Sign in to SAP SuccessFactors.
Last updated on
Aug 24, 2026
Use Adobe Acrobat Sign for SAP SuccessFactors Recruiting to send offer letters for signature, track candidate responses, and monitor offer status in SAP SuccessFactors.
SAP SuccessFactors environments are highly customizable, so recruiting processes can vary. This article follows one example of creating a job requisition, processing an application, and sending employment documents for signature.
The workflow includes several main stages:
- Create and post a job requisition — Recruiter/admin
- Apply for the position — Candidate
- Review the candidate application — Recruiter
- Create and send the offer letter — Recruiter
- Track the candidate response — Recruiter/admin
- Track offer-letter status — Admin/configuration
- Track the current actor — Admin/configuration
Your organization’s SAP SuccessFactors configuration determines the recruiting workflow. The signature workflow is handled through Adobe Acrobat Sign.
Create and process a job requisition
Open Recruiting.
Select Create New to create a job requisition.
Select how you want to create the requisition:
- Copy an existing job requisition.
- Browse Families & Roles.
- Create a requisition from a blank template.
Enter the job title and select Next.
Complete the Job Requisition form and select Send to Next Step.
Review the requisition and select Send to Next Step.
Select Job Posting.
Configure the appropriate posting types and select Post Job for each one.
- ntranet postings list jobs on the internal career site
- Corporate postings list jobs on the external career site
- Agency postings list jobs on the configured agency boards as defined in the agency list
Once the job has been posted, you can review the posting by select the link icon to the right of the posting type.
Apply for the position
After the job is posted, candidates can find and apply for the position through the configured career portal. This example uses the Corporate external career portal.
Open the career portal and select Search Jobs.
Find the job you want to apply for.
From Select Action, select Apply.
Sign in to an existing account or create a new account.
Complete the required fields in the Candidate Profile, and then select Next.
Review the application and select Apply to submit it.
- A confirmation is delivered to the candidate
Review a candidate application
Go to Home > Recruiting and open the job requisition by selecting the job title.
Select Candidates.
When the recruiting and interview process is complete, select the candidate.
Select Action > Move Candidate.
Select Offer, and then apply the update.
Send an offer letter
Open the candidate details.
Select Take Action > Offer > Offer Letter.
Select the appropriate country, language, and offer-letter template, and then select Next.
Save the offer letter.
On the formatted offer letter, select Send using Adobe Acrobat Sign.
On the Recipients details page that opens:
- Verify the pre-populated first recipient record and the attached offer letter.
- Fill in the details required by your internal policy, such as counter-signers, reminders, PDF security, and more.
- Optionally, incorporate the CC workflow or Approver workflow to automatically include the recipient's email address and role on the Sign Send (Compose) page. If the hiring manager is added to the CC workflow, they will be notified when the offer letter is released to the candidate.
Note: To enable this feature, refer to Step 5 in the Deploy Acrobat Sign for the SuccessFactors application section in Acrobat Sign for SuccessFactors: Cloud Foundry installation Guide.
Note
You can enable recruiters to send agreements directly. To allow individual users, such as recruiters, to send agreements:
- Assign OData API permission for /UserAccount
- Ensure the user's UserId and UserName are the same
- Add the user to the same Acrobat Sign Group as the admin
Refer to Step 6 in the Deploy Acrobat Sign for SuccessFactors application help for setup instructions.
Select Send.
Administrators can also configure recruiters to send agreements directly. The recruiter must have the required SAP SuccessFactors OData API permissions and be associated with the appropriate Adobe Acrobat Sign group.
Track the candidate response
After receiving the offer letter, the candidate can:
- Accept and sign the offer. The Job Application status changes to Offer Accepted, and the signed offer letter is attached to the candidate record.
- Decline the offer. The Job Application status changes to Declined Offer.
The standard status behavior can be configured during deployment.
Note
To enable this feature or to change the status label, refer to Step 5 in the 'Deploy Acrobat Sign for the SuccessFactors application' section in Acrobat Sign for SuccessFactors: Cloud Foundry installation Guide.
Track offer-letter status in a custom field
Administrators and recruiters can optionally use a Job Application custom field instead of relying exclusively on the standard status field. This allows organizations to use SAP SuccessFactors business rules to update their standard status according to their recruiting process.
When CUSTOM_FIELD_NAME_FOR_OFFER_STATUS is configured, the integration updates the selected custom field as the offer progresses:
| Offer state | Custom-field value |
|---|---|
| Waiting for approval | Offer Awaiting Approval |
| Sent to the candidate | Offer Extended |
| Signed and accepted | Offer Accepted |
| Declined | Offer Declined |
| Expired | Offer Expired |
Note
The custom field updates only when CUSTOM_FIELD_NAME_FOR_OFFER_STATUS is configured.
Track the person (Actor) whose action is pending
Administrators can optionally configure a Job Application custom field to identify the person whose action is currently required.
Set CUSTOM_FIELD_NAME_FOR_ACTOR to the name of the Job Application custom field you want to use. The integration then:
- Records the next signer’s email address when a signature is required.
- Records the pending approver’s email address while the offer awaits approval.
- Clears the field when the agreement is signed, declined, or expires.
Prerequisite
Create a custom field on the Job Application object to store the actor’s email address, and set CUSTOM_FIELD_NAME_FOR_ACTOR to that field name in SAP BTP.
Note
Actor tracking is optional. If CUSTOM_FIELD_NAME_FOR_ACTOR isn't configured, actor tracking is disabled. If the configured field isn't a valid Job Application property, the actor update is skipped without affecting offer-status updates.
