Phone and chat support is not available for free or discontinued software or services. Learn what other support resources might be available.

Where to find help for free or discontinued apps

Using a free or discontinued Adobe app and have a question? Phone and chat support are not available for these apps but you can often find answers in our communities or through other resources. 

We provide installers for our current apps and the previous major version of each. Installers are not available for unsupported products. See apps available for download.

Product or app
Support status Help available through
Acrobat Reader
Adobe Reader
Free product Adobe Acrobat Reader Community
AIR Managed by a third party HARMAN website
Creative Cloud 2018 and earlier 
No longer supported Download and Install Community 
(Download and install questions)
Creative Suite  No longer supported
Download and Install Community
(Download and install questions)
Fireworks No longer supported Fireworks community
Flash Builder No longer supported Flash Builder Community
Flash Player No longer supported Flash Player Community
Muse No longer supported Muse Community
Portfolio Supported only through the Adobe Portfolio portal Portfolio portal
Shockwave Player Free product

Shockwave Player Community
Spark (Free Version) Free product Spark Support Center

Adobe Communities are public forums supported by our online community and may have limited Adobe involvement. 

Don't see your product listed here?

Support resources may not be available for products that are out of their support periods. See Products and technical support periods.