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Troubleshooting & help

Download & install

What are the minimum system requirements to run Lightroom CC?

To know the system requirements for Windows and macOS, see System requirements | Adobe Photoshop Lightroom CC.

How do I download and install Lightroom CC?

You can download Lightroom CC from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to check for updates, see Download and install Creative Cloud apps.

Can I download a trial copy?

Yes! You can download trial versions of any Creative Cloud app, including Lightroom CC, from the Creative Cloud apps catalog. You'll need to sign in with an Adobe ID and password to download a trial. Learn how to download and install a Creative Cloud trial.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Can I install Lightroom CC on another computer?

You can install Lightroom CC and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Common tasks

How can I import photos?

To learn about how to import your photos into Lightroom CC for editing, organizing, and sharing, see Add photos.

How do I edit photos using the different controls?

You can access the Edit controls such as Light, Color, Effects, Detail, Optics, and Geometry in Detail view. To learn more about these controls, see Edit photos.

How can I organize photos in Lightroom CC?

To learn about how you can organize your photos in Lightroom CC, see Organize photos.

How can I save photos to a computer, hard drive, or Flash drive and share them online?

To learn how to save your photos to a computer, hard drive, or Flash drive and share them on Facebook, see Save or share your photos.

Can I migrate my Lightroom Classic CC photos to Lightroom CC?

Yes, you can migrate your Lightroom Classic CC photos to Lightroom CC. For more information, see Migrate photos from Lightroom Classic CC to Lightroom CC.

Common issues

Facing errors while migrating Lightroom Classic CC photos to Lightroom CC?

If you are facing issues while migrating your photos, see Possible errors | Migrating photos to Lightroom CC to resolve them.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. Forgot your password? Learn how to reset and change it.

How can I change my credit card info?

Follow these easy steps to change your credit card information.

How do I upgrade or change my membership?

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

My trial expires soon. How do I convert it?

Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.

How do I cancel and what happens to my files?

If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to cancel different types of Creative Cloud memberships and understand the Adobe subscription terms.