Download CPSwf9Template.dll by clicking one of the following links based on the Adobe Captivate version you are using:
Last updated on
Jun 29, 2023
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Also applies to Captivate 5, Captivate 5.5
Issue
Adobe Captivate course hangs on the loading screen in LMS when you first launch and complete the course, then retake the course, navigate a few slides, close the course and relaunch it.
Solution
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Go to the Adobe Captivate install folder and navigate to one of the following folders based on the version you are using:
- Adobe Captivate 5\swf_templates
- Adobe Captivate 5.5\swf_templates
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Rename the CPSwf9Template.dll present in the folders as CPSwf9Template.dll.orig
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Copy the dll that you downloaded in step 1 into this folder.
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Re-launch Captivate.
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Re-publish your project.
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Upload the project to LMS.
