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Find and resolve errors that appear while you are downloading, installing, or updating Creative Cloud apps.
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    Error descriptions and solutions

    When you try to download, install, or update a Creative Cloud application, you receive an error message.


    The error message indicates a failure to complete the download. Find your error number and its recommended solution in the table below. Use the filter at left to find your error more quickly.

    If the error you received is not listed here, see the Network and connectivity troubleshooting section of this document.

    Download errors

    Type Error Solution
    Download -60 Download the trial version of the app you are trying to install. See Error -60 downloading products.
    Download 49 The Installer was unable to access a critical file/directory, see Error 49, below.
    Download 201 Occurs when the download is paused and when the server response is poor. See Network and connectivity troubleshooting, below.
    Download 205 When segment validation fails again and again, the file is assumed to be invalid. See Network and connectivity troubleshooting, below.
    Download 206 Occurs when network connection is unavailable or server is unreachable. See Network and connectivity troubleshooting, below.
    Download 207 Occurs when there is no response from the server (in case of timeout), HTTP intermittent errors, or dead connections. See Network and connectivity troubleshooting, below.
    Download 403 See Download error 403 launching Adobe Creative Cloud.

    Installation errors

    Type Error Solution
    Installation 1 See Error: "Failed to install".
    Installation 2 See Code 2 failed updating Creative Cloud desktop app.
    Installation 50 See Uninstall the Creative Cloud desktop app.
    Installation A12E1 See A12E1 error installing Creative Cloud products.
    Installation Creative Cloud desktop app does not open or hangs during installation
    See App doesn't open | progress wheel spins continuously.
    Installation Creative Cloud installations fail or hang at 42% See Error: "Failed to install".
    Installation Exit code 6 See Errors "Exit Code: 6," "Exit Code: 7".
    Installation Exit code 7 See Errors "Exit Code: 6," "Exit Code: 7".
    Note:

    For more installation and launch errors not listed in the table above, see Installation and launch log errors.

    Update errors

    Type Error Solution
    Update U43M1D200 The download is corrupted. Click Cancel, wait a few minutes, and try again.  Unknown error.
    Update U43M1D204 The download is corrupted. Click Cancel, wait a few minutes, and try again. There is a file size mismatch between size specified in manifest and actual file.  
    Update U43M1D205 The download is corrupted. Click Cancel, wait a few minutes, and try again. File is not present on update server at specified location.
    Update U43M1D207 The download is corrupted. Click Cancel, wait a few minutes, and try again.  Signature of the downloaded file is invalid.  
    Update U43M1D214 The download is corrupted. Click Cancel, wait a few minutes, and try again.
    Update U44M1P7 See Installation failed, error U44M1P7.
    Note:

    If you have prerelease versions of Creative Cloud or Creative Suite apps on your computer, they could be causing a conflict with new installations. The Adobe Creative Cloud (CC) Cleaner Tool removes prerelease installation records. See Use the CC Cleaner Tool to solve installation problems.


     

    Network and connectivity troubleshooting

     

    When you try to download, install, or update a Creative Cloud app, you receive an error message that indicates you have network connectivity or stability issues.


    If you are connected on a self-managed or home network, see the connectivity troubleshooting steps listed in Sign-in, activation, or connection errors.

    If you have confirmed that you are not facing a configuration or software error, then you could be facing a quality-of-service issue when downloading large files. Try an alternate Internet connection.

    • Use a wired connection instead of a wireless connection.
    • Use a different Ethernet cable and port.
    • Download using a different Internet service provider.

    Firewall configuration

    Users have reported instances where software/hardware firewall settings caused download errors to occur. The most common error associated with this issue is error 205. Other errors could result due to the software/hardware firewall’s configuration.


    If you are on a managed network, check with your network administrator, or see the Adobe Creative Cloud Network Endpoints section of Creative Cloud for enterprise Help & Support for information on how to configure your firewall to accommodate Creative Cloud downloads and services.


    How to check your download logs

    Your computer’s download logs contain detailed information regarding the exact cause of each download failure.

    If you continue to experience download failures, you can review your download logs to find additional information regarding the causes of download failure.

    Find the download logs in the following locations:

    • Mac OS: ~/Library/Logs/AdobeDownload/
    • Windows: %temp%\AdobeDownload\    (paste this into the Start > Search box to find the log)

    Error 49

    • Temporarily disable the Anti-virus installed on the machine. (Please be very cautious while doing it & check manufacturer's website for instructions.)
    • Temporarily turn off the Windows Firewall and re-install, please turn it on once the installation is done or failed.
    • Delete all the folders/files in Temp folder at "C:\Users\'Username'\AppData\Local\Temp" and retry installation.

     
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