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Known issues in Lightroom

  1. Adobe Lightroom User Guide
  2. Introduction
    1. What's new in Lightroom
    2. Lightroom system requirements
    3. Lightroom | Common questions
    4. Lightroom tutorials
    5. Work with Adobe Photoshop Lightroom for mobile
    6. Set preferences
  3. In-app learning
    1. In-app learning and inspiration
    2. In-app learning and inspiration | Lightroom for mobile (iOS)
    3. In-app learning and inspiration | Lightroom for mobile (Android)
  4. Add, import, and capture photos
    1. Add photos
    2. Capture photos with Lightroom for mobile (iOS)
    3. Capture photos with Lightroom for mobile (Android)
    4. Import photos in Lightroom for mobile (iOS)
    5. Import photos and videos in Lightroom for mobile (Android)
  5. Organize photos
    1. Organize photos
    2. Find and organize photos of people in the People View
    3. Search and organize photos in Lightroom for mobile (iOS)
    4. Search and organize photos in Lightroom for mobile (Android)
  6. Edit photos
    1. Presets in Lightroom
    2. Edit photos
    3. Remove tool in Lightroom
    4. Remove tool in Lightroom for mobile (iOS)
    5. Remove tool in Lightroom for mobile (Android)
    6. Masking in Lightroom
    7. Lens Blur in Lightroom
    8. Edit photos in Lightroom for mobile (iOS)
    9. Edit photos in Lightroom for mobile (Android)
    10. Merge photos to create HDRs, panoramas, and HDR panoramas
    11. Edit HDR photos
    12. Edit HDR photos in Lightroom for mobile (iOS)
    13. Edit HDR photos in Lightroom for mobile (Android)
    14. Easily enhance image quality in Lightroom
  7. Edit videos
    1. Edit videos 
    2. Edit videos in Lightroom for mobile (iOS)
    3. Edit videos in Lightroom for mobile (Android)
  8. Save, share, and export
    1. Export or share your photos
    2. Export and share photos in Lightroom for mobile (iOS)
    3. Save, share, and export photos with Lightroom for mobile (Android)
  9. Lightroom for mobile, TV and the web
    1. Get started with Lightroom for mobile (iOS)
    2. Get started with Lightroom for mobile (Android)
    3. Adobe Photoshop Lightroom on the web
    4. Set up Lightroom for Apple TV app
    5. Use keyboard shortcuts in Lightroom for mobile (iOS and Android)
    6. Adobe Photoshop Lightroom for mobile and Apple TV | FAQ
    7. View Lightroom photos and videos on your TV
    8. How to Add Presets/Sync Presets with mobile
  10. Migrate photos
    1. Migrate Apple Photos Library to Lightroom
    2. Migrate photos and videos from Lightroom Classic to Lightroom
    3. Migrate photos from Photoshop Elements to Lightroom
  11. Troubleshooting 
    1. Fixed Issues 
    2. Known Issues

 

Find known issues and limitations in the latest release of Lightroom.

In this article, you can see the following Known Issues:

macOS compatibility

macOS version

Compatibility

Sonoma

Ventura

Migrating Lightroom Classic catalog

Issue

Workaround

Migration fails if you point to a drive location (Local Storage preferences > Originals Are Currently Stored In A Custom Location) that has read-only access.

(Operating system: Windows, macOS)

Migration can fail if there is not enough disk space.

(Operating system: Windows, macOS)

  • Lightroom shows an error message if there is not enough disk space to migrate. In the Local Storage preferences, ensure that the Originals Are Currently Stored In A Custom Location preference points to a location that has enough disk space to accommodate the original, full-sized images in the Lightroom Classic catalog. Also see Recommended steps: Prepare for migration.
  • If you see an out of disk space error message even when the drive in the Local Storage preference has plenty of disk space, try clearing some space on your primary drive. Lightroom also requires some space on the primary drive to accommodate previews and data files. The amount of space required varies depending on the number of images you need to migrate.

Migrating Apple Photos Library

Issue

Workaround

Location, City, State, and Country metadata is not migrated when you migrate an Apple Photos Library.

This is a known limitation. There is no workaround available.

When you migrate an Apple Photos Library to Lightroom right after importing assets to Apple Photos, some or all of the assets might not get migrated successfully.

(Operating system: macOS)

Before you begin the migration, wait for some time to make sure that Apple Photos has finished processing the imported assets.  

When you migrate an Apple Photos Library that has two persons with the same name, Lightroom creates two People clusters in the People View - one cluster has the person’s name, while the other has the name with '_1' appended.

(Operating system: macOS)

After the migration is complete, you can rename the Person as desired in Lightroom. See Rename a Person

Migrated Slo-mo videos play back at normal speed rather than slow motion in Lightroom.  

(Operating system: macOS)

This is a known limitation. There is no workaround available yet.

When migrating from Apple Photos, HEIC image files do not migrate if you do not have an active subscription.

(Operating system: macOS)

Before you begin the migration, subscribe or renew your subscription.

When migrating from Apple Photos Library, the displayed number of assets that are being synced is more than that exist in the catalog.

(Operating system: macOS)

When you begin the migration from Apple Photos library, Lightroom groups some assets like Live Photos into stacks. For syncing purposes, Lightroom counts these stacks as assets. The processing assets number displayed is the temporary image count that includes the stacks. After the sync is complete, the correct count is displayed.

In Lightroom (version 7.2), migrating assets from Apple Photos Library results in incomplete migration and includes these error codes:

  • assetImportError
  • skippedAlbumAssets

We are aware of this issue and are working on a fix in the future release. 

Editing photos

Issue

Workaround

You're unable to move a custom preset to a new or existing User Preset and the custom preset seems to disappear.

We are aware of this issue and are working on a fix in future releases.

Mask deletion is prevented in Lightroom desktop if Raw Default is set to a preset that contains a mask.

To prevent this issue, you can select a Raw default that does not contain a mask. 

Applying Content-Aware Remove, Heal or Clone changes the applied mask on the image (October 2022 release).

To prevent the issue, you can change the order of applied effects by applying healing before masking.

While editing a photo on Lightroom for mobile as HDR, it's possible that it will not display correctly.

Force the download of the original photo (via the cloud menu) so that you’re not editing using the proxy.

Target-adjustment tools and Tool overlays that appear over the image (White Balance, Guided Upright) will show in SDR even if the image itself is in HDR.

We are aware of this issue and are working on a fix in future releases.

Recommended Presets may not work correctly on HDR-enabled images.

To prevent this issue, apply the Preset and re-enable the HDR Button.

In Lightroom, if there's a Healing panel correction made to a JPEG containing a gain map, it shows incorrectly if the Spot was healed in SDR and subsequently the image changed to HDR (Spot is too bright) or vice versa, and the spot becomes too dark.

To fix this issue, select and update the spot with the [Refresh].

In Lightroom, the auto versions don't always save the edit settings. 

To fix this issue, update to Lightroom (version 7.2)

Editing Videos

Issue

Solution

Chromebook and Pixelbook are showing video editing and export related issues.

We are aware of this issue and are working on a fix in future releases.

Exporting photos or videos

Issue

Workaround

Export dialog ignores rotation for DNG output.

We are aware of this issue and are working on a fix in the future releases. 

Crash on working with tools

Issue

Solution

Crash on using AI masking tools on Windows.

Lightroom crashes on using the Subject/Sky/Background/People masking tools.

You can do the following:

  1. In Lightroom 6.0 and above, close the People section of the Masking panel to avoid running people masking each time the panel is opened. (You may need to first open the masking panel on a photo that does not have people in it.)
  2. Update your GPU driver from the official website. To learn more, see Update graphics driver for your apps.

Crash on initialization due to disk error (Windows 10)

Issue

Solution

Lightroom crashes with a disk error after showing splash screen.

Importing photos or videos

Issue

Workaround

Slow import performance when adding photos from an internal Hard Disk Drive (HDD spinning drive).

(Operating system: Windows, macOS)

If your workflow involves frequently importing photos from a hard drive, consider using a Solid State Drive (SSD) for faster import performance.  

Lightroom detects the plugged in Apple iPhone mobile device but the Add Photos screen shows zero images to import.

(Operating system: Windows, macOS)

Configure your Apple iPhone mobile device to trust the computer where Lightroom is installed. To do so:

  1. Unplug your iPhone, if connected to the computer. Then go to Settings > General > Reset > Reset Location & Privacy.
  2. Insert your passcode, then click Reset Settings. This resets the location and privacy settings back to factory default.
  3. Plug your iPhone to the computer where Lightroom is installed:
    1. (Windows) Make sure you unlock your iPhone and tap Allow if you see the alert - 'Allow this device to access photos and videos'.
    2. (macOS) Make sure you unlock your iPhone and tap Trust if you see the alert - 'Trust this Computer'.

When you choose Add to Album as New while adding photos, a new album isn't created if you specify an album name that already exists even when the letter casing in the names is different; Lightroom doesn't display any error or warning. For example, if there is an existing album named "Alaska", you won't be able to create a new album named "alaska" in the Add Photos screen.

(Operating system: Windows, macOS)

  • Specify a different album name when you choose Add to Album as New. 
  • If you didn't realize that a new album wasn't created and clicked the Add Photos button, do the following:
    1. Open the My Photos panel on the left.
    2. Create the album you want to use for your photos
    3. Expand the Recently Added panel and select the date/time representing your recent import.
    4. Select all the recently added photos now displaying in the grid and drag them into the desired album.

When you try to import photos from a camera for the second time, you get No images that can be imported were found in the selected source message. 

Do one of the following:

  • Unplug the camera and plug it back.
  • Restart Lightroom.
  • Use browser to import photos from the camera. 

Lightroom on desktop (7.3): Some DNG files with "Generative AI Remove" fail to import.

Open the DNG files in the Local tab and select Add to Cloud

Syncing Lightroom photos

Issue

Workaround

Recent photo edits or metadata changes done in Lightroom don't sync to Lightroom Classic, if the image file is deleted from Lightroom before these changes get synced to the cloud.

Wait until syncing has finished across Lightroom clients before deleting the images in Lightroom. Click the  icon at the upper-right corner in Lightroom to see the sync status.

Lightroom indicates that you are signed in but no images appear in the grid.

Restart Lightroom.

Cloud icon shows red circle with ! in it; and the synced and backed up window show the error "Some Photos Invalid."

(Operating system: Windows, macOS)

To resolve this issue, do the following:

  1. In the My Photos area in the left pane, select the All Photos album.
  2. Switch to the Square Grid view , which displays photos as equal-sized thumbnails along with their flag status, sync status, and rating.
  3. Click the filter  icon next to the Search bar to bring up the filter options.
  4. From the filter bar options, choose Sync Status > Error. Lightroom now displays only those photos that it is trying to sync.
  5. Press Ctrl+A (Win) or Command+A (Mac) to select all the photos displaying in the grid and then do any of the following:
    • Delete the selected photos by choosing the Edit > Delete option and then add the photos in Lightroom again.
    • Apply a flag or a star rating to selected photos.

The syncing issue should now be resolved. To check the sync status, click the cloud icon  at the upper-right corner. 

 

 

 

 

   

Syncing appears to be stuck. Sync status shows no changes, even though you've waited for a sufficiently long time for the sync progress to update.

(Operating system: Windows, macOS)

 

 

 

 

 

 

 

  1. In the My Photos area in the left pane, select the All Photos album.
  2. Switch to the Square Grid view , which displays photos as equal-sized thumbnails along with their flag status, sync status, and rating.
  3. Click the filter  icon next to the Search bar to bring up the filter options.
  4. From the filter bar options, choose Sync Status > Syncing. Lightroom now displays only those photos that it is trying to sync.
  5. Press Ctrl+A (Win) or Command+A (Mac) to select all the photos displaying in the grid and then do any of the following:
    • Apply a flag or a star rating to selected photos.

The syncing issue should now be resolved. To check the sync status, click the cloud icon  at the upper-right corner. 

Stuck on "Waiting for Settings" dialog when syncing photos.

The sync issue appears on selective mask adjustments like Sky, Subject and more. To get out of the error message make a small develop adjustment on the photo, a small slider adjustment will also rework the synced images and remove the error.

Working with Albums

Issue

Workaround

Cannot create two albums with the same name but under different folders in Lightroom.

This is an expected behavior. All the album names should be unique, even when they're in different folders.

Lightroom displays two albums with the same name synced via different Lightroom mobile clients. 

If you add albums with the same name via different Lightroom clients (Lightroom for mobile or web), Lightroom on your desktop displays both of the synced albums in this case.

Working with videos

Issue

Workaround

Thumbnails for AVI videos are not generated

(Operating system: macOS only)

It might take some time to render the thumbnails. Hence, you may experience some delay in seeing thumbnails for AVI video format.

GPS information is not displayed for videos taken from iPhones.

(Operating system: Windows only)

iPhone videos GPS info is not available on Windows. There is no workaround available yet.

Slo-mo videos taken from iPhone playback at normal speed,

This is a known limitation. There is no workaround available yet.

No camera information is available and time zone in the capture date is incorrect for videos.

(Operating system: Windows only)

This is a known limitation. There is no workaround available yet.

Lightroom menu bar is lost after pressing G or ESC while playing video in full screen mode.

(Operating system: macOS only)

Restart Lightroom.

Lightroom does not support R3D files.

This is a known limitation. There is no workaround available.

Lightroom does not support Avid DNxHR/DNxHD video files.

This is a known limitation. There is no workaround available.

Storing or moving photos on local hard drive

Issue

Workaround

In the Local Storage preferences, Lightroom allows you to choose an NTFS-formatted drive, then informs you that the drive is invalid.

(Operating system: macOS only)

Choose a drive that is formatted as FAT-32.

Sharing photos

Issue

Workaround

Unable to share and post photos to a new Facebook account from within Lightroom.

You can no longer upload photos to Facebook from Lightroom. See this article for more information.

Interoperability errors

Issue

Workaround

Unable to import Lightroom desktop photos into Photoshop (October 2022 release)

 

Importing photos from the Lightroom desktop to the Photoshop home screen — JPEG, HEIC, TIFF, PNG, and PSD files, may require masks to be recomputed in Adobe Camera Raw for the edits to show properly. Sometimes, the masks may not be recovered in their original form.

If Adobe Camera Raw is unable to recover masks in your Lightroom desktop photos, you can:

  • Export photos from Lightroom to your local machine.
  • Use the export menu in Lightroom and select Edit in Photoshop

Lightroom for mobile (iOS/iPad)

Issue

Workaround

When you launch Lightroom for mobile, the app gets stuck on Loading Photos.

Force quit and restart the app.

Show Highlight Clipping does not work while capturing photos using Lightroom for mobile.

We are aware of this issue and are working on a fix in the future release. 

Scrolling gestures using Apple's new Magic Keyboard or Trackpad do not work with most of the views in Adobe Lightroom for iPad. 

Click and drag with the trackpad to scroll in Lightroom for iPad where scroll gestures do not work. Alternatively, you can tap and drag on the screen to scroll.

'Edited' filter in the Loupe menu shows previously imported photos as edited, even when they're not edited.

We are aware of this issue and are working on a fix in the future release. 

Preset fails to get applied to videos for a number of tries before being applied successfully.

  1. Open an unedited video in loupe > Select Presets > Select Premium or Yours Presets.
  2. Tap on any Preset to select and tap Done or checkmark to apply.
  3. Notice the video in the loupe.
  4. Redo steps 2 and 3.
  5. Go back to the grid.
  6. Enter loupe again for the same video.
  7. Try to apply a preset again.

Ultrawide lens fails to capture DNG files on iPhone 12 Pro and iPhone 12 Pro MAX (October 2022 release).

This issue is an iOS bug and while Apple fixes the bug, Lightroom Mobile will allow only JPG capture, specifically on the ultrawide lens of iPhone 12 Pro and iPhone 12 Pro Max.

Upload/download stuck due to SSL error.

Force quit and restart the app.

Creating a named version of images shows the "Waiting for Settings" dialog.

Lightroom for mobile (iOS/iPad) version 8.3.2 and earlier:

  1. Open the image with the Waiting for settings dialog.
  2. Tap Reset.
  3. From the edit toolbar at the bottom on mobile or the side toolbar on the iPad, scroll to the right and tap Versions.
  4. Search the Named or Auto tabs to select the preferred version of edits.
  5. Tap Apply to restore the edits.

Lightroom for mobile (iOS/iPad) version 8.4 or later:

  1. Open the asset with the Waiting for settings dialog.
  2. Tap Reset.
  3. For mobile 
    • From the top menu bar, tap the Undo/Redo button
    • Then from the dropdown, tap Versions.
  4. For iPad 
    • From the side toolbar, tap Versions.
  5. Search the Auto or Named tabs to select the preferred version of the edits.
  6. Tap Apply to restore the edits.

Chosen photos don't stick to their category while swiping in loupe view.

We are aware of this issue and are working on a fix in the future release. 

The thumbnail doesn't update after editing in the Best Photos view.

We are aware of this issue and are working on a fix in the future release. 

Error T20200124: "Settings could not be loaded. You can only continue editing this photo after resetting all edits" appears after importing a photo in Lightroom on iOS. 

We are working on a fix in the future release. Meanwhile, try the given workaround:

  • Apply a minor edit:  Open an image and nudge a mild edit setting like Texture or Grain to a setting of +1.  (We recommend trying a mild edit feature you rarely use to avoid changing existing edits as much as possible.)
  • 2.  Copy the edit:  While still in full-screen Edit view, tap the 3-dot menu.  Select Copy settings, and copy only the specific edit you made in Step 1.  Then, exit out to the thumbnail grid view.
  • 3.  Batch-paste edit:  Long-tap on a thumb to enter Selection mode, selecting the range of images you want.  Then tap Paste. 

Select state broken for presets without an amount slider option.

We are aware of this issue and are working on a fix in the future release. 

Some users might see pending uploads that may not be there or are wrongly denoted.

We are aware of this issue and are working on a fix for future releases. 

iOS photo prompt isn't shown if a feature deep link is used to launch a clean install of the client

Workaround:

Close and relaunch the client to force the prompt to appear.

Lightroom for mobile (Android)

Issue

Workaround

Exporting is slower when lens blur settings are applied.

Update to Lightroom for mobile (version 9.2).

Google Pixel 8 devices currently don't support HDR features due to blue tint on images on Lightroom for mobile (Android) version 9.1.0 and later.

We are aware of this issue and are working on a fix in the future release. 

Unable to update the app even when the Update button is visible.

  • If you are blocked with the update dialog and the Update button isn't opening the Google Play or Galaxy store, open the relevant store and install the available update directly.
  • If you can see the update dialog and no update available in the Google Play or Galaxy store, first try to force stop the application by going into the application list in the Android settings panel. If the error still persists, contact Adobe.

Frequent "Failed to load development version" error while using Lightroom on Android devices. 

We are aware of this issue and are working on a fix in the future release. 

Lightroom (Mac App Store version)

Issue

Workaround

Lightroom (Mac App Store Version) does not automatically detect catalogs located on an external drive for migration.

Browse to the catalog on the external drive location and select it for migration.

If you enter your credit card information during the in-app purchase from Mac App Store, Lightroom remains in trial mode even though the payment is successful.

Restore your in-app purchase. For more information, see If you don't see your in-app purchases.

Lightroom (Microsoft Store version)

Issue

Workaround

Lightroom (Microsoft Version) is unable to use the GPU.

Others

Issue

Workaround

Unable to use Boundary Warp and Fill Edges together. Using one of them disables other.

If you want to use Fill Edges and Boundary Warp together, use the latest release of Adobe Camera Raw or Lightroom Classic.

Save as Preset in Discover tab does not work.

Go to the last step of the tutorial before choosing Save as Preset.

  • When you launch Lightroom, it displays a message 'Updating: Lightroom needs to do some housekeeping.'. The progress bar below the message shows no progress even after several hours. 

     
  • Lightroom displays an error message mentioning '<SQLite database corrupt>'. 

(Operating system: macOS only)

 

Follow the workaround steps below:

Caution: Before you proceed with these steps, note that any edits or changes that have not finished syncing to the cloud may be lost.  

  1. Quit Lightroom.
  2. In the Finder window, choose Go > Go To Folder and type ~/pictures. Locate a bundle named Lightroom Library.lrlibrary.
  3. Right-click or control-click this bundle and choose Show Package Contents. You'll find a folder inside it with a long cryptic string of numbers and letters (for example: d1a4f88d2b534c7d91022136fd182532). Open that folder.
  4. In the folder, delete all the files named Managed Catalog.[anything]. Also delete the Previews.db file.
  5. Launch Lightroom.

Windows Firewall may present a warning about the Lightroom Sync Utility.

(Operating system: Windows only)

Go to Firewall settings in Windows and unblock the Lightroom Sync Utility.

When using keyboard shortcuts in Lightroom, the AltGr key on the European keyboards doesn't work. 

Use the Alt key (next to the Spacebar key) instead, or access the command via the menus instead of using the keyboard shortcut.

Error 19651011 pops up when the account status changes after making a purchase (October 2022 release). 

Close and re-open the app to fix the issue.

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