Open Acrobat and select Menu > Help> Repair installation.
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3. märts 2026
Learn how to diagnose and troubleshoot common crash issues in Adobe Acrobat.
Adobe Acrobat may crash due to various reasons, including invalid plug-ins, corrupted files, or conflicts with system settings.
Quick preliminary checks
Before trying other crash causes and solutions, do these basic steps first:
- Update Acrobat and your operating system to the latest version. For OS updates, refer to the official Windows Update Guide or macOS Update Guide.
- Restart your computer, then relaunch Acrobat.
If Acrobat still crashes, select your OS, identify your crash scenario, and follow the step-by-step solutions to fix it.
If Acrobat crashes or freezes due to corrupted files, missing components, or misconfigurations, repairing the installation can restore normal operation.
Watch how to repair Acrobat
In the confirmation dialog box that opens, select Yes.
Follow the on-screen instructions.
Restart your computer after the repair is complete.
If the app crashes due to damaged files, removing them and reinstalling the app can restore normal behaviour.
Uninstall Adobe Acrobat and the Creative Cloud desktop app using the Adobe Cleaner Tool.
Delete all Adobe folders from:
C:\Program Files\
C:\Program Files\Common Files\
C:\Program Files (x86)\
C:\Program Files (x86)\Common Files\
C:\ProgramData\
C:\Users\<username>\AppData\Roaming\
C:\Users\<username>\AppData\Locallow\
C:\Users\<username>\AppData\Local\
Restart your computer.
Download the Acrobat 64-bit Installer and open it from your notifications or the Downloads folder.
Double-click the downloaded file and select Run.
Follow the on-screen instructions to install Acrobat.
Acrobat may crash if third‑party plug-ins are outdated, incompatible, or malfunctioning. Common offenders include ComposerPlayerControl.dll, Seclore Desktop Client, IntoWords, Pitstop Pro, and ImageRight plug-ins.
Check the Known and fixed issues in Acrobat page for guidance on specific plug-ins.
To fix the issue:
Go to the installation folder: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins
Locate and remove any problematic plug-ins.
Restart Acrobat.
Protected View settings may interfere with Acrobat's startup. To turn off protected view:
Open Acrobat.
Go to Edit > Preferences > Security (Enhanced).
Uncheck Enable Protected View.
Restart Acrobat.
Some antivirus programs can block Acrobat from launching.
- Make sure your antivirus software is up to date.
- If the issue continues, temporarily turn off your antivirus and try launching Acrobat.
- If Acrobat opens, add it as an exception in your antivirus settings.
- Important: Re-enable your antivirus after installation to keep your system secure.
Missing or incorrect runtime files on ARM64-based Windows devices can cause crashes. To fix:
Download the latest Visual C++ Redistributable package for your system.
Install the package and restart your computer.
This issue occurs when the action requires administrator-level permissions that are not assigned to your account.
Right-click the Adobe Acrobat icon and select Run as administrator.
Approve any system prompts or enter your admin credentials if asked.
Acrobat may crash at launch if your license or subscription has expired or is invalid, indicated by sign-in errors, such as:
- “Unable to reach Adobe servers.”
- “Can’t verify subscription status.”
- “Something went wrong.”
If you get such errors, check the Adobe account plans and verify that your license is valid and your subscription is active. Refer to the Activation issues guide for troubleshooting steps.
If a conflicting user profile causes crashes, log in with a different profile to verify, then reset or recreate the affected profile.
Log in with a different Windows user account on the same computer.
Launch Acrobat and see if it works.
Still crashing? Collect diagnostics & contact Support
Gather Windows crash logs and share them with Adobe Customer Care or post details in the Adobe Acrobat Community for guided help.
Report Acrobat crashes to Adobe
If Acrobat or Acrobat Reader crashes and a crash report dialog appears, select Send report to share the details with Adobe.
If Acrobat crashes during sign-in or fails to verify your subscription, try resetting the license files.
Watch how to refresh the license files
To reset license files:
Close Adobe Acrobat.
Press Command + Space and type Keychain Access.
Select Systems from the sidebar.
Right-click entries like Adobe User Info or Adobe App Info from the right pane, then select Delete.
Relaunch Acrobat and sign in using your account credentials.
Corrupted app files can cause Acrobat to crash or stop working. Use the steps below to remove the damaged components and reinstall Acrobat fully.
Uninstall Adobe Acrobat and the Creative Cloud desktop app using the Adobe Cleaner Tool.
Delete all Adobe folders and Adobe preferences from:
/Library/Application Support/
/Library/Preferences/
Restart your computer.
Download the Acrobat Unified Installer file and open it from your notifications or the Downloads folder.
Double-click the downloaded .dmg file to mount the Acrobat installer volume.
Follow the on-screen instructions to install Acrobat.
Protected View settings may interfere with Acrobat's startup. To turn off protected view:
Open Acrobat.
Go to Edit > Preferences > Security (Enhanced).
Uncheck Enable Protected View.
Restart Acrobat.
Some antivirus programs can block Acrobat from launching.
- Make sure your antivirus software is up to date.
- If the issue continues, temporarily turn off your antivirus and try launching Acrobat.
- If Acrobat opens, add it as an exception in your antivirus settings.
- Important: Re-enable your antivirus after installation to keep your system secure.
Acrobat may crash at launch if your license or subscription has expired or is invalid, indicated by sign-in errors, such as:
- “Unable to reach Adobe servers.”
- “Can’t verify subscription status.”
- “Something went wrong.”
If you get such errors, check the Adobe account plans and verify that your license is valid and your subscription is active. Refer to the Activation issues guide for troubleshooting steps.
Still crashing? Collect diagnostics & contact Support
If Acrobat continues to crash, you can collect diagnostic logs, crash logs, and Spindump files to help Adobe Support understand what’s going wrong.
Collect diagnostic logs
Open Acrobat and select Help > Troubleshoot Acrobat.
If Acrobat crashes on launch, download and run the Acrobat Diagnostics tool.
Select Yes to launch the Acrobat Diagnostics tool.
Select Start Diagnostics.
Do the task that led to the crash and then select Stop Diagnostics.
Enter the required information and select Share logs.
Märkus.
If you don’t see the ‘Troubleshoot Acrobat’ option, select Preferences > General and then select Enable troubleshooting from the Messages from/to Adobe.
Collect crash logs
Refer to the steps for collecting crash logs and Spindump files.
Share your logs
Send the diagnostic logs and any crash or Spindump files to Adobe Customer Care or post them in the Adobe Acrobat Community for guided help.
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