When you install Adobe Creative Suite 4 or Point Products, you get the following error message in the More Info dialog, "Error 1920.Service Print Spooler (Spooler) failed to start. Verify that you have sufficient privileges to start system services." This can happen during the installation of the Adobe PDF printer component of Acrobat 9. The example below may appear in the installation log file:
Service to start: Windows Image Acquisition (WIA)Service to start: Print SpoolerError 1920.Service Print Spooler (Spooler) failed to start. Verify that you have sufficient privileges to start system services.Action ended 21:15:30: InstallFinalize. Return value 3.
A device driver or another service may be bound to the Windows Printer Spooler service. If you have a Lexmark printer, then this may be caused by the Lexmark LexBCE service.
Solution 1: Disable all non Microsoft services and startup items, and then reinstall Creative Suite 4.
Solution 2: Stop or disable dependencies on the printer spooler service, and then reinstall Creative Suite 4.
Note: Adobe provides this information as a courtesy only. Adobe Technical Support does not support the process contained within this external Microsoft KB article.
For instructions for removing third-party port monitors, visit the Microsoft website at: http://support.microsoft.com/default.aspx?scid=kb;en-us;810894.
Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see the Windows documentation or contact Microsoft.