Issue: Conflicting process error

When installing or updating a Creative Cloud application, such as Photoshop CC, you see one of the following messages in the Creative Cloud installation log file:

  • Exit Code: 19;
  • Payload <AdobeCode> can not be installed due to dependent operation failure; 

What do these messages mean? Conflicting processes have prevented the app from installing.

See Solution 1. For silent (volume license) installations, see Solution 2.

Solution 1: Close conflicting processes or apps

Close the conflicting processes or apps identified in the following message that appears in the Creative Cloud desktop app:

Conflicting processes detected while installing an Adobe Creative Cloud app
Conflicting processes detected while installing a Creative Cloud app

Then click Continue to continue installing or updating the app.

Solution 2: Configure your silent installation to ignore or disable processes

Configure your silent installation of Creative Cloud to ignore the processes that are currently running.

-or-

Before installing the app, disable the processes running in the background. For more information, see Create or edit packages, and use your browser's Find feature to search for "conflicting processes."