Issue

"Please connect to the Internet and retry" error occurs when launching Adobe Creative Suite 5 or 5.5 products.

Solution

Disable limit access options.

Note: This solution displays the following error:

"Try to limit access to adult websites automatically" feature in Mac OS X.  Adobe is working on this issue and will update this document when the issue has been resolved.

  1. Click Apple > System Preferences.
  2. Click Accounts.
  3. Select your account and click the lock icon.
  4. If necessary, enter your administrator password.
  5. Click Open Parental Controls.
  6. Click Enable Parental Controls.
  7. Click the Web tab.
  8. Deselect Try To Limit Access To Adult Websites Automatically.
  9. Relog onto your account.
  10. Launch the Adobe Creative Suite 5 or 5.5 product again.
  11. Follow the onscreen navigation.

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