In the library (~/library/Application Support/Adobe), rename the folder OOBE.
On macOS Catalina, there may be issues in activating Captivate (2019 release). While activating Captivate, the following error message displays:
To fix the issue, follow the steps below:
In the library (~/library/Application Support/Adobe), rename the folder OOBE.
In the system library (/library/Application Support/ Adobe), rename the folder SLStore.
In the system library (/library/Application Support/ Adobe), delete the files in the folder SLCache.
Ensute that you have full permission to the following Adobe folders as mentioned below:
You can also sign-out from Creative Cloud Desktop application and then try to activate Captivate.
After following the steps above, if the issue is still not fixed, contact Adobe Captivate support.
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