Issue

The following error appears in your Adobe Creative Suite 5 or CS5.5 product installer log file:

  • Exit Code: 18 – Adobe Application Manager Bootstrap Failed

Solution

The Exit Code: 18 error indicates a problem with shared files. To resolve it, verify permissions on the Adobe folder.

Important: This solution requires administrative privileges on your computer. Log in using an administrative account. 

  1. Close all Adobe applications.
  2. Follow the instructions below for your operating system.

Windows XP

  1. (Windows XP Home only) Restart in Safe mode: press F8 as you start Windows and select Safe Mode from the list of startup options.

    Note: For additional assistance with Safe mode, visit the Microsoft support website.
  2. (Windows XP Professional only) Open the Folder Options Control Panel and select the View tab. In the Advanced Settings, deselect Use Simple File Sharing (Recommended) and click OK.
  3. Navigate to \Program Files\Common Files\.

    Important:  If you have a 64-bit operating system, navigate to \Program Files (x86)\Common Files\Adobe\.
  4. Right-click the Adobe folder and choose Properties.
  5. In the General tab, deselect the Read-Only attribute, click Apply, and then click OK.
  6. In the Security tab, make sure that permissions for Administrators and System are set to allow Full Control.
  7. Click Advanced and then select the Owner tab.
  8. Select Administrators and select Replace Owner On Subcontainers and Objects.
  9. Click Apply, then click Yes.
  10. In the Security tab, select Replace Permission Entries On All Child Objects With Entries Shown Here That Apply To Child Objects and click OK.
  11. Click Yes to any security dialog.
  12. Click OK.
  13. Launch your Adobe product.

Windows Vista/Windows 7

  1. Choose Start > Computer > Organize > Folder And Search Options, then select the View tab.
  2. In the Advanced Settings, deselect Use Sharing wizard (Recommended) and click OK.
  3. Navigate to \Program Files\Common Files\Adobe\.

    Important:  If you have a 64-bit operating system, navigate to \Program Files (x86)\Common Files\Adobe\.
  4. Right-click the Adobe folder and choose Properties.
  5. In the Attributes section, deselect the Read-Only option, click Apply, and then click OK.
  6. In the Security tab, make sure that permissions for Administrators and System are set to allow Full Control.
  7. Click Advanced and then select the Owner tab.
  8. Click Edit, and then accept the UAC elevation prompt if it appears.
  9. Select Administrators and select Replace Owner On Subcontainers and Objects, and then click Apply.
  10. In the Permissions tab, click Edit. Accept the UAC elevation prompt if it appears.
  11. Select Replace Permission Entries On All Child Objects With Entries Shown Here That Apply To Child Objects.
  12. Click OK and Yes as prompted to close all of the dialog boxes until you exit Adobe Properties.
  13. Launch your Adobe product.

Mac OS X

  1. Navigate to /Library/Application Support/.
  2. Control-click the Adobe folder and select Get Info.
  3. Expand the Sharing & Permissions section, click the Details option to see the owner and groups.
  4. Click to open the lock in the lower right corner. Enter your administrator username and password when prompted.
  5. Give Read & Write permissions to your username, admin, and everyone.
  6. Click the Gear icon and select Apply To Enclosed Item.
  7. Close the Get Info dialog box.
  8. Launch your Adobe product. 

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