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Solve Photoshop cloud document errors

  1. Photoshop User Guide
  2. Introduction to Photoshop
    1. Dream it. Make it.
    2. What's new in Photoshop
    3. Edit your first photo
    4. Create documents
    5. Photoshop | Common Questions
    6. Photoshop system requirements
    7. Get to know Photoshop
  3. Photoshop and other Adobe products and services
    1. Work with Illustrator artwork in Photoshop
    2. Work with Photoshop files in InDesign
    3. Substance 3D Materials for Photoshop
    4. Use the Capture in-app extension in Photoshop
  4. Photoshop on the iPad (not available in mainland China)
    1. Photoshop on the iPad | Common questions
    2. Get to know the workspace
    3. System requirements | Photoshop on the iPad
    4. Create, open, and export documents
    5. Add photos
    6. Work with layers
    7. Draw and paint with brushes
    8. Make selections and add masks
    9. Retouch your composites
    10. Work with adjustment layers
    11. Adjust the tonality of your composite with Curves
    12. Apply transform operations
    13. Crop and rotate your composites
    14. Rotate, pan, zoom, and reset the canvas
    15. Work with Type layers
    16. Work with Photoshop and Lightroom
    17. Get missing fonts in Photoshop on the iPad
    18. Japanese Text in Photoshop on the iPad
    19. Manage app settings
    20. Touch shortcuts and gestures
    21. Keyboard shortcuts
    22. Edit your image size
    23. Livestream as you create in Photoshop on the iPad
    24. Correct imperfections with the Healing Brush
    25. Create brushes in Capture and use them in Photoshop on the iPad
    26. Work with Camera Raw files
    27. Create and work with Smart Objects
    28. Adjust exposure in your images with Dodge and Burn
    29. Auto adjustment commands in Photoshop on the iPad
    30. Smudge areas in your images with Photoshop on the iPad
    31. Saturate or desaturate your images using Sponge tool
    32. Content aware fill for iPad
  5. Photoshop on the web (not available in mainland China)
    1. Common questions
    2. System requirements
    3. Keyboard shortcuts
    4. Supported file types
    5. Introduction to the workspace
    6. Open and work with cloud documents
    7. Generative AI features
    8. Basic concepts of editing
    9. Quick Actions
    10. Work with layers
    11. Retouch images and remove imperfections
    12. Make quick selections
    13. Image improvements with Adjustment Layers
    14. Move, transform, and crop images
    15. Draw and paint
    16. Work with Type layers
    17. Work with anyone on the web
    18. Manage app settings
    19. Generate Image
    20. Generate Background
    21. Reference Image
  6. Photoshop (beta) (not available in mainland China)
    1. Get started with Creative Cloud Beta apps
    2. Photoshop (beta) on the desktop
    3. Generate image with descriptive text prompts
    4. Generate background with descriptive text prompts
  7. Generative AI (not available in mainland China) 
    1. Common questions on generative AI in Photoshop
    2. Generative Fill in Photoshop on the desktop
    3. Generative Expand in Photoshop on the desktop
    4. Generative Fill in Photoshop on the iPad
    5. Generative Expand in Photoshop on the iPad
    6. Generative AI features in Photoshop on the web
  8. Content authenticity (not available in mainland China)
    1. Content credentials in Photoshop
    2. Identity and provenance for NFTs
    3. Connect accounts for creative attribution
  9. Cloud documents (not available in mainland China)
    1. Photoshop cloud documents | Common questions
    2. Photoshop cloud documents | Workflow questions
    3. Manage and work with cloud documents in Photoshop
    4. Upgrade cloud storage for Photoshop
    5. Unable to create or save a cloud document
    6. Solve Photoshop cloud document errors
    7. Collect cloud document sync logs
    8. Invite others to edit your cloud documents
    9. Share files and comment in-app
  10. Workspace
    1. Workspace basics
    2. Preferences
    3. Learn faster with the Photoshop Discover Panel
    4. Create documents
    5. Place files
    6. Default keyboard shortcuts
    7. Customize keyboard shortcuts
    8. Tool galleries
    9. Performance preferences
    10. Use tools
    11. Presets
    12. Grid and guides
    13. Touch gestures
    14. Use the Touch Bar with Photoshop
    15. Touch capabilities and customizable workspaces
    16. Technology previews
    17. Metadata and notes
    18. Touch capabilities and customizable workspaces
    19. Place Photoshop images in other applications
    20. Rulers
    21. Show or hide non-printing Extras
    22. Specify columns for an image
    23. Undo and history
    24. Panels and menus
    25. Position elements with snapping
    26. Position with the Ruler tool
  11. Web, screen, and app design
    1. Photoshop for design
    2. Artboards
    3. Device Preview
    4. Copy CSS from layers
    5. Slice web pages
    6. HTML options for slices
    7. Modify slice layout
    8. Work with web graphics
    9. Create web photo galleries
  12. Image and color basics
    1. How to resize images
    2. Work with raster and vector images
    3. Image size and resolution
    4. Acquire images from cameras and scanners
    5. Create, open, and import images
    6. View images
    7. Invalid JPEG Marker error | Opening images
    8. Viewing multiple images
    9. Customize color pickers and swatches
    10. High dynamic range images
    11. Match colors in your image
    12. Convert between color modes
    13. Color modes
    14. Erase parts of an image
    15. Blending modes
    16. Choose colors
    17. Customize indexed color tables
    18. Image information
    19. Distort filters are unavailable
    20. About color
    21. Color and monochrome adjustments using channels
    22. Choose colors in the Color and Swatches panels
    23. Sample
    24. Color mode or Image mode
    25. Color cast
    26. Add a conditional mode change to an action
    27. Add swatches from HTML CSS and SVG
    28. Bit depth and preferences
  13. Layers
    1. Layer basics
    2. Nondestructive editing
    3. Create and manage layers and groups
    4. Select, group, and link layers
    5. Place images into frames
    6. Layer opacity and blending
    7. Mask layers
    8. Apply Smart Filters
    9. Layer comps
    10. Move, stack, and lock layers
    11. Mask layers with vector masks
    12. Manage layers and groups
    13. Layer effects and styles
    14. Edit layer masks
    15. Extract assets
    16. Reveal layers with clipping masks
    17. Generate image assets from layers
    18. Work with Smart Objects
    19. Blending modes
    20. Combine multiple images into a group portrait
    21. Combine images with Auto-Blend Layers
    22. Align and distribute layers
    23. Copy CSS from layers
    24. Load selections from a layer or layer mask's boundaries
    25. Knockout to reveal content from other layers
  14. Selections
    1. Get started with selections
    2. Make selections in your composite
    3. Select and Mask workspace
    4. Select with the marquee tools
    5. Select with the lasso tools
    6. Adjust pixel selections
    7. Move, copy, and delete selected pixels
    8. Create a temporary quick mask
    9. Select a color range in an image
    10. Convert between paths and selection borders
    11. Channel basics
    12. Save selections and alpha channel masks
    13. Select the image areas in focus
    14. Duplicate, split, and merge channels
    15. Channel calculations
  15. Image adjustments
    1. Replace object colors
    2. Perspective warp
    3. Reduce camera shake blurring
    4. Healing brush examples
    5. Export color lookup tables
    6. Adjust image sharpness and blur
    7. Understand color adjustments
    8. Apply a Brightness/Contrast adjustment
    9. Adjust shadow and highlight detail
    10. Levels adjustment
    11. Adjust hue and saturation
    12. Adjust vibrance
    13. Adjust color saturation in image areas
    14. Make quick tonal adjustments
    15. Apply special color effects to images
    16. Enhance your image with color balance adjustments
    17. High dynamic range images
    18. View histograms and pixel values
    19. Match colors in your image
    20. Crop and straighten photos
    21. Convert a color image to black and white
    22. Adjustment and fill layers
    23. Curves adjustment
    24. Blending modes
    25. Target images for press
    26. Adjust color and tone with Levels and Curves eyedroppers
    27. Adjust HDR exposure and toning
    28. Dodge or burn image areas
    29. Make selective color adjustments
  16. Adobe Camera Raw
    1. Camera Raw system requirements
    2. What's new in Camera Raw
    3. Introduction to Camera Raw
    4. Create panoramas
    5. Supported lenses
    6. Vignette, grain, and dehaze effects in Camera Raw
    7. Default keyboard shortcuts
    8. Automatic perspective correction in Camera Raw
    9. Radial Filter in Camera Raw
    10. Manage Camera Raw settings
    11. Open, process, and save images in Camera Raw
    12. Repair images with the Enhanced Spot Removal tool in Camera Raw
    13. Rotate, crop, and adjust images
    14. Adjust color rendering in Camera Raw
    15. Process versions in Camera Raw
    16. Make local adjustments in Camera Raw
  17. Image repair and restoration
    1. Remove objects from your photos with Content-Aware Fill
    2. Content-Aware Patch and Move
    3. Retouch and repair photos
    4. Correct image distortion and noise
    5. Basic troubleshooting steps to fix most issues
  18. Image enhancement and transformation
    1. Replace sky in your images
    2. Transform objects
    3. Adjust crop, rotation, and canvas size
    4. How to crop and straighten photos
    5. Create and edit panoramic images
    6. Warp images, shapes, and paths
    7. Vanishing Point
    8. Content-aware scaling
    9. Transform images, shapes, and paths
  19. Drawing and painting
    1. Paint symmetrical patterns
    2. Draw rectangles and modify stroke options
    3. About drawing
    4. Draw and edit shapes
    5. Painting tools
    6. Create and modify brushes
    7. Blending modes
    8. Add color to paths
    9. Edit paths
    10. Paint with the Mixer Brush
    11. Brush presets
    12. Gradients
    13. Gradient interpolation
    14. Fill and stroke selections, layers, and paths
    15. Draw with the Pen tools
    16. Create patterns
    17. Generate a pattern using the Pattern Maker
    18. Manage paths
    19. Manage pattern libraries and presets
    20. Draw or paint with a graphics tablet
    21. Create textured brushes
    22. Add dynamic elements to brushes
    23. Gradient
    24. Paint stylized strokes with the Art History Brush
    25. Paint with a pattern
    26. Sync presets on multiple devices
    27. Migrate presets, actions, and settings
  20. Text
    1. Add and edit the text
    2. Unified Text Engine
    3. Work with OpenType SVG fonts
    4. Format characters
    5. Format paragraphs
    6. How to create type effects
    7. Edit text
    8. Line and character spacing
    9. Arabic and Hebrew type
    10. Fonts
    11. Troubleshoot fonts
    12. Asian type
    13. Create type
  21. Filters and effects
    1. Use the Blur Gallery
    2. Filter basics
    3. Filter effects reference
    4. Add Lighting Effects
    5. Use the Adaptive Wide Angle filter
    6. Use the Oil Paint filter
    7. Use the Liquify filter
    8. Layer effects and styles
    9. Apply specific filters
    10. Smudge image areas
  22. Saving and exporting
    1. Save your files in Photoshop
    2. Export your files in Photoshop
    3. Supported file formats
    4. Save files in graphics formats
    5. Move designs between Photoshop and Illustrator
    6. Save and export video and animations
    7. Save PDF files
    8. Digimarc copyright protection
  23. Color Management
    1. Understanding color management
    2. Keeping colors consistent
    3. Color settings
    4. Duotones
    5. Work with color profiles
    6. Color-managing documents for online viewing
    7. Color-managing documents when printing
    8. Color-managing imported images
    9. Proofing colors
  24. Web, screen, and app design
    1. Photoshop for design
    2. Artboards
    3. Device Preview
    4. Copy CSS from layers
    5. Slice web pages
    6. HTML options for slices
    7. Modify slice layout
    8. Work with web graphics
    9. Create web photo galleries
  25. Video and animation
    1. Video editing in Photoshop
    2. Edit video and animation layers
    3. Video and animation overview
    4. Preview video and animations
    5. Paint frames in video layers
    6. Import video files and image sequences
    7. Create frame animations
    8. Creative Cloud 3D Animation (Preview)
    9. Create timeline animations
    10. Create images for video
  26. Printing
    1. Print 3D objects
    2. Print from Photoshop
    3. Print with color management
    4. Contact Sheets and PDF Presentations
    5. Print photos in a picture package layout
    6. Print spot colors
    7. Print images to a commercial printing press
    8. Improve color prints from Photoshop
    9. Troubleshoot printing problems | Photoshop
  27. Automation
    1. Creating actions
    2. Create data-driven graphics
    3. Scripting
    4. Process a batch of files
    5. Play and manage actions
    6. Add conditional actions
    7. About actions and the Actions panel
    8. Record tools in actions
    9. Add a conditional mode change to an action
    10. Photoshop UI toolkit for plug-ins and scripts
  28. Troubleshooting
    1. Fixed issues 
    2. Known issues
    3. Optimize Photoshop performance
    4. Basic troubleshooting
    5. Troubleshoot crash or freeze
    6. Troubleshoot program errors
    7. Troubleshoot scratch disk full errors
    8. Troubleshoot GPU and graphics driver issues
    9. Find missing tools
    10. Photoshop 3D | Common questions around discontinued features

Find the solution for your cloud document error code

Follow these steps to resolve errors when working with cloud documents.

Download error or file not found

Issue

Workaround

Download Error or File Not Found - Error when you click on a non-cached cloud document to download and open from the "Recent" section of the Home Screen or select a cloud document from the File > Open Recent... menu.

In the home screen, go to Files > Your files or Shared with you tab and click a cloud document to begin download.

or

Go to File > Open... and browse cloud documents.

Network error

Issue

Workaround

networkError - The cloud documents system has detected that your computer is either not connected to a network or the connection is intermittent. Normally this results in cloud documents falling back into offline mode. 

To determine if your computer is operating in the offline mode, go to the Home screen > Files> Your files/ Shared with you and observe if either the offline banner or cloud icon with x is displayed on this screen. 

If your computer is displaying the cloud document organizer in online mode and you are getting this error dialog from the application please follow the steps outlined here: Resolve connection errors.

No Internet connection

Issue

Workaround

noInternetConnection - The cloud documents system has detected that your computer is either not connected to a network or the connection is intermittent. Normally this results in cloud documents falling back into offline mode. In this case the application thinks you are trying to operate on a document that is online only.

If you are getting this error dialog from the application please follow the steps outlined here - you are getting this error dialog from the application please follow the steps outlined here: Resolve connection errors

Editing a cloud document while device is offline

Issue

Workaround

operatingOnOnlineOnlyAssetWhileDeviceIsOffline - The cloud documents system has detected that your computer is either not connected to a network or the connection is intermittent. Normally this results in cloud documents falling back into offline mode. In this case the application thinks you are trying to edit a document that is online only.

If you are getting this error dialog from the application please follow the steps outlined here - you are getting this error dialog from the application please follow the steps outlined here: Resolve connection errors

Syncing failed

Issue

Workaround

syncingFailed - The application is attempting to synchronize changes either made locally back to the cloud or changes in the cloud back to the local computer. Due to either a non performing or disconnected internet connection it was not able to sync the changes. 

Please check your internet connection by following the steps outlined here: Resolve connection errors

If you think the internet connection is fine and you still receive this error, please try quitting Photoshop and then stopping your Adobe Content Synchronizer process (Either by using Activity Monitor on macOS or Task Manager on Windows).

Stop coresync process in Activity Monitor

Request timed out

Issue

Workaround

requestTimedOut - The cloud documents system is either not connected to the internet or the connection is intermittent.

  1. Retry the operation that failed. Sometimes the request fails due to a slow internet connection. Retrying again will often succeed.
  2. Please check your internet connection by following the steps outlined here: Resolve connection errors.
  3. If you think the internet connection is fine and you still receive this error, please try quitting Photoshop and then stopping your Adobe Content Synchronizer process (Either by using Activity Monitor on macOS or Task Manager on Windows).

User block listed

Issue

Workaround

userBlockListedPleaseContactSupport – Adobe has suspended your account due to violation of the terms of service. 

Use this link to contact Adobe support community.

Generic retriable error

Issue

Workaround

genericRetriableError - An unknown error has occurred

Please retry and see if it succeeds. If you continue to get this failure, quit and restart Photoshop. If it continues, rebooting your computer may be required. 

Full cloud storage

Issue

Workaround

fullCloudStorage - Your cloud storage is full.

You can free space by permanently deleting documents in several ways. In the Home Screen > Deleted location, select one or multiple documents to delete permanently. Note: Deleting cloud documents directly from Your files or Shared with you locations of the home screen just moves them into your deleted folder. You must permanently delete them (from the deleted area) in order to free up storage space.

Activation level reached

Issue

Workaround

loggedInUserLimitExceeded - Adobe has determined that you have exceeded the maximum sign-ins/activations allowed to Creative Cloud.

To get to an acceptable number of sign-ins/activations please follow the steps outlined here: Creative Cloud "Activation limit reached" or "Sign-in failed" error

Out of bounds

Issue

Workaround

outOfBounds - You’ve exceeded the number of items allowed in a single folder. 

Delete or move items into another folder in order to access them. 

Cannot perform an operation when your assets are not in sync

Issue

Workaround

cannotPerformOpWhenAssetNotInSync - The operation you are trying to perform can not be started when a document is in the middle of syncing changes to or from the cloud. 

Please wait for the sync operation to complete then try it again. Sync operations will vary in time based on the size of the document and network performance. 

Naming conflict

Issue

Workaround

conflictOfSamePathOrName - Two documents can not have the same name in the same folder.   

In the case of 1 item temporarily having the same name as another, the system will rename one of the documents to a unique name.

Once the rename is complete the cloud documents system will refresh to show the unique name and you can try your operation again.

This situation happens only when 1 document is in the cloud and the other is a locally synced document.  

 Adobe

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