Issue

When you install Adobe Creative Suite 3 products the installation log file indicates the error message, "Error 1714. The older version of Adobe Flash Player 9 Plugin cannot be removed. Contact your technical support group."

Adobe Creative Suite 3 installation log sample error:

1: 0 2: Install Flash Player 8 Plugin.msi 3: {91057632-CA70-413C-B628-2D3CDBBB906B} 4: {91057632-CA70-413C-B628-2D3CDBBB906B}; 5: 0 6: 1 7: 1 8: 0 Error 1714.The older version of Adobe Flash Player 9 Plugin cannot be removed. Contact your technical support group.

Note: The product code after the 3: can vary depending on the version of Adobe Flash Player that cannot be removed.

Solutions

Do one or more of the following:

Solution 1: Use the Adobe Flash Player Uninstaller to remove previous versions of Adobe Flash Player.

  1. Run the Adobe Creative Suite 3 installation again.

Solution 2: Manually remove the Flash Player product code that is preventing the installation.

Important:  The steps below assist you in manually delete the most common installer entries that cause this error message.  The key reference is for Adobe Flash Player.

The Administrators group listed below is the default local administrative group for Windows XP and Vista.

Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see the Windows documentation or contact Microsoft.

On Windows XP

  1. Choose Start > Run, type regedit in the Open text field of the Run dialog box, then click OK.
  2. Back up your current Registry file:
    1. In the Registry Editor dialog box, choose File > Export.
    2. Type a name for the file and choose the location.
    3. For Export Range, choose All.
    4. Click Save.
  3. Navigate to each parent key referenced below and delete the keys matching {91057632-CA70-413C-B628-2D3CDBBB906B}:
    • 32-bit Windows
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
    • 64-bit Windows
      • HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products
      • HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall
  4. Attempt to install again.

On Windows Vista/7 

Important:
 Accept any User Account Control dialogs that are displayed to complete this process.

  1. Choose Start, type regedit in the Search text field, and then press Enter.
  2. Back up your current Registry file:
    1. In the Registry Editor dialog box, choose File > Export.
    2. Type a name for the file and choose the location.
    3. For Export Range, choose All.
    4. Click Save.
  3. Navigate to each parent key referenced below and delete the keys matching {91057632-CA70-413C-B628-2D3CDBBB906B}:
    • 32-bit Windows

      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
    • 64-bit Windows
      • HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products
      • HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall
  4. Attempt to install again.

Additional information

The Adobe Creative Suite 3 attempts to install Flash Player 9 during the installation process. If a previous version of Flash Player is detected, then the installer automatically upgrades the version of Flash Player. The error message is generated if the installer is unable to uninstall a previous version of Adobe Flash Player. You can identify the version of Flash Player causing in the Adobe Creative Suite installation log. For additional information on finding and reading the installation log, see Adobe Creative Suite installation log, below. The solutions above reference the most common locations of the errors.

Adobe Creative Suite installation log

The Adobe Creative Suite 3 installer log contains detailed messages on why the install failed (or succeeded). The log file can assist you in diagnosing the problem faster. Every attempted installation appends information to the previous installation log. Deleting the current installation log and running the installation again can simplify the troubleshooting process. The log file is created on both Windows and Mac OS. The error messages contained differ in format because of Operating System differences.

  1. Navigate to the Adobe Creative Suite 3 log file.

    \Program Files\Common Files\Adobe\Installers folder.
  2. Decompress the Adobe Creative Suite 3 log file.

    Important: The log file is archived using a compression utility called gzip and requires a decompression tool such as Winzip or WinRAR.

    Note on log names:
    • The log file for the Creative Suite 3 Design Premium, for example, is: Adobe Creative Suite 3 Design Premium 1.0.log.gz
  3. Search the log files for Error 1714.The older version of Adobe Flash Player and Error 1714.The older version of Macromedia Flash Player.
  4. Record the conflicting versions of Flash Player identified near the error message.

    Important: The product code in the error messages appears immediately after, "3:". In the example above the conflicting product code is {91057632-CA70-413C-B628-2D3CDBBB906B}.

Adobe Creative Suite 3 installation log sample error:

1: 0 2: Install Flash Player 8 Plugin.msi 3: {91057632-CA70-413C-B628-2D3CDBBB906B} 4: {91057632-CA70-413C-B628-2D3CDBBB906B}; 5: 0 6: 1 7: 1 8: 0 Error 1714.The older version of Adobe Flash Player 9 Plugin cannot be removed. Contact your technical support group.

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