Purchases through Mac App Store FAQ

What is the Mac App Store?

The Mac App Store is an application on Apple desktop and iOS devices (iPad, iPod, iPhone) used to purchase, download, install, and license applications. The App Store tracks user purchases through their Apple ID and password, allowing them to redownload their applications on multiple machines. For more information, visit http://www.apple.com/mac/app-store/.

Can I download a free trial of Adobe software through the Mac App Store?

No, this option isn't allowed through the Mac App Store.

What Adobe products are available for purchase through the Mac App Store?

July 19, 2011: Adobe Photoshop Elements 9 Editor (discontinued)
October 26, 2011: Adobe Revel
November 6, 2011: Adobe Photoshop Elements 10 Editor (discontinued)
November 6, 2011: Adobe Premiere Elements 10 Editor (discontinued)
May 10, 2012: Adobe Photoshop Lightroom 4 (discontinued)
March 13, 2013: Adobe Photoshop Elements 11 Editor (discontinued)
April 11, 2014: Adobe Photoshop Elements 12 Editor (discontinued)
May 6, 2015: Adobe Photoshop Elements 13 & Adobe Premiere Elements 13 (discontinued)
March 15, 2016: Adobe Photoshop Elements 14 (discontinued)
November 17, 2016: Adobe Photoshop Elements 15 (discontinued)
November 13, 2017: Adobe Photoshop Elements 2018 (discontinued)
November 18, 2018: Adobe Photoshop Elements 2019

For more information, see Mac App Store Comparison | Buying guide.

Huomautus:

Adobe Revel is no longer available.

(PREVIOUS VERSIONS OF ELEMENTS) Why does the Mac App Store version of Photoshop Elements or Adobe Premiere Elements not include the Organizer?

NOTE: This information applies to older versions of Elements. Currently available versions include the Elements Organizer.

The Photoshop/Adobe Premiere Elements Editors and Elements Organizer are separate applications, each with individual installers. Mac App Store policy requires that any applications available for download and purchase include only a single executable file. The Elements Editors were chosen to install alone as they pair nicely with iPhoto. Many Mac users already have iPhoto and it covers similar functions as the Elements Organizer. For information about working with Photoshop Elements and iPhoto, see Use with iPhoto | Mac OS.

For other differences between the Standard version of Photoshop and Adobe Premiere Elements and their Mac App Store versions, see:

Where are Adobe products available for purchase through the Mac App Store?

Purchases can be made worldwide. Languages available:

English
Chinese**
Dutch**
French
German
Italian*
Japanese
Korean*
Portuguese*
Spanish*
Swedish**

*NOT available for Photoshop or Adobe Premiere Elements **Lightroom 4 only

Note: When you download and install an Adobe application from the Mac App Store, all available languages are included. The Mac OS settings determine the language that the application uses. From the Apple menu, go to System Preferences > Language & Text > Language. If the Adobe Application supports the first language on that list, it is used. If not, the next language on the list is used, and so on. Some systems have encountered issues with German language taking precedence. In these cases, follow the steps here Mac App Store version is German | Photoshop Elements.

Will a purchase from the Mac App Store version of Adobe software include a serial number?

No, the Mac App Store handles licensing.

What if I want to return an Adobe product purchased through the Mac App Store?

As the product was purchased and licensed through the Mac App Store, Apple, and the App Store handle all returns.

Does my purchase of Adobe software through the Mac App Store qualify me for an upgrade discount?

Customers who purchased from the Mac App Store can upgrade to current non-Mac App Store retail versions (which include Organizer) at a discounted upgrade price.

Navigate to http://www.store.adobe.com and find the product you would like to upgrade to. After clicking Buy, choose Upgrade and select the Mac App Store product you are upgrading from within the pop-up menu of qualifying upgrade products. Mac App Store Elements versions have Editor in the title. For example, you could select the "Photoshop Elements 9 Editor" or "Adobe Premiere Elements 10 Editor."

There is currently no way to get an upgrade discount inside the Mac App Store.

Does a purchase from the Mac App Store qualify for a Post Announce Upgrade?

When you purchase an Adobe product around the time of the release of a new version, you could qualify for a free upgrade. However, a purchase through the Mac App Store does not qualify for a Post Announce Upgrade. For more information on Post Announce Upgrades, see Upgrade policy after new product announcement.

What if I need technical support?

The Mac App Store handles the download, installation, licensing, and updating of all products purchased through it. If you encounter an issue with an Adobe product during one of these four processes, visit http://www.apple.com/support.

For all other issues, including program errors and how to questions, visit http://www.adobe.com/support. This page has online Help, links to the user-to-user forums, and the phone number to call Adobe Technical Support. Additionally, you can visit http://feedback.photoshop.com to have your questions answered.

Why aren't product updates available, like the updates for the non-Mac App Store version?

Although the product name and version number are the same, a Mac App Store purchase is a separate build of the application. The Adobe Application Manager (updater) is not installed with Mac App Store versions of Adobe software. Manually downloaded patches from http://www.Adobe.com/downloads/updates/ don't update a MAS version. The Mac App Store handles all product updates.