Uninstall After Effects and existing Cinema 4D components.
This document provides information on the list of known issues in After Effects.
To view the list of issues fixed from this document, see Fixed issues in After Effects.
To view known issues with After Effects in macOS Ventura, see After Effects and macOS Ventura.
Issue: An issue affecting H.264 exports on Windows with After Effects 23.1.
The issue impacts H.264 exports to folders with names that use double-byte characters, such as Chinese, Japanese, Korean, or extended ASCII characters, like accents and umlauts.
Affected users will see this message: "After Effects warning: Failed to write XMP metadata."
Workaround: We'll let you know when a fix is available. But if you're experiencing this issue, use one of these options:
Issue: After Effects 23.0 and 23.1 unexpectedly quit on Windows devices when you use the backspace keys to delete typed Chinese or other languages utilizing IME in a Text layer and try entering new characters.
Workaround: Complete text editing that includes Chinese or other IME-generated characters before bringing them into After Effects, or you can use After Effects 22.x.
You may get one of the following errors:
Workaround: If you get any of these errors, do the following:
Issue: You are unable to select from the Use options from the Video Rendering and Effects dropdown because it is greyed out. Or, if you open any project that uses OpenCL or CUDA, you get an error message - "Mercury Playback Engine is not available."
Workaround: When OpenCL™ and OpenGL® Compatibility Pack is installed, it adds another implementation of OpenCL to the machine, along with one by Microsoft, and NVIDIA is by default chosen as an OpenCL device.
If OpenCL™ and OpenGL® Compatibility Pack is installed, we recommend you remove the compatibility pack. Go to Settings > Apps > Apps & features > OpenCL™ and OpenGL® Compatibility Pack > Uninstall.
The compatibility pack is a backup implementation designed for ARM devices, thus, should not impact other installed applications.
Issue: BorisFX Mocha cannot apply tracking data to layers with Separated Dimensions.
Workaround: Disable Separated Dimensions on the Position property of the target layer before applying tracking data from BorisFX Mocha.
Workaround: Use Reset ... to Saved Layout before each quit to ensure the saved state retains.
Workaround: In the Output preferences dialog (Preferences > Output):
Workaround: No known workaround yet.
Workaround: Try any of the following to make the render work:
Workaround: Click the After Effects icon in the Dock for the menus to work.
Workaround: Use the following steps to resolve the issue:
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4. Restart After Effects and Cinema 4D to work.
Workaround: Set Enable Multi-Frame Rendering to off.
Workaround: Try any of the following workarounds:
a. Remove the AE Juice plug-in Install the newer version of the AE Juice plugin. Some of the plug-ins (not all) are stored in HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore. Move all the files and folders to the desktop (except dummy.txt).
b. Install the newer version of the plug-in to work with After Effects 22.0 using the following links:
Windows: https://aejuice.com/pack_manager/AEJuice_Pack_Manager.zip
macOS: https://aejuice.com/pack_manager/AEJuice_Pack_Manager_mac.zip
Workaround: Export the composition from the After Effects Render Queue using the new High Quality or High Quality with Alpha output module presets and import the resulting footage file into Media Encoder or Premiere Pro.
Workaround: Live Link is not currently enabled with After Effects 2022. We hope to restore this functionality in a future update.
Workaround: Open the precomp’s timeline and note the Frame Render Time to get a more accurate measurement.
Workaround: No known workaround yet.
Resolution: For more information and a resolution to this issue, see Preview glitch or crash after resizing Preview panels.
Workaround: No known workaround yet.
Workaround: In the Project panel, select the JPG file, select File > Replace Footage > File and replace the JPG with itself. This changes the Type of the file in the Project panel from "JPEG" to "ImporterJPEG", which points to a possible failure to update from the legacy JPEG importer.
Workaround: Re-enable 3D for the layer, change the view, then disable 3D.
Workaround: No known workaround yet.
Workaround: Use the following steps to troubleshoot the issue:
Upon re-opening After Effects, all scripts will open with legacy mode disabled and avoid the crash.
Workaround: Downgrade to After Effects version 17.5.
Issue: Use Display Color Management is not enabled by default when setting Project Working Space.
Workaround: When you set up your Color Managed project, select Use Display Color Management to enable it. This sets the state for this project, which remains persistent. But you need to do this for every Color Managed project you create.
Also, holding the Option/Alt key while dragging the current-time indicator in the Timeline panel does not prevent the Composition panel from updating while you drag, regardless of whether a 3D layer is in the composition.
Workaround: Disable the Activate option - Left/Middle/Right Mouse Click For Camera Navigation option in Preferences > 3D.
Workaround: If you are facing this issue, rollback to Camera Raw version 12.x, see Camera Raw 12.x installer. To learn more on Camera Raw OS compatibility, see System Requirements. For more information, see this community post.
(Mac) aerender renders files without the "ae_render_only_node.txt" in place but ends up leaving an aerendercore process running.
Workaround: It works properly when "ae_render_only_node.txt" is used.
Issue: After Effects v17.1.4 crashes at random.
Workaround: Roll back to the previous version 17.1.3 of After Effects using the steps in this article. We are actively working to resolve this issue.
Issue: Removing an audio device while it is in use prevents preview playback.
Workaround: Upgrade to the NVIDIA studio driver v451.77.
Workaround: Roll back to the older Intel drivers.
Workaround: Switch to the Legacy ExtendScript expression engine to view the correct value.
Workaround: Try closing and opening the project, or closing and relaunching After Effects.
Workaround: No known workaround yet.
Workaround: Disabling either Linearize Working Space or Hardware Accelerate Composition, Layer, and Footage Panels stops the color fringing from appearing.
Workaround: Close the Scopes panel after stopping the preview.
Workaround: Upgrade to the latest version of macOS Catalina (version 10.15).
Workaround: Uninstall Supercomp if it is not required for the project being opened. If it is required for the project, continue to use After Effects 17.0.5.
Red Giant will be releasing an update to Supercomp in late April 2020 that will resolve this issue.
Issue: MP4 (H.264) files fail to import in After Effects version 17.0.5.
Workaround:
For more infromation, see this community post.
Workaround: Open the .aep project using File > Open Project after starting After Effects, or double-click the .aep project file once After Effects is open. It is safe to delete these three subfolders once After Effects is closed.
Workaround: Close the Scopes panel after stopping the preview.
Workaround: Continue to enter the name to restore the filename being entered.
Workaround: No workaround yet.
Workaround: Upgrade Premiere Pro to 14.0.1. Premiere Pro 14.0.1 requires After Effects 17.0.2 (and vice versa) for motion graphic template rendering.
Workaround: Close the Scopes panel after stopping the preview.
Workaround: Please reinstall After Effects if this occurs.
Workaround: Continue to enter the name to restore the filename being entered.
Workaround: Close the scopes panel after stopping the preview.
Issue: The Edit Original command does not launch the external application such as Photoshop, and Illustrator on macOS if the file path contains non-ASCII characters such as Japanese, Chinese, and Korean characters. Also, the Create Reference Frame button in the Content-Aware Fill panel does not automatically launch Photoshop.
Workaround: Use any of the following workarounds:
Issue: On both Mac and Win, while generating a fill layer, CPU usage can exceed 100 percent.
Workaround: There is no known workaround for this issue.
Issue: When you have a team project open and you click the Generate Fill layer or Create Reference frame buttons, After Effects gives no results.
Workaround: Convert the team project to a local project, select Edit > Team Project > Convert Team Project to Project.
Issue: On Windows, the kerning and letter spacing visibly changes when the expression field is activated. When you open the Preferences > Scripting & Expressions, and set expression editor width to 2, and confirm Settings with OK ,the text kerning from the inactive state to the active state is very different and causes extra jump in the text placement. Also, the tab spacing in the inactive state appears to be between 6 and 8 spaces regardless of the Tab Width settings in the preferences.
Workaround: Set tab width between 6 and 8 to minimize jumping.
Issue: After Effects crashes when you use Rotobrush on an M1-based Apple computer running on macOS 11.
Workaround: Upgrade to macOS 12 to fix this issue.
If you run into any other issues, or you want to post, discuss, and be part of our knowledgeable community, visit the After Effects forums. To report suspected bugs or suggest modifications to existing features in an Adobe product, use the Feature request/bug report form.
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