon file does not exist for creating shortcut.

 

DF036

Destination path already exists at <path> for file <filename>.

File already exists.

 

DF036

File already present at <path>.

File already exists.

 

DF037

Directory found in place of file '<path>'.

Unable to delete directory.

See Exit code 6 or Exit code 7 install errors | CC.

DF037

Directory found in place of file.

Unable to delete directory.

See Exit code 6 or Exit code 7 install errors | CC.

DF037

Unable to delete directory <path>. <error description>.

Unable to delete directory.

See Exit code 6 or Exit code 7 install errors | CC.

DF037

Unable to delete directory <path>. Unable to delete directory. See Exit code 6 or Exit code 7 install errors | CC.

DF038

e.what().

Firewall command failed.

 

DF038

Unable to add firewall rule.

Firewall command failed.

 

DF038

Unable to remove firewall rule.

Firewall command failed.

 

DF039

Cannot set folder icon. <value>.

Cannot set folder icon.

 

DF040

Failed to <register/unregister> Font '<font name>'. Error: <error message>.

Failed to register/unregister font with the system.

 

DF041

Cannot set localize display name for <filename> with module file <filename> and resID:<resource ID>. Error:0x<error code>x.

Cannot set localize display name for the file.

 

DF041

Unable to restore localize display name for <filename>.

Cannot set localize display name for the file.

 

DF042

Unable to repair file <filename>. It is either corrupt or has been deleted due to patching.

Unable to repair a patch file. It is either corrupt or was deleted while patching.

 

DF043

Failed in 
GetNamedSecurityInfo.

Failed to get security permission of file/folder.

 

DF043

Failed to save ACL of file <filename>.

Failed to get security permission of file/folder.

 

DF044

Failed in SetEntriesInAcl.

Failed to set security permissions of file/folder.

Verify that you have full access to the install location and are logged in as an admin.

DF044

Failed in 
SetNamedSecurityInfo.

Failed to set security permissions of file/folder.

Verify that you have full access to the install location and are logged in as an admin.

DF044

Failed to alloc or create SID.

Failed to set security permissions of file/folder.

Verify that you have full access to the install location and are logged in as an admin.

DF044

Failed to restore ACL of file <filename>.

Failed to set security permissions of file/folder.

Verify that you have full access to the install location and are logged in as an admin.

DF045

Unable to back up file <filename>. <error description>.

Unable to back up file in patch command. File might not exist.

 

DF046

Cannot <make/unmake> make System Folder for <folder name> Error: <error>.

Cannot set a folder to System Folder.

 

DF047

ARKServiceControl:: InstallService failed to set
description for service <service name>. Error: <error>.

Cannot set service description.

 

DF047

ARKServiceControl::
ModifyService failed to set description for service <service name>. <value>.

Cannot set service description.

 

DF048

ARKServiceControl::
InstallService failed to install service <service name>. Error: <error>.

Service install failure.

 

DF049

ARKServiceControl::
UninstallService failed to remove service <service name>. Error: <error>.

Service remove failure.

 

DF050

ARKServiceControl::
ModifyService failed for service <service name>. <value>.

Service modify failure.

 

DF050

ARKServiceControl::
ModifyService failed while saving previous service configuration.

Service modify failure.

 

DF051

Unable to get service config data.

Unable to get service config data.

 

DF051

Unable to get service handle for service name '<service name>'. Error: <error>.

Unable to get service config data.

 

DF052

Unable to open file.

Unable to open file. File might not exist, or the admin doesn't have sufficient permissions.

Verify that the file exists and try the installation again.

DF053

Failed to <enable/disable> able Wow64FsReflection. <value>.

Failed to enable/disable file system redirection (WOW64).

 

DF054

Unable to get version of file.

Unable to get version of file. File may not have version information.

 

DF054

Unable to read Adobe file version for file path '<path>'.

Unable to get version of file. File may not have version information.

 

DF055

Existing file has type <file type> when it should have <file type> at <path>.

Version was requested on two different files of different types.

Run the install again. If the error recurs, run the CC Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.

DF055

IAF:AFV_CompareFiles. Version comparison between '<filepath>' and '<filepath>' failed.

Version was requested on two different files of different types.

Run the install again. If the error recurs, run the CC Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.

DF055

Version was requested on two different files of different types.

Version was requested on two different files of different types.

Run the install again. If the error recurs, run the CC Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.

DF056

Blank path segment can only be present at the beginning. Check path <path>.

Invalid file path. Blank path segment can only be present at the beginning.

 

DF057

Cannot set file attributes to normal for file <filename>.

Cannot set file attributes.

 

DF058

Unable to get service manager handle.

Cannot open service manager.

 

DF059

ARKServiceControl::
StartService failed to start service <service name>. Error: <error>.

Service start failure.

 

DF060

Unable to get volume name for path <path>.

Unable to get volume name for path.

 

DF061

Redistributable path longer than MAX_PATH.

The file path exceeds the maximum limit.

 

DF062

File is being used by another process.

The file is in use by another process.

 

DF063

Unable to install service monitor.

Unable to install service monitor.

 

DF063

Unable to remove service monitor.

Unable to remove service monitor.

 

DF063

Unable to launch service monitor.

Unable to launch service monitor.

 

DF064

Could not add ACL for service : <service name>.

Service ACL command failed.

 

DF064

ServiceACL::DoPerform: Could not allocate SID. Error: <last-errorDF038>

Service ACL command failed.

 

DS - Deployment Source errors

Error code Error message logged Reason Solution
DS001

Failed to mount the disk image at
<path to disk>. Please verify that the disk image is not corrupt.

Failed to mount the disk image. The installer package might be corrupt.

Reinsert or mount the disk.

DS002

Asset is protected but no key supplied.

Asset is protected but no key supplied.

 

DS003

Cannot extract '<zip filename>'.
Error: <error code>.
Failed to extract file from zip file. The installer package might be corrupt, or the disk is full. See "FATAL ERROR: Cannot create extract assets..." | Installer log | CS5, CS5.5.

DS005

INSTALLDIR property is required.

INSTALLDIR property not found. The condition table is not correct.

Re-extract or copy the contents of the installer

DS006

Invalid condition operators + condition strings.

Invalid entries in condition table.

 

DS006

Invalid entries in condition table.

Invalid entries in condition table.

 

DS006

Invalid logical condition operator + condition strings.

Invalid entries in condition table.

 

DS006

Supported condition operators
are: == !=.

Invalid entries in condition table.

 

DS006

Supported logical operators are:
&&.

Invalid entries in condition table.

 

DS007

TotalSize property not set in database.

INSTALLDIR property not found.

 

DS008

ParentProductAdobe
Code property for payload <product name.product version.code> not found in database.

TotalSize property not found.

 

DS009

"Cannot get full font name from font file + src".

Bad font.

 

DS010

Invalid library file <filename>. Cannot get GetCommandObject
API address for command <command name>.

Bad module.

 

DS010

Self Register file '<filename>' is not valid. <error code>.

Bad module.

 

DS011

<product name.product version.code>: payload not found in the payloads folder: <path>.

Invalid installation media. The installer package might be corrupt.

Re-extract or copy the contents of the installer.

DS011

Invalid root path + root.

Invalid installation media. The installer package might be corrupt.

Re-extract or copy the contents of the installer.

DS011

No media information provided for removable source location.

Invalid installation media. The installer package might be corrupt.

Re-extract or copy the contents of the installer.

DS011

Payload path does not exist and no media record specified.

Invalid installation media. The installer package might be corrupt.

Re-extract or copy the contents of the installer.

DS011

Unable to find payload source.

Invalid installation media. The installer package might be corrupt.

Re-extract or copy the contents of the installer.

DS011

Apple package does not exist at: <path>.

Invalid installation media. The installer package might be corrupt.

Re-extract or copy the contents of the installer.

DS011

Failed to locate the application at <path>.

Invalid installation media. The installer package might be corrupt.

Re-extract or copy the contents of the installer.

DS011

Unable
to find MSI installer <path>.

Invalid installation media. The installer package might be corrupt.

Re-extract or copy the contents of the installer.

DS012

LocalizeFile: Localized string not found for locale '<locale>' try fetching for en_US.

Localized string not found for the given locale.

Choose a different installation language.

DS012

LocalizeFile: Localized string not found for locale '<locale>'.

Localized string not found for the given locale.

Choose a different installation language.

DS013

Checking payloads upgrade/conflict relationships : Failed with code <error code>.

Upgrade is not compatible with installed product.

 

DS013

Payload <payload code> is already installed and the session payload <payload code> has no upgrade/conflict relationship with it.

Upgrade is not compatible with installed product.

 

DS014

Empty file list for DefragFiles command.

Invalid parameter.

Run the installer again. If the error occurs again, run the CC Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.

DS014

Invalid action <action> passed. Should be 0 or 1.

Invalid parameter.

Run the installer again. If the error occurs again, run the CC Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.

DS014

Invalid parameter values were provided.

Invalid parameter.

Run the installer again. If the error occurs again, run the CC Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.

DS014

ServiceInstall:Invalid number of arguments supplied.

Invalid parameter.

Run the installer again. If the error occurs again, run the CC Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.

DS014

Unknown SID : + mSID.

Invalid parameter.

Run the installer again. If the error occurs again, run the CC Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.

DS014

Unknown permission: + mPermission.

Invalid parameter.

Run the installer again. If the error occurs again, run the CC Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.

DS014

Unsupported payload type provided toInstallThirdParty Payload: <Type>.

Invalid parameter.

Run the installer again. If the error occurs again, run the CC Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.

DS014

Invalid action: <action> for ARKServiceControl
Command.

Invalid parameter.

Run the installer again. If the error occurs again, run the CC Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.

DS015

Unable to read symlink target of source file <filename>.

Symlink is corrupted or the admin does not have sufficient permissions.

See Exit code 6 or Exit code 7 install errors | CC.

DS016

uninstall database does not support relocation.

Uninstall database does not support relocation.

 

DS017

<value> is corrupted. Sig file '<filename>' is corrupted or not present.

Invalid installation media. The installer package might be corrupt. Sig File validation failed.

 

DS017

<value> is corrupted. File '<filename>' is corrupted. OCEError: <error>.

Invalid installation media. The installer package might be corrupt. Sig File validation failed.

 

DS017

<value> is corrupted. File '<filename>' is corrupted. Filename mismatch.

Invalid installation media. The installer package might be corrupt. Sig File validation failed.

 

DR - Deployment Registry errors

Error code Error message logged Reason Solution
DR001

RegGetKeySecurity
Failed: <return code>\n

Cannot get security descriptor for registry key. Either the registry key doesn't exist, or the admin has insufficient permissions.

 

DR002

GetSecurityDescriptor
Dacl failed <error code>\n

Cannot get discretionary access control list (DACL) in a specified security descriptor. Either the admin doesn't have sufficient permissions, or the permissions are corrupted.

 

DR003

Failed to create SID.
Error <error>\n

SID creation failed.

 

DR004

SetEntriesInAcl failed <return code>\n

Cannot add new access control list (ACL) in registry key. Either the admin doesn't have sufficient permissions, or the permissions are corrupted.

 

DR005

InitializeSecurity
Descriptor failed
<error code>\n

Security descriptor initialization failure.

 

DR006

SetSecurityDescriptor
Dacl error! (rc<error code>lu)

Cannot set information in a discretionary access control list (DACL). Either the admin doesn't have sufficient permissions, or the permissions are corrupted.

 

DR007

RegSetKeySecurity error! (rc=<error code>lu)

Cannot set security permissions to the registry key. Either the admin doesn't have sufficient permissions, or the permissions are corrupted.

 

DR008

Unknown SID : + mRole

Unknown SID parameter value in installer database.

 

DR009

Unknown permission: + mPerm

Unknown permission parameter value in installer database.

 

DR010

Creating Registry Key Failed - Start 64-bit:<is64bit> root:<root> role:<role> perm:<permissions> key:<key>. Error:<error>

Unable to modify registry key. The admin might have insufficient permissions.

See Install log error, registry key failure | Creative Suite 5, CS 5.5 | Windows.

DR011

Deleting Registry Key - failure. Error <error>

Unable to modify registry key. Either the registry key doesn't exist, or the admin has insufficient permissions.

See Install log error, registry key failure | Creative Suite 5, CS 5.5 | Windows.

DR012

Setting Registry Value Failed. <error>

Cannot set registry value.

See Install log error, registry key failure | Creative Suite 5, CS 5.5 | Windows.

DR013

Deleting Registry Value - failure. Error: <error>

Cannot delete registry value.

See Install log error, registry key failure | Creative Suite 5, CS 5.5 | Windows.

DR014

Key opening - failure. Key: <key> Error: <error>

Registry key open failure. Either the registry key doesn't exist, or the admin has insufficient permissions.

See Install log error, registry key failure | Creative Suite 5, CS 5.5 | Windows.

DW - Deployment Workflow errors

Error code Error message logged Reason Solution
DW001

Set payload canceled status.

User canceled the operation.  

DW002

Unexpected user response received; canceling...

User canceled operation.

 

DW001

Unknown user response received; canceling...

User canceled the operation.

 

DW001

User canceled the operation.

User canceled the operation.

 

DW001

User response request not handled.

User canceled the operation.

 

DW002

Unable to pop message from thread message queue.

Unable to pop message from thread message queue.

 

DW003

InstallPayload failed.

Payload install failed.

 

DW004

RepairPayload failed.

Payload repair failed.

 

DW005

UninstallPayload failed.

Payload uninstall failed.

 

DW005

Uninstallation failed.

Payload uninstall failed.

 

DW006

Apple Package failed to install successfully.

Apple Package failed to install successfully.

 

DW007

Failed to get target volume. Unable to proceed with the Apple Package Installation.

Failed to get target volume. Unable to proceed with the Apple Package Installation.

 

DW008

Failed to get installation directory from the Property map. Unable to proceed with the Apple Package Installation.

A property value not found in property table.

 

DW008

Unable to read install properties for repair operation.

A property value not found in property table.

 

DW008

Unable to read payload path for repair operation.

A property value not found in property table.

 

DW008

adobeCode is not defined

A property value not found in property table.

 

DW008

adobeCode property is empty

A property value not found in property table.

 

DW009

Unsupported payload type provided to InstallThirdPartyPayload: <type>

Unsupported payload type provided for third-party payloads.

 

DW010

Attempt made to repair third-party payload type that doesn't support repair.

Attempt made to repair third-party payload type that doesn't support repair.

 

DW010

Physically repairing payloads installed with Setup versions 0.0.75.0 and earlier is not supported on Mac - non-fatal error

Attempt made to repair third-party payload type that doesn't support repair.

 

DW010

Physically repairing payloads installed with Setup versions 0.0.75.0 and earlier is not supported on Mac.

Attempt made to repair third-party payload type that doesn't support repair.

 

DW010

RepairThirdPartyPayload is not supported

Attempt made to repair third-party payload type that doesn't support repair.

 

DW011

<product name.product version.code> : Uninstallation of third-party payload is not supported; failing...

Uninstallation of third-party payload is not supported

 

DW011

Please uninstall <product name> separately. Uninstallation of <product name> Apple Package (pkg) is not supported at the moment.

Uninstallation of third-party payload is not supported

 

DW011

UninstallThirdParty
Payload is not
supported

Uninstallation of third-party payload is not supported

 

DW011

Could not locate uninstall application <uninstall path>. Assuming already uninstalled.

Uninstallation of third-party payload is not supported

 

DW011

Payload type doesn't support uninstallation: .append(inType)

Uninstallation of third-party payload is not supported

 

DW012

Cannot load library '<filepath>' - File not found.

Cannot load installer library file. One or more library files are missing or installer package might be corrupted.

 

DW012

Invalid library file <filepath>. Cannot get <API name> API.

Cannot load installer library file. One or more library files are missing or installer package might be corrupted.

 

DW013

Failed to set dependent operation failure.
Inserting automatically created failure result.

An unknown exception rose during installation.

Run the install again. If the error recurs, run the CC Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.

DW013

Payload operation failed because of <error>.

An unknown exception rose during installation.

Run the install again. If the error recurs, run the CC Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.

DW013

Payload operation failed because of an unknown exception.

An unknown exception rose during installation.

Run the install again. If the error recurs, run the CC Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.

DW013

error creating
instructions:

An unknown exception rose during installation.

Run the install again. If the error recurs, run the CC Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.

DW013

exceptionString

An unknown exception rose during installation.

Run the install again. If the error recurs, run the CC Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.

DW013

re.what()

An unknown exception rose during installation.

Run the install again. If the error recurs, run the CC Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.

DW014

PDB data already initialized for payload +
mAdobeCode.

Session/PDB data already initialized for a payload.

 

DW014

PDB data being set for payload has wrong AdobeCode.

Session/PDB data already initialized for a payload.

 

DW014

Session data already initialized for payload + mAdobeCode.

Session/PDB data already initialized for a payload.

 

DW014

Session data being set for payload has wrong AdobeCode.

Session/PDB data already initialized for a payload.

 

DW015

Attempt to set dependent operation result for payload that does not require it.

Invalid parameter.

Reasons:

  • Unknown dependency type between payloads found.
  • Invalid deployment file.
Run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.

DW015

InstallOperationsQueue:
Installing and removing payloads in the same run is not supported.

Invalid parameter.

Reasons:

  • Unknown dependency type between payloads found.
  • Invalid deployment file.
Run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.

DW015

Invalid installer action <install/uninstall> for <product name.product version.code>.

Invalid parameter.

Reasons:

  • Unknown dependency type between payloads found.
  • Invalid deployment file.
Run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.

DW015

Unknown dependency
type.

Invalid parameter.

Reasons:

  • Unknown dependency type between payloads found.
  • Invalid deployment file.
Run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.

DW015

Bad install state <int> for <product name.product version.code>

Invalid parameter.

Reasons:

  • Unknown dependency type between payloads found.
  • Invalid deployment file.
Run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.

DW016

NOTE: Cannot set action
to the payload <product name.product version.code>
as it is already upgraded
by the payload <product name.product version.code>

A higher version payload is already installed so lower version media payload cannot be installed.

 

DW017

PayloadPolicyNode.
SetAction: <code> payload
<product name.product version.code> is required by
<product name.product version.code> but isn't free. Reason: <string>

Payload action cannot be set due to some constraints.

 

DW018

An older version of productName is already installed

An older version of the product is already installed.

Uninstall the older version, and then try the installation again.

DW019

Please serialize the product and then run this installer.

Cannot install protected content in trial mode.

Serialize the product and then run this installer again.

DW020

NOTE: Cannot set action to the payload <product name.product version.code> as conflicting payload is installed.

Payload cannot be installed as its conflicting payload is already installed on the machine.

Uninstall these products restart your computer and then run this installer again.

DW021

"Payload <product name.product version.code> of version: <version> is not supported by this version: <version> of RIBS.

Payload cannot be installed with current installer.

 

DW021

Unsupported payload versions included.

Payload cannot be installed with current installer.

 

DW022

"AdobeCode + logID +
with version
(+ payload >buildInfoInstallerProp
Created + already
installed with incompatible version
( + existingPayload->mIdentifier + "

Incompatible payloads already installed.

 

DW022

Incompatible payloads already installed.

Incompatible payloads already installed.

 

DW023

errMsg

The installer media does not have parent payload for the extension payload (langpack/patch).

 

DW024

errMsg

The installer media does not have UI parent payload for a payload that needs UI parent.

 

DW025

Some of the critical dependencies are
<value> payloads

The installer media does have a dependent payload (critical/required/
recommended) for a payload.

 

DW026

"Unable to find a payload that satisfies <product name.product version.code> dependency on: Family: <family_name> ProductName: <product_name> MinVersion: <version>.

The installer media does have a dependent payload (required) for a payload.

 

DW027

Session has dependencies that cannot be satisfied

The installer media does have a dependent payload (critical) for a payload.

 

DW028

InstallOperationsQueue: Instruction set is empty

Not a single payload from media can be installed.

Run the Creative Cloud Cleaner Tool and remove all apps. See Use the Creative Cloud Cleaner Tool to solve installation problems.

DW028

Unable to open operation queue Not a single payload from media can be installed. Run the Creative Cloud Cleaner Tool and remove all apps. See Use the Creative Cloud Cleaner Tool to solve installation problems.

DW029

Custom Action for payload + payload->LogID() + wants to skip this payload. Skipping this payload.

Custom action for payload (or one of its dependent payloads) wants to skip this payload.

 

DW029

Payload + retValue->LogID()
+ cannot be installed due
to dependent operation skipped
as requested by custom action

Custom action for payload (or one of its dependent payloads) wants to skip this payload.

 

DW030

Custom Action for
payload +
payload->LogID() + returned error.
Failing this payload.

Custom action for payload returned error

 

DW031

"Payload: +
parentPayload->
LogID() + has been
updated and has been selected for repair.
The patch + payload->LogID() + will be uninstalled now."

Path for a payload will be uninstalled because the payload is being repaired.

 

DW035

Patcher: + retValue->LogID() + has already been applied. Patchers cannot be repaired/reinstalled

Patch has already been applied.

 

DW037

Setup is already running.

Another instance of Adobe Installer Setup is already Running.

Close all installations and try to install again.

DW038

The current user doesn't have sufficient security
credentials to
install this software.

The current user doesn't have sufficient security credentials to install this software.

Log in with an administrative account and try the installation again.

DW039

"Selection of payload +
payload->LogID() +
is not allowed.
It is non-selectable and
should be removed from deployment.xml file "

Invalid deployment file.

 

DW039

"The specified payloads in
deployment file are already uninstalled. Please specify any other relevant payload actions besides the driver."

Invalid deployment file.

 

DW039

An invalid AdobeCode was specified in the deployment file: + logID

Invalid deployment file.

 

DW039

Cannot mix donotinstall action with remove actions in a deployment file.

Invalid deployment file.

 

DW039

Cannot mix install/repair actions with remove actions in a deployment file.

Invalid deployment file.

 

DW039

Cannot repair payloads in install mode.

Invalid deployment file.

 

DW039

Could not set the installer payload choices from the silent deployment file

Invalid deployment file.

 

DW039

EDTWorkflow: Cannot set action '<install/uninstall>' action for payload <product name.product version.code> as it is not third-party payload.

Invalid deployment file.

 

DW039

Failed to load deployment File

Invalid deployment file.

 

DW039

Payload + payload->
LogID() + is not installed
so should not be there in the deployment file

Invalid deployment file.

 

DW039

RIBSConstants::
kPropDriver
Payload Code + property not specified in deployment file for uninstall mode

Invalid deployment file.

 

DW039

configdbonly action is
supported only for EDT workflows

Invalid deployment file.

 

DW039

Failed to read payload options from deployment file: <path>

Invalid deployment file.

 

DW039

Unable to load
deployment file: <path>

Invalid deployment file.

 

DW040

Product is no longer installed

The product is not installed. Cannot proceed with the uninstall.

 

DW040

The product <code> is
not installed. Cannot proceed with the uninstall

The product is not installed. Cannot proceed with the uninstall.

 

DW041

INSTALLDIR Volume <volume name> doesn't exist.

Installation directory is invalid.

Choose a different install directory.

DW041

INSTALLDIR cannot be
the root path.

Installation directory is invalid.

Choose a different install directory.

DW041

INSTALLDIR contains
invalid characters.

Installation directory is invalid.

Choose a different install directory.

DW041

INSTALLDIR does not describe a full path.

Installation directory is invalid.

Choose a different install directory.

DW041

INSTALLDIR is not on a
local volume.

Installation directory is invalid.

Choose a different install directory.

DW041

INSTALLDIR is on a case-sensitive volume.

Installation directory is invalid.

Choose a different install directory.

DW041

INSTALLDIR path exceeds the maximum allowable length.

Installation directory is invalid.

Choose a different install directory.

DW041

INSTALLDIR path is not on a writable volume.

Installation directory is invalid.

Choose a different install directory.

DW041

Invalid INSTALLDIR + myInstallDir

Installation directory is invalid.

Choose a different install directory.

DW041

Invalid INSTALLDIR - <install path>

Installation directory is invalid.

Choose a different install directory.

DW041

One or more
reinstallation paths
is to a volume that is no longer mounted: '<volume path>'

Installation directory is invalid.

Choose a different install directory.

DW041

Path '<install path>' exceeds
the max limit.

Installation directory is invalid.

Choose a different install directory.

DW042

ARP Entry couldn't be created for language : <language code>

Product does not support the chosen install language.

 

DW042

Language + cit->
second +
is not in the list of supported
languages

Product does not support the chosen install language.

 

DW042

The Driver payload <product name.product version.code>does not support the chosen install language : <language code>

Product does not support the chosen install language.

 

DW043

Could not get the list of supported languages

Could not get the list of supported languages.

 

DW044

Error setting action for + payload->LogID() + :

Payload actions could not be set due to some constraints.

 

DW046

Following Conflicting processes
were running - <list of conflicting processes>

Conflicting processes are running. Close the conflicting process and proceed.

 

DW047

System Requirements Check
has Failed

System requirements check has failed.

 

DW048

Disk space Requirements Check has Failed

Insufficient disk space.

Free up disk space on the installation drive and the system drive and try the installation again.

DW048

Payload : <code> disk space <value> required on '<install path>' is greater than free space <value>

Insufficient disk space.

Free up disk space on the installation drive and the system drive and try the installation again.

DW049

Payload + p->LogID()
+ has an action + GetStrFromPayload
Action (actionState) +
\ but no resultState

Payload installation was skipped due to some error or user cancelation.

 

DW050

Payload adobe code + payload
name | + *msg

Payload failed to install/un-install

 

DW050

The following payload errors were found during install: <value>

Payload failed toinstall/un-install.  

DW051

Dependency of session payload <value> <value> <value> <value> has changed.

Dependency of payloads in media is different from already installed payload.

 

DW052

The base product is not installed.

Unable to proceed with the patch operation. This patch can be run only if the base product is installed on the machine.

Install the base product, and then install the patch.

DW054

A PatchFile command will break the keying.

A patch is trying to update a Sassafras-keyed file on the user machine.

A custom patch is being installed. Check with your system administrator for assistance.

DW054

An InstallFile command will break the keying.

A patch is trying to update a Sassafras-keyed file on the user machine.

A custom patch is being installed. Check with your system administrator for assistance.

DW054

Cannot apply a non-customized patch to a
keyed application.

Cannot apply a non-customized patch to a keyed application.

Check with your system administrator for a customized patch.

DW055

Cannot launch process '<command>'. <error>

Cannot launch a process.

 

DW055

Failed to launch redistributable.

Cannot launch a process.

 

DW056

Empty parameter passed to RunApplication.

Empty parameter passed to launch a process.

 

DW057

Unable to get current process token - <error code>\n

Unable to get current process token.

 

DW058

Unable to look up privilege value SE_DEBUG_NAME

Unable to look up privilege value.

 

DW059

Unable to adjust token privileges for current process - \n

Unable to adjust token privileges for current process

 

DW060

Cannot terminate Process '<process name>' <error>

Cannot terminate a process.

 

DW061

Could not get process handle for Process(<process id>) '<application path>' <error>.

Process open failure.

 

DW062

Unable to locate folder for token <token>.

Invalid directory token.

Close all conflicting processes and try the installation again.

DW062

Unable to locate folder for token + inToken

Invalid directory token.

Close all conflicting processes and try the installation again.

DW064

Memory requirements not met for <product name.product version.code>

Memory requirements not met.

 

DW065

Display requirements not met for <product name.product version.code>

Display requirements not met.

 

DW066

OS requirements not met for <product name.product version.code>

OS requirements not met.

 

DW067

CPU requirements not met for <product name.product version.code>

CPU requirements not met.

 

DW068

Unable to get current MSI version

Unable to get current MSI version.

 

DW069

Another MSI installation is already in progress. Please complete that installation before running this one.

Another MSI installation is already in progress.

 

DW070

Your system may be running low on memory. Please close all applications, restart the system, and then try again.

Insufficient Memory.

Close all applications, restart your computer, and then try to install again.

DW071

Failed to interpret third-party payload exit code.

Failure related to exit code.

 

DW071

Failure exit code returned.

Failure related to exit code.

 

DW071

Failed to get exit code for third-party application.

Failure related to exit code.

 

DW072

Failed to cache third-party payload at: <payload-path>.

Failed to cache payload.

 

DW073

Install MSI payload failed with error: <return-value> -
Failed to install MSI.<return-value-error-string>\nMSI Error message: <MSI-error-message>.

Failed to install MSI.

 

DB - Deployment Database errors

Error code Error message logged Reason Solution
DB001

Cannot open SLCache session. Error: <error>.

Database open failure. The database file or installer package might be corrupted. Re-extract or copy the contents of the installer.

DB001

Cannot open database file '<filename>' to read property <property name>.

Database open failure. The database file or installer package might be corrupted.

Re-extract or copy the contents of the installer.

DB001

Database file '<filename>' does not exist.

Database open failure. The database file or installer package might be corrupted.

Re-extract or copy the contents of the installer.

DB001

Cannot open database file <filename>.

Database open failure. The database file or installer package might be corrupted.

Re-extract or copy the contents of the installer.

DB001

Unable to access install properties for repair operation.

Database open failure. The database file or installer package might be corrupted.

Re-extract or copy the contents of the installer.

DB001

Unable to access properties for uninstall operation.

Database open failure. The database file or installer package might be corrupted.

Re-extract or copy the contents of the installer.

DB001

Unable to open uninstall database for storage key <key>.

Database open failure. The database file or installer package might be corrupted.

Re-extract or copy the contents of the installer.

DB001

logStr.

Database open failure. The database file or installer package might be corrupted.

Re-extract or copy the contents of the installer.

DB002

Error setting busy timeout: (<error code>) <error message>.

Database time-out failure

Close all installations and try to install again.

DB003

sqlite step: (<error code>) <error message>.

Database step failed because the query is invalid.

Close all installations and try to install again.

DB004

sqlite finalize: (<error code>) <error message>. Database Sqlite finalize failure. Run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.

DB005

sqlite prepare: '<query string>' (<error code>) <error message>.

Database prepare failed because the query string is invalid.

Close all installations and try to install again.

DB006

Failed to add collection <collection id>.

CAPS database update failure. The CAPS database might me corrupted.

 

DB006

Failed to add payload <payload code> to collection <collection id>.

CAPS database update failure. The CAPS database might me corrupted.

 

DB006

Failed to remove the AdobeCode <code name>.

CAPS database update failure. The CAPS database might me corrupted.

 

DB006

Failed to set payload installState for payload <payload code>.

CAPS database update failure. The CAPS database might me corrupted.

 

DB006

Failed to set the installed state of the AdobeCode <code name>.

CAPS database update failure. The CAPS database might me corrupted.

 

DB006

SLCache remove operation failed. Error: <error code>.

CAPS database update failure. The CAPS database might me corrupted.

 

DB007

Failed to add payload <payload code> to collection <collection id>.

CAPS database open failure. The CAPS database might me corrupted.

 

DB008

Cannot fetch entries from Assets table.

Database query failure. The entry might not exist in the table.

Re-extract or copy the contents of the installer.

DB008

Unable to get alias data for path <path>.

Database query failure. The entry might not exist in the table.

Re-extract or copy the contents of the installer.

DB008

Unable to get alias data for volume path <path> for token <token>.

Database query failure. The entry might not exist in the table.

Re-extract or copy the contents of the installer.

DB008

Unable to get alias data from uninstall db for storage key <key>.

Database query failure. The entry might not exist in the table.

Re-extract or copy the contents of the installer.

DB008

Unable to get token volume data from uninstall db for storage key <key>.

Database query failure. The entry might not exist in the table.

Re-extract or copy the contents of the installer.

DB008

Unable to read install properties for repair operation.

Database query failure. The entry might not exist in the table.

Re-extract or copy the contents of the installer.

DB008

Unable to read properties for uninstall operation.

Database query failure. The entry might not exist in the table.

Re-extract or copy the contents of the installer.

DB008

Unable to use property 'UninstallSeq' for determining uninstall sequence. Trying basic uninstall ...

Database query failure. The entry might not exist in the table.

Re-extract or copy the contents of the installer.

DB009

CreateUninstallDataBase failed on command + curCommand->GetName().

Database creation failure. The database file might not exist.

Free some disk space and try to install again.

DB010

CreateUninstallDataBase: Cannot insert into Property <value>=<value>.

Database update failure.

 

DB010

Unable to store alias data for path at <path> due to error <error>.

Database update failure.

 

DB010

Unable to store alias data for path at <path>.

Database update failure.

 

DB010

Unable to store token volume alias data for token <token> with volume path at <path> due to error <error>.

Database update failure.

 

DB010

Unable to store token volume alias data for token <machine architecture> with volume path at <path>.

Database update failure.

 

DB011

ostr.str().

MSI Installer package open failure. The installer package might be corrupted.

 

DM - Deployment Machine errors

Error code Error message logged Reason
DM001

Unable to locate md5 Utility at <path>.

Unable to locate md5 Utility at /sbin/md5.

DM002

Unable to locate patch Utility at <path>.

Unable to locate patch Utility at /usr/bin.bspatch.

DM003

<Payload code> payload specified in deployment. Currently running on <machine architecture> machine. Skipping this payload. AdobeCode: + i->adobeCode + Product Name: + logID + Deployment action was: <install/uninstall>.

This product isn't supported for the target computer. The product is for a 64-bit computer, and the target computer is 32-bit.

DM003

Machine is <machine architecture> and <specified machine architecture> payload AdobeCode was specified in the deployment file: <product name.product version.code>.

This product isn't supported for the target computer. The product is for a 64-bit computer, and the target computer is 32-bit.

DM003

Cannot install <machine architecture> payloads on a <machine architecture> machine.

This product isn't supported for the target computer. The product is for a 64-bit computer, and the target computer is 32-bit.

DM004

Unable to locate touch Utility at <path>.

Unable to locate touch Utility at /usr/bin/touch.

DC - Deployment SLCache errors

Error code Error message logged Reason Solution
DC001

Cannot open SLCache session. Error: <error>.

Unable to open the SLCache session. Restore permissions to the Adobe PCD folder. See Solution 2: Restore permissions to licensing folders in Configuration error | CC, CS.

DC002

SLCache add operation failed. Error: <error>

Unable to update data in SLCache.

Restore permissions to the Adobe PCD folder. See Solution 2: Restore permissions to licensing folders in Configuration error | CC, CS.

Error messages without error codes

Error type

Error message logged

ERROREX

AMT Operation failed with status code <code> for file <filename>.

ERROREX

AdobeSelfHealing SHRepair failed with error code <error>.

ERROREX

AdobeSelfHealing SHSerializeAndRepair failed with error code <error>.

ERROREX

Alert: <value>n<value>.

ERROREX

Commit of relocation data changes returned error <error>.

ERROREX

Failed to launch executable: <value>n<value>.

ERROREX

Folder <folder name> contains invalid resource files.

ERROREX

MSI Out of disk space: <value>.

ERROREX

Payload <payload code>: Cannot locate resource folder.

ERROREX

Rollback of relocation data changes returned error <error>.

ERROREX

Unable to access uninstall database for storage key <key> due to error <error>.

ERROREX

Unable to create string for install mode <value>.

ERROREX

Unable to delete relocation data for all paths due to error <error>.

ERROREX

Unable to delete token volume relocation data for all tokens due to error <error>.

ERROREX

Unable to load SHRepair from framework with executable at <path>.

ERROREX

Unable to load SHSerializeAndRepair from framework with executable at <path>.

ERROREX

Unable to locate enclosing application bundle for path <path>.

ERROREX

Unable to locate enclosing application bundle information for path <path>.

ERROREX

Unable to locate enclosing framework bundle for path <path>.

ERROREX

Unable to open uninstall database for storage key <key> due to error <error>.

ERROR

AdobeSelfHealing SHPersonalizeAndRepair failed with error code <error>% err).

ERROR

Non-standard exit for spawned process <val> with error <error>% executablePath% waitResult).

ERROR

Unable to add collection with ID <ID code> and driver code <driver code> to CAPS due to error <error>% mCollectionID % mDriverAdobeCode % capsResult).

ERROR

Unable to add payload with ID <ID code> to CAPS due to error <error>% mAdobeCode % operationResult.lastCapsStatus).

ERROR

Unable to commit AMT configuration data. Error: <error>.% amtConfigResult).

ERROR

Unable to exec <val> from forked process% executablePath).

ERROR

Unable to mark new payload with ID <ID code> as installed to CAPS due to error <val>% mAdobeCode % capsResult).

ERROR

Unable to mark payload with code <code> from collection with ID <ID code> as uninstalled in CAPS due to error <error>% mAdobeCode % mCollectionID % operationResult.lastCapsStatus).

ERROR

Unable to open CAPS session due to error <error>% capsResult).

ERROR

Unable to remove collection with ID <ID code> from CAPS due to error <error>% mCollectionID % operationResult.lastCapsStatus).

ERROR

Unable to remove payload with code <payload code> from collection with ID <ID code> from CAPS due to error <error>% mAdobeCode % mCollectionID % capsResult).

ERROR

Unable to roll back partial CAPS transaction due to error <error>% capsResult).

ERROR

Unable to spawn process <process name>% executablePath).

ERROR

Unable to store alias path of <val> for collection with ID <ID code> to CAPS due to error <error>% mAliasPath % mCollectionID % capsResult).

ERROR

Unable to store original install path of <val> for collection with ID <ID code> to CAPS due to error <error>% mOriginalInstallerPath % mCollectionID % capsResult).

ERROR

Unable to store updated uninstaller alias path of <val> for collection with ID <ID code> to CAPS due to error <error>% mUpdatedCollectionAliasPath % mCollectionID % capsResult).

ERROR

Unable to scan double from %@.

ERROR

ARKSELECTOR_FILENAME not found at + arkSelectorPath.Parent().

ERROR

ASU has quit unexpectedly.

ERROR

AhmbedDataAccess::GetEULASForAdobeCode - Decode of EULA failed.

ERROR

Cannot open mediadb.

ERROR

Deployment file does not exist: + iterArgs->second.

ERROR

Failed to read payload options from deployment file: + iterArgs->second.

ERROR

INSTALLDIR property not provided in deploymentFile.

ERROR

Invalid file ARKSELECTOR_FILENAME.

ERROR

Invalid file SETUP_FILENAME.

ERROR

Media type not currently supported.

ERROR

ParentProductAdobeCode property not found in database.

ERROR

Path validity check failed.

ERROR

SETUP_FILENAME not found at + outSetupLibraryPath.Parent().

ERROR

This software has been updated since it was originally installed. To remove this software, you must first run its update installer and remove the update.

ERROR

Unable to allocate self-healing arguments.

ERROR

Unable to initialize session. Ensure all dependent payloads marked for proper action.

ERROR

Unable to load deployment file: + iterArgs->second.

ERROR

Upgrade code is same as payload code.

ERROR

adobeCode property not found in database.

ERROR

kErrorMessage.

ERROR

mediaSignature not found.

ERROR

resource folder not found at + outResourcePath.

FATALEX

Payload '<payload code>' information not found in Media_db.

WARNEX

Cannot delete local media db. <value>.

WARNEX

Failed to update the csu inventory for <value> return values <major error code>:<minor error code>.

WARNEX

No RemoverTool was found in the uninstaller at <path> for the self-healing library at <path>.

WARN

Spawned process <process> exited with status <status>% executablePath% WEXITSTATUS(waitStatus)).

WARN

Unable to access both workspace and volume path for volume <volume name>.% friendlyName).

WARN

Unable to access scaled image data for volume <volume name>.% friendlyName).

WARN

Unable to access volume image for volume <volume name>.% friendlyName).

WARN

Unable to create temporary volume image for volume <volume name>.% friendlyName).

WARN

Unable to write volume image for volume <volume name> at path <path>.% friendlyName % tempFile).

WARN

An exception prevented loading and overriding the application icon.

WARN

Disable Wow64FsReflection already called.

WARN

Disable Wow64FsReflection not called and got Enable Wow64FsReflection command.

WARN

Found running application.

WARN

User opted to Cancel the install.

See also

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