Adobe Creative Suite 4 is designed to be removed using the Adobe Creative Suite 4 uninstaller. Following the on screen instructions and selecting Uninstall should allow you to remove Adobe Creative Suite 4. A few user specific files and folders are left by the installer. Problems within the Operating System and user account can prevent Adobe Creative Suite 4 from being uninstalled. A number of these problems can be resolved using the steps listed below. We highly recommending running the uninstallation process for an Administrative account.

This document can help you troubleshoot problems that occur when you try to uninstall Adobe Adobe Creative Suite 4. Record any error message generated during this process. A diverse variety of knowledge base articles have been created for install and uninstallation issues. After completing these steps check the knowledge base for applicable documentation. This information can also be extremely useful if you need to contact Adobe Technical Support. Furthermore, we highly recommend performing each of the following steps in order.

Uninstall Adobe Creative Suite 4 on Mac OS

Please remember when uninstalling Adobe Creative Suite 4 or any of the Point Products from a Mac Operating System you cannot remove Adobe Creative Suite 4 applications by dragging them to the Trash; you must use the uninstaller.

  1. To safely uninstall on Mac OS X, double-click the product installer in Applications/Utilities/Adobe Installers.
  2. Authenticate as an administrator
  3. Select Uninstall Components and and check the check box "Remove Application Preferences"
  4. Follow the on-screen instructions to uninstall
  5. Repeat for each CS4 application.

If you want to ensure the preferences were delete or you had forgotten to choose the Option in step 3 you can delete them manually.

Preference files are located in :

  • Users/<user_name>/Library/Preferences ; search for files and folders with CS4 in the name.
  • Library/Application Support/Adobe; search for files and folders with CS4 in the name.

Remove Adobe Creative Suite 4 as a user with administrator privileges.

See "Log in as a user with administrator privileges (Mac OS X)" (TechNote kb404926) for details.

Remove Adobe Creative Suite 4 from a new local administrative account

Occasionally, a user account can become corrupted and prevent the uninstallers from accessing or deleting the necessary files and folders. Create a new account, log in to the new account, and then try to uninstall the Adobe application.

To create a new user account in Mac OS 10.5.x:

  1. From the Apple menu, choose System Preferences.
  2. Click Accounts.
  3. If some of the options are grayed out, click the padlock icon and enter your administrator name and password.
  4. Click the plus sign toward the bottom of the window on the left.
  5. Enter the user name (for example, type test). Make sure to enter a password that you'll remember (such as test) in the Password and Verify boxes.
  6. Click Create Account.
  7. Select the Allow User To Administer This Computer option. This makes the test user an administrator.
  8. Click the Apple Menu and choose Log Off.
  9. When the log-in screen appears, choose the test user.
  10. Try to uninstall your Adobe application.

To create a new user account in Mac OS 10.4.x:

  1. From the Apple menu, choose System Preferences.
  2. Click Accounts.
  3. If some of the options are dimmed or grayed out, click on the padlock and type in an admin name and password
  4. Click the plus sign toward the bottom of the window on the left.
  5. Enter the user name (for example, type test). Make sure to enter a password that you'll remember (such as test) in the Password and Verify boxes.
  6. Select the Allow User To Administer This Computer option. This makes the test user an administrator.
  7. Click Create Account.
  8. Click the Apple Menu and choose Log Off
  9. When the log-in screen appears, choose the test user.
  10. Try to uninstall your Adobe application.

Uninstall Adobe Creative Suite 4 from within a root user account.

For instructions on enabling and logging into the root account on Mac OS X, see "Enabling the root user" in Macintosh online Help.

Delete previously installed application files (Mac OS X)

See "Delete previously installed application files (Mac OS X)" (TechNote kb404925) for details.

Repair disk permissions by running Disk Utility.

See "Repair disk permissions by running Disk Utility (Mac OS X)" (TechNote kb404928) for details.

Start the system in Safe Boot mode.

See "Start the system in Safe Boot mode (Mac OS X)" (TechNote kb404936) for details.

Defragment the hard disk and check for errors.

See "Defragment the hard disk and check for errors (Mac OS X)" (TechNote kb404929) for details.

Use the Activity Monitor to identify and quit processes that may be using large amounts of system resources.

See "Use the Activity Monitor to identify and quit processes that may be using large amounts of system resources (Mac OS X)" (TechNote kb404933) for details.

Troubleshoot fonts.

See "Troubleshoot fonts (Mac OS X)" (TechNote kb405153) for details.

Use Adobe CS5 Cleaner Tool to uninstall the Adobe Creative Suite 4

If you still experience issues uninstalling the Adobe Creative Suite 4 you may need to use the Adobe CS5 Cleaner Tool. The Adobe CS5 Cleaner Tool helps resolve installation problems for Adobe Creative Suite 5, Adobe Creative Suite 4, and Adobe Creative Suite 3 software. The tool can clean up install records for pre-release installations of Creative Suite products. The Adobe CS5 Cleaner Tool does not interfere with existing installations of previous versions of Adobe Creative Suite products.

For additional information on removing the Adobe Creative Suite 4 or Point Products manually, see Resolve installation problems with CS5 Cleaner Tool (cpsid_82947).

Contact Adobe Technical Support

To contact Adobe Customer Service in your region for assistance, visit the Adobe website at /www.adobe.com/, select your region from the menu at the top of the page, and then click Contact Us.

Additional Information

Troubleshoot uninstallation problems with Adobe Creative Suite 4 (Windows Vista) (TechNote kb403952)



Troubleshoot uninstallation problems with Adobe Creative Suite 4 (Windows XP) (TechNote kb403951)

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