Grey Brown preview in Artistic Effect

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If Artistic Effect is not working or showing a greyed-out/brown preview, try the listed options.

  1. Restart the application.

  2. If the feature is still not working, close your application. Click on Device Manager > Display adapters and update all adapters using the “Update driver” option from the right click menu.

  3. Restart your system and relaunch the application to see if the issue is resolved.

If the issue remains unresolved, follow the steps below:

Premiere Elements:

  1. Launch Premiere Elements.

  2. Click on Edit > Preferences > General. 

  3. Uncheck “Use Hardware Acceleration for rendering, playback and export”.

  4. Click on "Ok".

  5. Restart Premiere Elements and re-try Artistic Effects

Note:

Unchecking “Use Hardware Acceleration for rendering, playback and export” may slow down your application performance. Once you've completed Artistic workflow, re-check the above checkbox for better performance.

Photoshop Elements:

  1. Launch Photoshop Elements Editor.

  2. Click on Edit > Preferences > Performance.

  3. Uncheck the "Use Graphic Processor for improved performance" checkbox under Graphics Processor Settings.

  4. Click "Ok" and relaunch the application.

Note:

You may re-check the "Use Graphic Processor for improved performance" checkbox while not using the Artistic Effects feature.   

If the above steps don't work, reach out to customer support for further help.

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