Error message for default display drivers

When Adobe Premiere Elements detects default display drivers, it returns the following error message:

"We have detected generic Microsoft’s display driver on this machine. To get a better and faster playback performance, please update your display driver."

Display driver error

Solution

Download and install the correct display driver for your card from the manufacturer’s website. For example, if you have an Nvidia video card, download the display driver for your card from the Nvidia website.  

Additional information

This message appears when the video adapters on your computer use the default (generic) display drivers supplied by Windows (Vista and later). The default drivers are good enough for display. However, for Adobe Premiere Elements to use the full functionality of your video adapter for editing, install the manufacturer supplied driver for the card.

You can face issues with video playback if you do not have the correct display driver for the video adapter on your computer.

For more information on video adapters and display drivers, see http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-monitor-and-video-card-problems

Note: This error message is displayed after every fifth launch of Adobe Premiere Elements.

Error message for incompatible display drivers

When Adobe Premiere Elements detects an incompatible display driver, it returns the following error message: 

"We have detected an incompatible display driver. Premiere Elements will run in safe mode. To get a better and faster playback performance, update your display driver."

Incompatible driver error

Solution

Update the display driver from the card manufacturer’s website.
If updating to the latest driver doesn’t solve your problem, try updating to a previous version of the driver.

  • Delete the BadDrivers.txt file from your computer. Use the information below to locate the file.
  • Win7: <OS Drive>\ProgramData\Adobe\PremiereElements\<version number>\
  • Win XP: <OS Drive>\Documents and Settings\All Users\Application Data\Adobe\Premiere Elements\<version number>\

Additional information

The error message is displayed when the current display driver for your video adapter is not compatible with Adobe Premiere Elements. If you choose to ignore the message, Adobe Premiere Elements opens. However, you can have problems with video playback.

This error message is displayed every time you launch Adobe Premiere Elements. 

Identify the video adapter on your computer 

Windows XP

  1. On your desktop, right-click My Computer, and select Properties.
  2. Select the Hardware tab.
  3. Click Device Manager.
  4. Expand Display Adapters. The list of graphic cards on your computer is displayed.

In the following image, the video adapter is ATI Radeon HD 3450

 
Locating display adapter Windows XP

Windows Vista and Windows 7

  1.  Select Start > Computer.
  2.  Right-click Computer, and select Manage.
  3.  In the Computer Management dialog, select Device Manager.
  4.  Expand Display Adapters for the list of video adapters on your computer.

In the following image, the video adapter is Intel® Q 35 Express Chipset Family

Display adapter for Win 7

Dual display adapter issue 

Adobe Premiere Elements is currently being tested with dual graphics adapter systems. This configuration is not currently supported.

Ask the Community

If the suggested solutions did not solve your problem, report your issue on Adobe Forums for Adobe Premiere Elements.  Remember to mention details of your graphic card and display driver when reporting the issue.

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