Issue

When you install Adobe Creative Suite 4 or Point Products, you get the following error message in the More Info dialog, "Error 1920.Service Print Spooler (Spooler) failed to start. Verify that you have sufficient privileges to start system services." This can happen during the installation of the Adobe PDF printer component of Acrobat 9.  The example below may appear in the installation log file:

Service to start: Windows Image Acquisition (WIA)Service to start: Print SpoolerError 1920.Service Print Spooler (Spooler) failed to start.  Verify that you have sufficient privileges to start system services.Action ended 21:15:30: InstallFinalize. Return value 3.

Reason

A device driver or another service may be bound to the Windows Printer Spooler service. If you have a Lexmark printer, then this may be caused by the Lexmark LexBCE service.

Solution

Solution 1: Disable all non Microsoft services and startup items, and then reinstall Creative Suite 4.

  1. Disable startup items and restart Windows in Selective Startup mode:
    1. Choose Start > Run (Windows XP) or Start > Search (Windows Vista).
    2. Type msconfig in the Open text box, and then click OK.
    3. Click the Services tab, click Hide All Microsoft Services, and then click Disable All.
    4. Click the Startup tab, click Disable All, and then click OK.
    5. In the System Configuration dialog box, click Restart.
    6. In the Desktop dialog box, click OK to start Windows.
  2. Start the Creative Suite 4 installer and follow the on-screen instructions.

Solution 2: Stop or disable dependencies on the printer spooler service, and then reinstall Creative Suite 4.

  1. Choose Start > Run (Windows XP) or Start > Search (Windows Vista).
  2. Type services.msc in the Open text box, and then click OK.
  3. Right-click Print Spooler and select Properties.
  4. Click the Dependencies tab and make a note of everything listed EXCEPT Remote Procedure Call.
  5. In the service manager window, right-click each item in the list of Dependences EXCEPT Remote Procedure Call, and choose Stop.
  6. Repair Acrobat or reinstall Creative Suite 4.

Solution 3: Remove third-party port monitors from your system, and then reinstall Creative Suite 4.

Note: Adobe provides this information as a courtesy only. Adobe Technical Support does not support the process contained within this external Microsoft KB article.

For instructions for removing third-party port monitors, visit the Microsoft website at: http://support.microsoft.com/default.aspx?scid=kb;en-us;810894.

Solution 4: Remove dependencies to this printer spooler service.

Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see the Windows documentation or contact Microsoft.

  1. Choose Start > Run (Windows XP) or Start > Search (Windows Vista).
  2. Type regedit in the Open text box, and then click OK.
  3. Browse to the key > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler.
  4. Right-click DependOnService, and click Modify.
  5. Remove extra services (that is, all services EXCEPT RPCSS.)
  6. Restart the computer.
  7. Repair Acrobat 9 or reinstall Creative Suite 4.

Additional Information

The Acrobat installer component of the Creative Suite 4 needs full control over the Windows Printer Spooler service in order to install the Adobe PDF printer driver.

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