Error descriptions and solutions
The error message indicates a failure to complete the download. Find your error number and its recommended solution in the table below. Use the filter menu above to find your error more quickly.
If the error you received is not listed here, see the Network and connectivity troubleshooting section of this document.
|Download||-60||Download the trial version of the app you are trying to install. See Error -60 downloading products.|
|Download||49||The Installer was unable to access a critical file/directory, see Error 49, below.|
|Download||201||Occurs when the download is paused and when the server response is poor. See Network and connectivity troubleshooting, below.|
|Download||205||When segment validation fails again and again, the file is assumed to be invalid. See Network and connectivity troubleshooting, below.|
|Download||206||Occurs when network connection is unavailable or server is unreachable. See Network and connectivity troubleshooting, below.|
|Download||207||Occurs when there is no response from the server (in case of timeout), HTTP intermittent errors, or dead connections. See Network and connectivity troubleshooting, below.|
|Download||403||See Download error 403 launching Adobe Creative Cloud.|
|Installation||1||See Error: "Failed to install".|
|Installation||2||See Code 2 failed updating Creative Cloud desktop app.|
|Installation||50||See Uninstall the Creative Cloud desktop app.|
|Installation||A12E1||See A12E1 error installing Creative Cloud products.|
|Installation||Creative Cloud desktop app does not open or hangs during installation
||See App doesn't open | progress wheel spins continuously.
|Installation||Creative Cloud installations fail or hang at 42%||See Error: "Failed to install".|
|Installation||Exit code 6||See Errors "Exit Code: 6," "Exit Code: 7".|
|Installation||Exit code 7||See Errors "Exit Code: 6," "Exit Code: 7".|
|Update||U43M1D200||The download is corrupted. Click Cancel, wait a few minutes, and try again. Unknown error.|
|Update||U43M1D204||The download is corrupted. Click Cancel, wait a few minutes, and try again. There is a file size mismatch between size specified in manifest and actual file.|
|Update||U43M1D205||The download is corrupted. Click Cancel, wait a few minutes, and try again. File is not present on update server at specified location.|
|Update||U43M1D207||The download is corrupted. Click Cancel, wait a few minutes, and try again. Signature of the downloaded file is invalid.|
|Update||U43M1D214||The download is corrupted. Click Cancel, wait a few minutes, and try again.|
|Update||U44M1P7||See Installation failed, error U44M1P7.|
If you have prerelease versions of Creative Cloud or Creative Suite apps on your computer, they could be causing a conflict with new installations. The Adobe Creative Cloud (CC) Cleaner Tool removes prerelease installation records. See Use the CC Cleaner Tool to solve installation problems.
If you are connected on a self-managed or home network, see the connectivity troubleshooting steps listed in Sign-in, activation, or connection errors.
If you have confirmed that you are not facing a configuration or software error, then you could be facing a quality-of-service issue when downloading large files. Try an alternate Internet connection:
- Use a wired connection instead of a wireless connection.
- Use a different Ethernet cable and port.
- Download using a different Internet service provider.
How to check your download logs
Your computer’s download logs contain detailed information regarding the exact cause of each download failure.
If you continue to experience download failures, you can review your download logs to find additional information regarding the causes of download failure.
Find the download logs in the following locations:
- Mac OS: ~/Library/Logs/AdobeDownload/
- Windows: %temp%\AdobeDownload\ (paste this into the Start > Search box to find the log)
- Temporarily disable the anti-virus program installed on the machine. (Please be very cautious while doing it and check manufacturer's website for instructions.)
- Temporarily turn off the Windows Firewall and retry installation. Turn the Firewall on after the installation is either finished or failed.
- Empty the Temp Folder and retry installation. Location of Temp : C:\Users\[Username]\AppData\Local\Temp