Read on to know the system requirements, extensions, and other important information to enable HEVC and HEIF decoding on Windows.

System requirements

Your computer must meet the minimum technical specifications outlined below to work with HEIF or HEVC media files.

Operating system Minimum requirement
Windows Windows 10 version 1809 (x64bit) (build 10.0.17763) or higher. Windows 8.1 is not supported.

Extensions

Install below mentioned extensions from Microsoft Store on your system:

Delete Media Cache

After installation of the extensions, please clear your Media Cache Files by following these steps:

 

  1. Close Elements 2020 (i.e. Premiere Elements 2020, Photoshop Elements 2020, or Elements Organizer 2020).

  2. Clean the Media Cache, by deleting the files present at the location: %appdata%\Adobe\Common\Media Cache Files

  3.  Relaunch the application.

Recommended hardware

Intel Requirement: Kaby Lake or later https://en.wikipedia.org/wiki/Intel_Graphics_Technology
Nvidia Accelerated HEVC decoding is supported on GTX750SE, GTX950, GTX960, GTX980Ti, GTX Titan X, and all 10xx and 20xx cards and newer. https://en.wikipedia.org/wiki/Nvidia_PureVideo (VP7 generation or newer)
AMD Arctic Islands or newer is required since they have Radeon 4xx series. Specifically UVD 6.3 or newer.  https://en.wikipedia.org/wiki/Unified_Video_Decoder#UVD_6

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