When you start an Adobe Creative Suite 3 application, the application returns the error message, "The licensing subsystem has failed catastrophically. You must reinstall or call customer support." or "Licensing for this product has stopped working."
This issue has several possible causes:
- You moved the application out of the folder to which it was installed.
- You ran a restore on your system (Windows XP)
- You don't have user access to a necessary component of the application due to permissions restrictions or configuration of the system or application
- The FLEXnet Licensing Service has been stopped and is disabled (Windows)
- You do not have permission to access the contents of the Flexnet Publisher folder (Mac OS)
Solution 1: Verify that the executable for the application is located in the folder to which it was installed.
Try starting the application from the application file (Mac OS) or .exe file (Windows) located in the install folder.
By default the application will be installed to the following location:
- Windows: C:\Program Files\Adobe\[application name]
- Mac OS: Application folder/[application name]
Note: This error will appear if the user has accidentally copied the executable to the desktop rather than creating a shortcut.
Solution 2: Restart and enable the FLEXnet Licensing Service. (Windows Only)
Solution 3: Verify the user has permission to access the contents of the FLEXnet Publisher folder. (Mac OS only)
Note: You may have to repair your installation after setting permissions on the FLEXnet Publisher folder. Once you have set permissions on this folder, if you are still unable to launch your Adobe application use the Add or Remove utility located in ..Applications\Utilities\Adobe Installers\ to repair or reinstall your application. You may also have to re-enter your serial number when you first launch your application.
Solution 6: Remove the application/suite and reinstall.
To deactivate the component or Suite:
For all Creative Suite 3 applications: before you uninstall, you must deactivate the application. If you have an entire Suite installed, then you only need to deactivate from one application.
To deactivate the component or suite: From the CS3 application, Choose Help > Deactivate and follow the on screen instructions.
To uninstall the component or Suite on Windows:
To uninstall the component or Suite on Mac OS
Note: There is new uninstall functionality on Macintosh. Do NOT drag applications to the trash to uninstall.