Issue

When you install Adobe Creative Suite 3 or a standalone Adobe Creative Suite 3 application in Windows Vista, one or more of the following occur:

  • After you launch the Setup.exe file, the application returns the error message "This software cannot be installed because JScript is not properly registered. Please repair JScript and then restart the installer."
  • The installer quits without an error message, though Setup.exe appears in the Task Manager.
  • You receive the error message "Setup has encountered an error and needs to close. Error Code: 2739."
  • The installer log displays the error message "Error 2739: Could not access JavaScript runtime for custom action."

Solution

Manually register the jscript.dll file.

Begin by determining whether your Windows Vista system is 32-bit or 64-bit:

  1. Click Start.
  2. Right-click Computer and select Properties.
  3. Look for "32-bit" or "64-bit" next to System Type.

Then follow the instructions in the section below for your system type.

Disclaimer: The procedures below involve editing the Windows registry. Adobe doesn't support editing the registry, which contains critical system and application information. For information on the Windows Registry Editor, see the documentation for Windows or contact Microsoft Technical Support.

On a 32-bit Windows Vista system:

  1. Choose Start > All Programs > Accessories.
  2. Right-click on Command Prompt, select Run As Administrator, and authenticate.
  3. If the prompt reads C:\Windows\System32>, proceed to Step 4. If not, type the following command exactly as it appears below, including the quotation marks, and then press Enter:



    cd "%systemroot%\System32"

     
  4. At the prompt, type regsvr32 jscript.dll and press Enter.
  5. When a dialog box with the message "DllRegisterServer in jscript.dll succeeded" appears, click OK.

On a 64-bit Windows Vista system:

  1. Choose Start > All Programs > Accessories.
  2. Right-click on Command Prompt, select Run As Administrator, and authenticate.
  3. If the prompt reads C:\Windows\SysWow64>, proceed to Step 4. If not, type the following command exactly as it appears below, including the quotation marks, and then press Enter:



    cd "%systemroot%\SysWow64"

     
  4. At the prompt, type regsvr32 jscript.dll and press Enter.
  5. When a dialog box with the message "DllRegisterServer in jscript.dll succeeded" appears, click OK.

The Adobe Captivate demonstration below illustrates how to manually register the jscript.dll file. For more information about viewing this demo, see Viewing Captivate Demos in Knowledgebase Documents (TechNote 403894).

 

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy