This document can help you to resolve errors that occur while you install Adobe Photoshop Elements and Adobe Premiere Elements on Windows. Installation errors can manifest in many different ways, including (but not limited to):
- A blank or flickering dialog box
- A frozen cursor or screen
- A blue screen
- An unexpected restart
- An error such as one of the following: "This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor." "MS Setup Toolkit API Error, Bad Arg 3:AddSectionFiles to CopyList." "Not enough disk space on target drive while decompressing to [path]." "Setup is unable to initialize the setup program. There may be a scripting error." "Setup is unable to load the installation script file." "Unable to create a directory under C:\Windows\System. Please check write-access to the directory." "X:\ unavailable." (where "X" is the drive letter for your CD-ROM drive) "Device not ready." "Error reading CD-ROM." "Error reading device X:\" (where "X" is the drive letter for your CD-ROM drive.)
Many different factors cause installation problems, including conflicting startup items, incorrect data in the Windows registry, and hardware conflicts.
For problems related to serial numbers, contact Adobe Customer Service at 800-833-6687 (North America). For Customer Service in other countries, visit the Adobe website at www.adobe.com. Choose your country or region from the menu at the top of the page, and click Contact.
To benefit most from this document, perform the tasks in order. Track the tasks that you perform and the results of each, including errors and other problems. Adobe Technical Support uses this information to better assist you if you call.
It's necessary to log on as an administrator to perform some of the procedures in this document.
Important: Some of the procedures in this document initiate a User Account Control dialog that asks for your permission to continue. Read the details in the dialog to determine if you want to continue. If you choose to cancel the dialog, you cannot continue with that troubleshooting step.
Some of these procedures require you to locate hidden files and hidden folders. Some procedures require you to locate files by their full filenames, which include extensions (for example, sample_filename.ini). By default, Windows Explorer doesn't show hidden files, hidden folders, and filename extensions that it recognizes.
To show hidden files, hidden folders, and all filename extensions in Windows Explorer, do the following: