Issue

When you install Adobe Creative Suite CS4 or a CS4 point product, the installer reports, "Done with errors." Clicking the More Information button shows a snippet of the log file that contains the message, "Error 1721 [or 1722]. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."

Solutions

Use the following solutions in the order provided. If the first one does not solve your problem, then proceed to the next, and so on.

Solution 1: Reregister the Windows Installer service (Windows XP only).

Follow the instructions titled, "Reregister the Windows Installer service," in the following Microsoft Help and Support document:

"You may receive Error 1721 when you try to remove programs by using Add or Remove Programs in Windows XP," http://support.microsoft.com/kb/891985

Solution 2: Run the Microsoft System File Checker.

Follow the instructions titled, "Run System File Checker," in the following Microsoft Help and Support document:

"You may receive Error 1721 when you try to remove programs by using Add or Remove Programs in Windows XP," http://support.microsoft.com/kb/891985

Solution 3: Update the user privileges to your temp directory.

Important: The temp directory can vary by system. The default paths are shown below. To determine if your temp path matches the default, do the following:

  1. Launch the Command Prompt.

    On Windows XP

    • Choose Start > Run.
    • Type cmd and click OK
    On Windows Vista

    • Choose Start > Programs > Accessories.
    • Right-click on Command Line and select Run As Administrator.
  2. Type "echo %temp%".

Default temp path for Windows XP:

C:\Documents and Settings\<user name>\Local Settings\Temp



Default temp path for Windows Vista:

C:\Users\<user name>\AppData\Local\Temp

Perform the steps below on the temp folder you confirmed above. Use the links below to jump to the instructions for your version of Windows. Alternatively, you can use the Command Line instructions for any version of Windows.

On Windows XP Professional

  1. In Windows Explorer, navigate to the folder that contains your Temp folder, for example, C:\Documents and Settings\<user name>\Local Settings.
  2. Right-click the Temp folder and select Properties.

    Important: If you are unable to see the Temp folder, proceed to the section Enabling and disabling hidden files and folders then continue with step 3.
  3. In the Temp Properties window, select the Security tab.

    Important: If you do not see this option, proceed to the section, Enabling and disabling simple file sharing then continue with step 4.
  4. Select Administrators (1) under Group Or User Names. If Allow is not selected for Full Control in the Permissions list, change the access control level to Allow Full Control (2).

  5. Select SYSTEM (1) under Group Or User Names. If Allow is not selected for Full Control in the Permissions list, change the access control level to Allow Full Control (2).

  6. On the Security tab (1), click Advanced (2).

  7. Select Replace Permission Entries On All Child Objects With Entries Shown Here That Apply To Child Objects (1) and click OK (2).



    • If a Security dialog appears, click Yes to continue.
  8. Click OK to close the Temp Properties dialog box.
  9. Install Adobe Creative Suite 4 or Point Product.

On Windows XP Home

  1. Shut down the computer.
  2. Wait 5 seconds and turn the computer back on.
  3. Press and hold down the F8 key the second the Windows Logo appears.

    Note: You can also press and hold F8 a few moments before the Windows Logo appears. If Safe Mode does not appear in the corners of the desktop, you are not currently running in Safe Mode. Restart and try the process again.
  4. Using the arrows keys, select Safe Mode with Networking and press Enter.
  5. Proceed to the section On Windows XP Professional.

    Important: Restart the computer before proceeding to step 9 Install Adobe Creative Suite 4 or Point Product.

On Windows Vista

  1. In Windows Explorer, navigate to the folder that contains your Temp folder, for example, C:\Users\<user name>\AppData\Local.
  2. Right-click the Temp folder and select Properties.

    Important: If you are unable to see the Temp folder,  go to Enabling and disabling hidden files and folders and then continue to step 3.
  3. In the Temp Properties window, select the Security tab (1). Click Advanced (2).

  4. In the Advanced Security Properties For Temp window, select the Owner tab (1). Click Edit (2).

  5. Select the Administrators group (1) under Change Owner To, select Replace Owner On Subcontainers And Objects (2), and click OK (3).

    • If a Windows Security dialog appears, click Yes to continue.
  6. Click OK to close the Advanced Security Properties for Temp window.
  7. Click OK to close Temp Properties dialog box.
  8. Right-click Temp and select Properties.
  9. In the Temp Properties window, select the Security tab. Click Advanced.
  10. In the Advanced Security Properties For Temp window, select the Permissions tab (1). Click Edit (2).

  11. Verify that the value of the Permissions column for SYSTEM and Administrators say Full Control.
    • If the value does not indicate Full Control:
    1. Deselect Include Inheritable Permissions From This Object's Parent and click Apply.

      Note: You can encounter a few dialog boxes to confirm that action. Copy the permissions and accept any security warnings.
    2. Click Edit.
    3. Select Full Control and click OK.
  12. Select Replace All Existing Inheritable Permissions On All Descendants With Inheritable Permissions From This Object (1). Click OK (2).

  13. Click OK to close the Advanced Security Properties for Temp window.
  14. Click OK to close Temp Properties dialog box.
  15. Install Adobe Creative Suite 4 or Point Product.

Command line

You can use this method on all versions of Windows but requires use of the command prompt utility.

Note: Elevate the level of permissions for Windows Vista with UAC enabled.

  1. Launch the Command Prompt.
    • On Windows XP
      1. Choose Start > Run.
      2. Type cmd and click OK.
    • On Windows Vista
      1. Choose Start > Programs > Accessories.
      2. Right-click on Command Line and select Run As Administrator.
  2. Use the following commands, including quotation marks, and press Enter at the end of each line.



    Important: Ensure to enter spaces between /T, /E, /C, and /G in the third line.

cd %temp%

cacls
%temp%/T /E /C /G Administrators:F

cacls
%temp%/T /E /C /G SYSTEM:F

exit


Solution 4: Contact Adobe Technical Support.

If none of the above solutions solves your error, contact Adobe Technical Support.

In North America, you can call 800-833-6687, Monday-Friday, 5am-7pm (Pacific time) or Saturday-Sunday, 8am-5pm (Pacific time).

For other regions, you can find the contact information for your country or region at http://www.adobe.com/support/contact/.

Alternatively, you can use the Adobe Web Support Portal at http://www.adobe.com/go/supportportal.

Additional Information

The Microsoft Installer does not have permissions to access necessary folder locations, its components are damaged, or the components are out of date.

Enabling and disabling hidden files and folders

On Windows XP

To show hidden files and folder:

  1. Select Organize > Folder And Search Options.
  2. In the Folder Options window, select the View tab.
  3. In Advanced Settings, select Show Hidden Files And Folders.
  4. Click OK to close the Folder Options window.

To hide hidden files and folders:

  1. Select Organize > Folder And Search Options.
  2. In the Folder Options window, select the View tab.
  3. In Advanced Settings, select Do not show Hidden Files And Folders.
  4. Click OK to close the Folder Options window.

On Windows Vista

To show hidden files and folder:

  1. Select Organize > Folder And Search Options.
  2. In the Folder Options window, select the View tab.
  3. In Advanced Settings, select Show Hidden Files And Folders.
  4. Click OK to close the Folder Options window.

To hide hidden files and folders:

  1. Select Organize > Folder And Search Options.
  2. In the Folder Options window, select the View tab.
  3. In Advanced Settings, select Do not show Hidden Files And Folders.
  4. Click OK to close the Folder Options window.

Enabling and disabling simple file sharing

On Windows XP

To disable simple file sharing:

  1. Select Start > My Computer.
  2. Select Tools > Folder Options.
  3. In the Folder Options window, select the View tab.
  4. In the Advanced Settings, deselect Use Simple File Sharing.
  5. Click OK to close the Folder Options window.

To enable simple file sharing:

  1. Select Start > My Computer.
  2. Select Tools > Folder Options.
  3. In the Folder Options window, select the View tab.
  4. In the Advanced Settings, select Use Simple File Sharing.
  5. Click OK to close the Folder Options window.

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