Photoshop crashes with Lavasoft Ad-Ware installed | Windows

Photoshop may crash with Lavasoft Ad-Aware software installed on Windows. This software may be installed as a browser extension or as part of another software package (e.g. ManyCam Software).


Uninstall or disable Lavasoft software and/or associated software (e.g. ManyCam Software)

See the Lavasoft website for directions on how to remove their software.

Additional details

To identify that Lavasoft is the faulting module:

  1. Open Settings
  2. Click on System
  3. Click on About
  4. Click on "Additional administrative tools"
  5. Open "Event Viewer"
  6. Expand "Windows Logs" from the sidebar and click on "Application"
  7. Find an Application Error that involves Photoshop
  8. Look in the "General" pane for information about the faulting module

If the faulting module is "LavasoftTcpService64.dll" (or something similar) then Lavasoft is the culprit.

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