To benefit most from this document, perform the tasks in order. Track the tasks that you perform and the results of each, including errors and other problems. Adobe Technical Support uses this information to assist you if you call.
It's necessary to log on as an administrator to perform some of the procedures in this document.
Important: If you use Windows Vista or later, some of these procedures initiate a User Account Control dialog that asks for your permission to continue. Read the details in the dialog to determine if you want to continue. If you choose to cancel the dialog, you can't continue with that troubleshooting step.
Note: The procedures in this document are based on the default interface of Windows, except for the Control Panel. The steps in this document that refer to the Control Panel are in reference to the Classic view. To switch to the Classic view, right-click on the Desktop and choose Properties. On the Appearance tab, select Windows Classic style under Windows and buttons.
Some of these procedures require you to locate hidden files, hidden folders, or files by their full filenames, which include extensions (for example, sample_filename.ini). By default, Windows Explorer doesn't show hidden files, hidden folders, and filename extensions that it recognizes. For information on showing hidden files and folders in Windows, see Show hidden files, hidden folders, and all filename extensions | Windows XP | Vista | Windows 7.