Issue

When you launch Photoshop Elements Editor on a Mac machine, you receive the following error message:

Could not complete your request because the scratch disks are full

Reason

There is not enough space available on your scratch or startup disk to launch Photoshop Elements Editor.

Solution 1: Create 5 GB of free disk space

Remove some files from your disk to have at least 5 GB of disk space available on the scratch or startup disk.

Solution 2: Reset the Preferences file

  1. Access the default Preferences file located at:

    /Users/[user name]/Library/Preferences/Adobe Photoshop Elements 17 Settings

  2. Rename the Preferences file by suffixing _old to the filename. The renamed Preferences file will be:

    /Users/[user name]/Library/Preferences/Adobe Photoshop Elements 17 Settings_old

  3. (Optional) Delete some files from the disk to have at least 5 GB of free disk space.  

  4. Restart Photoshop Elements.  

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