Issue

Adobe Captivate course hangs on the loading screen in LMS when you first launch and complete the course, then retake the course, navigate a few slides, close the course and relaunch it.

Solution

  1. Download CPSwf9Template.dll by clicking one of the following links based on the Adobe Captivate version you are using:

  2. Go to the Adobe Captivate install folder and navigate to one of the following folders based on the version you are using:

    • Adobe Captivate 5\swf_templates
    • Adobe Captivate 5.5\swf_templates
  3. Rename the CPSwf9Template.dll present in the folders as CPSwf9Template.dll.orig

  4. Copy the dll that you downloaded in step 1 into this folder.

  5. Re-launch Captivate.
  6. Re-publish your project.
  7. Upload the project to LMS.

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy