Gray screen or unresponsive application
Last updated on Apr 27, 2021 07:27:25 AM GMT
Adobe Premiere Elements is unresponsive or displays a gray screen when you start a project
Solution: Disable real-time scanning functionality of any anti-virus software installed on the system.
A known conflict has been identified with the McAfee Products, which causes this issue.
For instructions on disabling this functionality for McAfee specifically, see