Adobe Acrobat Sign provides a mechanism for recipients and users to report abusive agreements to the Adobe security and privacy team for review.
Abuse in this context is used to identify any agreement that is:
All agreement related emails contain the link, and the link may not be suppressed:
The Report Abuse links in emails are not subject to the normal document link expiration setting.
Report Abuse links are always active in the email templates.
Recipients of an agreement can find the option to Report Abuse in the Options menu.
This option may not be suppressed.
Acrobat Sign users have access to the Report Abuse link for any agreement sent to them that appears on their Manage page.
The current status of the agreement does not matter. In progress, canceled, and completed agreements can all be reported.
After selecting a Report Abuse link, the user is presented with a brief form to collect information regarding the nature of the abuse being reported.
All fields on the form are required.
After reporting the agreement, the user is delivered a success notification.
If reporting from within Acrobat Sign, the notification is a green pop-up at the top of the screen.
Recipients reporting from email or the Options menu on the e-sign page are delivered to a "You're all set" landing page:
Reported abuse typically does not involve any further communication, and reporters should not expect to receive updates regarding their report.
Adobe will address all reports per internal policy.