Learn how to download and install Creative Suite 6 apps from disc or your Adobe account. Also, learn what to do if you have trouble installing.

Note:

To get the latest creative apps from Adobe, visit the Adobe website. If you already have a Creative Cloud plan, learn how to download and install Creative Cloud apps.

How to install Creative Suite 6

Before you begin

Before you download, verify that your computer meets the system requirements for Creative Suite 6 applications. Next, keep your serial number handy. You can find your serial number in your purchase confirmation email, and in your account. Learn how to find your serial number.

How to download from your account

If you purchased Creative Suite 6 from Adobe or registered it, you can download it from your account. If you don't see your app, register it first.

How to install from your installation discs

First, assemble all installation media and serial numbers. Before you begin an installation, close all applications, including your web browser. Make sure that you have administrative privileges or can validate as an administrator.

If you are installing an upgrade, the installer checks your system to find the valid upgrade product. If it cannot find it, you are asked to input the serial number of the product being upgraded. You can also install the software in trial, then input your new and previous serial numbers in the serialization screen shown during launch.

  1. Insert the Adobe Creative Suite 6 suite or stand-alone product application DVD into your DVD drive.

  2. Double-click Set-up.exe (Windows) or Install.app (macOS) to begin the installation.

    Note:

    Depending on your Autoplay settings in Windows, the Set-up.exe file may launch automatically.

  3. Follow the onscreen instructions to complete the installation.

  4. When prompted to enter a serial number, enter your Adobe Creative Suite 6 suite or stand-alone product serial number and complete the installation.

  5. You must accept the license agreement and warranty terms to use this product. See Product licenses and terms of use for details. This product doesn't function without mandatory activation and registration via the Internet. See Activation & deactivation help for details.

Adobe's single-user license allows installation of a single product license on two machines (such as one work machine and one home machine) provided the same individual uses the software, and not concurrently on both machines. If you want to install the product on a third computer, first deactivate the software on one computer. To deactivate, choose Help > Deactivate.

Note:

If prompted to close conflicting processes to complete the installation, see Error "Close the following applications to continue".

 If your product is on multiple discs, wait for first disc to complete. Once completed, remove the first disc and insert the second disc in same DVD drive.

Note:

To install additional components or reinstall an application after its original installation, you need access to the original installer medium (disc or the file(s) downloaded from the web).

Repair is not an available option.

How to uninstall Creative Suite 6

Before you uninstall, close all applications currently running on your system including other Adobe applications, Microsoft Office applications, and browser windows.

Do one of the following:

  • In Windows XP, open the Windows Control Panel and double-click Add or Remove Programs. Select the product that you want to uninstall, click Change/Remove, and then follow the onscreen instructions.
  • In Windows 7, open the Windows Control Panel and double-click Programs and Features. Select the product that you want to uninstall, click Uninstall, and then follow the onscreen instructions.
  • macOS: macOS has a different uninstall functionality. Do not drag applications to the trash to uninstall them. To safely uninstall on Mac OS X, double-click the product installer in Applications/Utilities/Adobe Installers or double-click the Uninstall alias located in the Application folder. Select Remove Preferences, then Authenticate as an Administrator and follow the onscreen instructions.

Adobe’s single-user license allows installation of a single product license on two machines (such as one work machine and a home machine) used by the same user and not used concurrently. If you want to install a product on a third computer, you must first deactivate a previous installation on your computer. To deactivate, choose Help > Deactivate.

Fix issues when installing Creative Suite 6

If you need help downloading a Creative Suite 6 app, see Download and installation support.

If you still need help downloading or installing Creative Suite 6 apps, visit the Adobe Community for help from other customers.