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Captivate (2019 release) activation issues on macOS Catalina

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  1. Captivate User Guide
  2. Introduction to Captivate
    1. What's New in Adobe Captivate
    2. Adobe Captivate System Requirements
    3. Download Adobe Captivate
    4. What's New in Adobe Captivate (2019 release) Update 5
    5. What's New in Adobe Captivate (2019 release) Update 2
    6. Adobe Captivate 11.8 Release Notes
    7. Adobe Captivate Release Notes
    8. System requirements and download instructions for Adobe Captivate Draft
    9. Responsive Project Design with Adobe Captivate
  3. Create Projects
    1. Create different types of projects in Adobe Captivate
    2. Customize the size of an Adobe Captivate project
    3. Responsive Project Design with Adobe Captivate
    4. Create Virtual Reality (VR) projects
    5. Work with responsive text in Adobe Captivate
    6. Work with themes in Adobe Captivate
    7. How to apply view specific properties in responsive projects
    8. How to create backup files for Adobe Captivate projects
    9. Asset panel
    10. Create branching and forced navigation in Captivate
    11. Replace image on the stage
  4. Add and Manage Objects
    1. Work with multi-state objects in Adobe Captivate
    2. Object effects
    3. Insert web objects in Adobe Captivate projects
    4. Work with object styles in Adobe Captivate
    5. How to rotate objects in Adobe Captivate
    6. Resize and reposition objects by pixel
    7. How to manage objects with the Main Options toolbar
    8. How to merge objects in a slide
    9. How to manage objects in the library
    10. How to group objects in Adobe Captivate
    11. Edit object information using the Advanced Interaction panel
    12. How to copy, paste, and duplicate objects in Adobe Captivate
    13. Control the visibility of objects
    14. How to change the display order of objects in Adobe Captivate
    15. Apply shadows to objects
    16. How to align objects in Adobe Captivate
    17. How to add reflection to objects in Adobe Captivate
    18. Import assets into a Captivate project
  5. Slides
    1. Add slides to an Adobe Captivate project
    2. Editing slides in an Adobe Captivate project
    3. Delete Adobe Captivate project slides
    4. Change slide order in Adobe Captivate
    5. Set slide properties in Adobe Captivate
    6. Add and convert slide notes to audio files with Adobe Captivate
    7. Set up knowledge check slides in Adobe Captivate
    8. How to add slide transitions in Adobe Captivate
    9. How to work with master slides in Adobe Captivate
    10. How to lock Adobe Captivate slides
    11. How to hide or exclude slides in an Adobe Captivate project
    12. How to group and ungroup slides in Adobe Captivate
  6. Timeline and grids
    1. Use rulers and guides
    2. Work with grids in Adobe Captivate
    3. Work with the timeline
    4. Shortcut keys in Adobe Captivate
    5. Working with the filmstrip
    6. How to customize the Adobe Captivate workspace
    7. How to use the Adobe Captivate Library
    8. How to use the Branching panel in Adobe Captivate
  7. Create Quizzes
    1. Insert question slides in Adobe Captivate projects
    2. Set quiz preferences for Adobe Captivate
    3. How to enable learners to submit all quiz responses simultaneously
    4. How to set up question slides with Adobe Captivate
    5. Using random question slides in Adobe Captivate
    6. How to allow users to return to quiz
    7. Import questions from CSV format files
    8. Import questions from GIFT format files
    9. How to insert pretests in Adobe Captivate
  8. Audio
    1. How to insert audio into an Adobe Captivate project
    2. How to preview audio in Adobe Captivate
    3. How to edit audio files with Adobe Captivate
    4. View audio details in Adobe Captivate
    5. Set audio recording preferences and recording audio
    6. How to export audio from Adobe Captivate
  9. Video
    1. Slide videos
    2. Work with event videos in Adobe Captivate
    3. Differences between events and synchronized videos in Adobe Captivate
  10. Interactive Objects
    1. Add interactive buttons to your Captivate projects
    2. Create click boxes in Adobe Captivate
    3. Add text entry boxes with Adobe Captivate
    4. How to add audio to boxes and buttons
    5. How to add JavaScript to boxes and buttons in Adobe Captivate
  11. Interactions
    1. Create learning interactions in Adobe Captivate
    2. Create drag-and-drop interactions in Adobe Captivate
    3. How to configure widgets and interactions in Adobe Captivate
    4. Use Adobe Captivate variables in widgets
    5. Set the properties of widgets with Adobe Captivate
    6. How to create static, interactive, and question widgets in Adobe Captivate
    7. How to add widgets to your Adobe Captivate project
  12. Non-interactive objects
    1. Create and edit smart shapes
    2. Edit and create text captions with Captivate
    3. How to use images and rollover images with Captivate
    4. How to customize smart shapes in Adobe Captivate
    5. How to create zoom areas in Adobe Captivate
    6. How to set audio for noninteractive objects
    7. How to create rollover slidelets in Adobe Captivate
    8. How to create rollover captions in Adobe Captivate
    9. Change mouse properties in Adobe Captivate
    10. Use highlight boxes in Captivate
    11. Work with swatches in Adobe Captivate
    12. Fix size and position of non-interactive objects
    13. Add animations to a Adobe Captivate project
  13. Advanced Editing and Project Reviews
    1. How to link Adobe Captivate projects
    2. Import, export, and delete content
    3. Skins
    4. Create accessible projects in Adobe Captivate
    5. Create a table of contents (TOC) with Adobe Captivate
    6. Resize Adobe Captivate projects
    7. Projects and project preferences
    8. How to preview projects in Adobe Captivate
  14. Variables and Advanced Actions
    1. Adobe Captivate variables
    2. How to create user-defined variables in Adobe Captivate
    3. Advanced actions in Adobe Captivate
    4. Shared actions in Adobe Captivate projects
    5. Edit or delete user-defined variables in Adobe Captivate
    6. How to assign advanced actions to an event
  15. Record Projects
    1. Create interactive videos
    2. Automatic and manual recording with Captivate
    3. Set recording preferences in Adobe Captivate
    4. Record video demonstrations with Adobe Captivate
    5. How to record software simulations in Adobe Captivate
    6. How to pause recording
  16. Publish Projects
    1. Preview and publish responsive projects
    2. Publish project to Adobe Captivate Prime
    3. Publish projects as HTML5 files with Adobe Captivate
    4. Publish projects as executable files
    5. Publish projects as MP4 files with Adobe Captivate
    6. Set publishing preferences in Adobe Captivate
    7. Using web fonts from Adobe Fonts in Adobe Captivate
    8. Report quiz results to an internal server
  17. Use Adobe Captivate with Other Applications
    1. Import and edit PowerPoint presentations in Captivate
    2. Upload an Adobe Captivate project to a Learning Management System
    3. Learn about the Common JavaScript interface for Adobe Captivate
    4. How to publish Captivate projects to Microsoft Word
    5. Using Adobe Connect with Captivate
    6. How to add Captivate projects to a RoboHelp online help system
    7. How to package multiple SCOs using the Adobe Multi-SCORM Packager
  18. Troubleshoot Adobe Captivate
    1. Resolve known issues and limitations in the latest versions of Adobe Captivate, Adobe FrameMaker, and Adobe RoboHelp.
    2. Early build for Captivate (2019 release) on macOS Big Sur (macOS 11)
    3. Hotfix for VR content not playing on devices
    4. Configure SSL for Live Preview on Devices
    5. Captivate (2019 release) activation issues on macOS Catalina
    6. Captivate responsive courses will not auto-play on browsers
    7. Issues with Asset panel in Adobe Captivate (2019 release)
    8. Error 103 while installing Adobe Captivate
    9. Issues when previewing a Captivate project

 

Issue

On macOS Catalina, there may be issues in activating Captivate (2019 release). While activating Captivate, the following error message displays:

Errors in activating Captivate on macOS
Errors in activating Captivate on macOS

Solution

To fix the issue, follow the steps below:

  1. In the library  (~/library/Application Support/Adobe), rename the folder OOBE.

  2. In the system library (/library/Application Support/ Adobe), rename the folder SLStore.

  3. In the system library (/library/Application Support/ Adobe), delete the files in the folder SLCache.

  4. Ensute that you have full permission to the following Adobe folders as mentioned below:

    • Give full permissions to Adobe Captivate 2019 in application.
    • Click “GO” from the top and select go to folder and type “~/Library”, you will be directed to the user library.
    • In Application support, give full permission to the folder Adobe.
    • Similarly go to /Library and you will be directed to the system library.
    • In Application support, give full permission to the folder Adobe for all users.

  5. You can also sign-out from Creative Cloud Desktop application and then try to activate Captivate.

After following the steps above, if the issue is still not fixed, contact Adobe Captivate support.

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