Log in as a privacy administrator for your account.
Last updated on
Aug 14, 2025
Delete a user's agreements
GDPR asserts that users (signers typically) have the right to have all records containing their personal information deleted from systems that no longer have a business need to retain it.
Within the context of Acrobat Sign, this means that the user must contact the company they have signed documents with to evaluate the documents in the system and delete them if appropriate.
A privacy admin must be nominated from the Account admins in the account, granting them the authority to view all agreements and delete them as needed.
The process to comply with GDPR is straightforward, and the decision to delete or retain the agreements rests solely with the privacy admin for the account.
To review and delete a users content:
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Navigate to the Privacy tab in the admin menu.
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Type the email address of the requesting party into the top field and press Enter.
All agreements that have been created by the user (as identified by the email) are returned.
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Select each record, and then select the Download Agreement link at the top of the agreement list.
- Open the downloaded PDF, and review the content to assess if the contract is still in effect or if you have some other valid reason to retain the agreement.
- If there is no reason to retain the document, select the Delete (garbage can) icon on the far right of the agreement record.
- Deleting the agreement is absolute and irreversible.
NoteGDPR does not require that you delete agreements that are still legally in effect.
Acrobat Standard and Acrobat Pro accounts have additional text informing them of a recovery method only available through the Acrobat interface:
Adobe Acrobat Sign uses a holding period that will delay the permanent deletion of an agreement from your account. In most cases, this period is 14 days but your administrator may have shortened it. Deleted agreements will be available to view on manage page during the 14 day holding period. The agreement can be restored to an undeleted state during the holding period by choosing "Restore". That action will make the agreement available to the service and users again. When the holding period completes, the agreement will be permanently removed and no longer recoverable.
To restore a deleted agreement or template:
Navigate to the Documents page.
From the list of filters on the left, select Deleted.
Select the agreement or template that you want to restore.
Under Actions in the right pane, select Restore.
The agreement is restored to the list of agreements, and a success message appears.
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A challenge is issued to verify that you really want to delete the agreement.
- Select Delete Agreement if you are very sure you want to delete the agreement.
A Success message displays, indicating that the deletion is in process.
- It's too late now.... select OK.
NoteAll /agreements endpoints that have an agreement id path in v6 REST API now return a 404 AGREEMENT_DESTROYED error code if the agreement has been deleted via GDPR tools.
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