Issue

When you try to start an Adobe CS3 application, you receive the error "License has expired," and the application does not start.

Solution

Replace the Adobe CS3 beta or prerelease serial number with your retail serial number. 

  • Remove the CS3 application:

Important: Before you uninstall the software, make sure that you have the installation media to reinstall it. Replacement media isn’t available for previous versions of Adobe software. 

  1. Download and run the Adobe CS5 Cleaner Tool, which also cleans up CS3 installations. See Resolve installation problems with CS5 Cleaner Tool (cpsid_82947).
  2. Locate and remove any remaining cache.db files:
  • On Windows XP and Windows Vista, the cache.db file is located in Program Files\Common Files\Adobe\Adobe PCD\cache
  • On Mac OS X, the cache.db file is located in Library/Application Support/Adobe/Adobe PCD/cache 

Important: After you delete the cache.db file, you must re-enter the serial numbers for your other existing Adobe products.

  • Reinstall the Adobe CS3 Suite or stand-alone application and enter the serial number from your retail version.

Adobe Captivate Movies for Using the Uninstaller

The Adobe Captivate movie below illustrates how to remove CS3 suites or applications using the uninstaller on Windows XP. 

 

 The Adobe Captivate movie below illustrates how to remove CS3 suites or applications using the uninstaller on Windows Vista.

 

 The Adobe Captivate movie below illustrates how to remove CS3 suites or applications using the uninstaller on Mac OS.

 

Additional information

This issue occurs when an Adobe CS3 Suite or stand-alone application is installed after the public beta version of a CS3 application has been removed. When you remove the public beta, be sure that you also deactivate it before you attempt to install the retail version of a CS3 product. If you do not deactivate, the system retains your serial number information and automatically enters it into the appropriate spaces in the Adobe CS3 setup application.

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