Find and resolve errors that appear when you download, install, or update Creative Cloud apps.

Error descriptions and solutions

Issue

When you try to download, install, or update a Creative Cloud application, you receive an error message.

Solution: Find your error type

The error message indicates a failure to complete the download. Find your error number and its recommended solution in the table below. Use the filter menu above to find your error more quickly.

If the error you received is not listed here, see the Network and connectivity troubleshooting section of this document.

Download errors

Type Error Solution
Download -60 Download the trial version of the app you are trying to install. See Error -60 downloading products.
Download 49 The Installer was unable to access a critical file/directory, see Error 49 when downloading CC applications.

Installation errors

Type Error Solution
Installation Exit code 6 See Errors "Exit Code: 6," "Exit Code: 7".
Installation Exit code 7 See Errors "Exit Code: 6," "Exit Code: 7".
Installation Error code 43 See Error 43 when installing Creative Cloud desktop app.

Note:

For more installation and launch errors not listed in the table above, see Installation and launch log errors.

Update errors

You can check for available updates by clicking the gear icon in the upper-right corner of the Creative Cloud desktop app, and then choosing Check for App Updates from the pop-up menu. Use the chart below to troubleshoot errors that occur when you try to update your apps.

Check for App Updates
Type Error Solution
Update U43M1D200 The download is corrupted. Click Cancel, wait a few minutes, and try again.  Unknown error.
Update U43M1D204 The download is corrupted. Click Cancel, wait a few minutes, and try again. There is a file size mismatch between size specified in manifest and actual file.
Update U43M1D205 The download is corrupted. Click Cancel, wait a few minutes, and try again. File is not present on update server at specified location.
Update U43M1D207 The download is corrupted. Click Cancel, wait a few minutes, and try again. Signature of the downloaded file is invalid.
Update U43M1D214 The download is corrupted. Click Cancel, wait a few minutes, and try again.
Update U44M1P7 See Installation failed, error U44M1P7.

Note:

If you have prerelease versions of Creative Cloud or Creative Suite apps on your computer, they could be causing a conflict with new installations. The Adobe Creative Cloud (CC) Cleaner Tool removes prerelease installation records. See Use the CC Cleaner Tool to solve installation problems.

Network and connectivity troubleshooting

Issue

When you try to download, install, or update a Creative Cloud app, you receive an error message that indicates you have network connectivity or stability issues.

Solution

If you are connected on a self-managed or home network, see the connectivity troubleshooting steps listed in Advanced connectivity troubleshooting.

If you have confirmed that you are not facing a configuration or software error, then you could be facing a quality-of-service issue when downloading large files. Try an alternate Internet connection:

  • Use a wired connection instead of a wireless connection.
  • Use a different Ethernet cable and port.
  • Download using a different Internet service provider.

Firewall configuration

Issue

Users have reported instances where software/hardware firewall settings caused download errors to occur. The most common error associated with this issue is error 205. Other errors could result due to the software/hardware firewall’s configuration.

Solution

If you are on a managed network, check with your network administrator, or see the Adobe Creative Cloud Network Endpoints section of Creative Cloud for enterprise Help & Support for information on how to configure your firewall to accommodate Creative Cloud downloads and services.

How to check your download logs

Your computer’s download logs contain detailed information regarding the exact cause of each download failure.

If you continue to experience download failures, you can review your download logs to find additional information regarding the causes of download failure.

Find the download logs in the following locations:

  • Mac OS: ~/Library/Logs/AdobeDownload/
  • Windows: %temp%\AdobeDownload\  (paste this into the Start > Search box to find the log)

For detailed information, see Troubleshoot install issues with log files | CC.

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