Cloud documents | Common questions

What are cloud documents?

Cloud documents are documents created from certain Creative Cloud apps, such as Adobe Photoshop, Adobe Illustrator, Adobe XD, Adobe Fresco, Adobe Aero, and Adobe InDesign. These documents are native to the cloud and have unique advantages, which help you access them seamlessly from apps that support them. With cloud documents, your work is always updated, across every device, wherever you are.

For an introduction to cloud documents, see What are cloud documents.

Can I use cloud documents offline?

Yes, you can use your cloud documents offline. You must open a cloud document before you can use it offline. Learn how to set up cloud documents to use offline.

All cloud documents are available from the Home screen of your Creative Cloud app, even when you are offline. Once you are back online, your cloud documents are synced and the most recent version is available on all your devices and the Creative Cloud website.

Can I save cloud documents to Creative Cloud Libraries?

You can't save cloud documents to Creative Cloud Libraries. Cloud documents are a native file type and are accessible online or offline directly from within your app or through the Creative Cloud website. For more information, See Difference between cloud documents and other Creative Cloud files.

Can I share and collaborate on a cloud document?

You can collaborate with your teammates by inviting them to edit cloud documents directly from Photoshop, Illustrator, Adobe XD, Adobe Fresco, Adobe InDesign, or the Creative Cloud website. 

For Photoshop, Illustrator, Adobe Aero, Adobe Fresco, and Adobe InDesign you can also generate a link to your cloud document and share it with other stakeholders. You can share the files from the Creative Cloud website and the Creative Cloud desktop app. (Select the file and then select Share or Get link.)

What types of operations can I perform in Creative Cloud files?

You can perform multiple file operations on Creative Cloud files such as preview, rename, delete, restore (from deleted items), download, open in the web, etc.

What file operations does Creative Cloud support for Illustrator?

You can perform multiple file operations. On Illustrator files in Creative Cloud, such as preview, select, share, download, rename, and more. Now, you can also open Illustrator on its web app by selecting the Open in web option when you right-click the Illustrator file in Creative Cloud.

What file operations does Creative Cloud support for Express?

You can perform multiple file operations on Express files, such as preview, share, duplicate, move, schedule, delete, open in web, etc.

What is the difference between cloud documents and other Creative Cloud files?

See Difference between cloud documents and other Creative Cloud files.

How do I keep my cloud files organized?

You can organize all your assets stored in the cloud using the Creative Cloud website or through the Creative Cloud desktop app. Find options to manage your files in the Files tab:

Uploading files in Creative Cloud

Which types of files can I upload to Creative Cloud?

Creative Cloud users can upload PSDC, AIC, and XD file types to Cloud Documents.

Document Cloud users can upload additional file formats to Creative Cloud, as mentioned in the list below.

Saving documents and storage

Where are my cloud documents stored?

Your cloud documents are stored in Creative Cloud. You can easily access them from your app, on the web, or from the Creative Cloud desktop app.

• From the app: On the Home screen, select either Your Files or Files > Your files.
  
• On the web: Go to https://assets.adobe.com/cloud-documents.
  
• From the Creative Cloud desktop app: Go to the Files tab and select Your files in the left sidebar.
  

Is there a way to access Synced files and Mobile creations separately on the web? If so, how can I access them?

From the Assets Web home page, navigate to the Launch More menu on the lower-left and select either the Synced files or Mobile creations links for the separate views on landing pages. 

Select the Go to Files link on the lower-left menu bar if you want to return to the cloud documents view.

Open on web redirect to Photoshop web from Files Tab

You can now access your Photoshop files directly from your files tab in Creative Cloud Desktop using Open in web option.

How does autosave work in cloud documents?

With cloud documents, you don't have to keep saving your documents; your documents are automatically saved as you work on them. A new version is created each time a document is auto-saved. You can easily find and restore previous versions from the Creative Cloud website.

Can I convert a non-cloud document to a cloud document?

Yes, you can easily save or convert a non-cloud document as a cloud document. See Create or convert files to cloud documents.

Is there a limit to the number of cloud documents I can save?

No, you are only limited by the amount of Creative Cloud storage you have.

Do cloud documents shared with me count toward my Creative Cloud storage quota?

Cloud documents shared with you don't count toward your storage quota. Only your saved cloud documents are included in your storage quota. 

Known issues and limitations