Disable your antivirus program temporarily. Refer to your antivirus documentation for more information.
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System requirements and compatibility
- Check your operating system version
- Available versions of Adobe apps for download
- Technical requirements for Creative Cloud apps
- Technical requirements for Creative Cloud desktop app
- Adobe apps compatibility with macOS
- Adobe apps compatibility on Mac computers with Apple silicon
- Install plugins on Mac computers with Apple silicon
- Transfer Adobe apps to Mac computers with Apple silicon
- Adobe apps compatibility with Windows 11
- Adobe apps compatibility with Microsoft Copilot+ PCs
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Download and install Adobe apps
- Download and install Creative Cloud apps
- Download and install Document Cloud apps
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Download Elements apps
- Prepare to download Elements apps
- Download and install Photoshop Elements from Adobe
- Download and install Premiere Elements from Adobe
- Download Adobe Photoshop Elements using direct links
- Download Adobe Premiere Elements using direct links
- Install previous versions of Photoshop Elements
- Install previous versions of Premiere Elements
- Manage your installed apps
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Licensing and activation
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Serial numbers and redemption codes
- Redemption code overview
- Find your redemption code
- Redeem your Adobe code or gift card
- Redeem code with an active subscription
- Redeem your Student and Teacher edition purchase
- Invalid or revoked redemption code
- Find serial number for your Adobe purchases
- Find serial number for retailer or store purchases
- Video: Find serial number for your Adobe apps
- Invalid or revoked serial number
- Creative Cloud apps ask for serial number
- Activate or deactivate your apps
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Serial numbers and redemption codes
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Troubleshoot
- Error codes and messages
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Error codes 1-99
- Error 1 causes installation failure
- Error 2 causes installation failure
- Error 3 causes installation failure
- Error 5 causes installation failure
- Exit code 6 causes installation failure
- Exit code 7 causes installation failure
- Error 8 causes installation failure
- Error 9 causes installation failure
- Error 10 causes installation failure
- Error 11 causes installation failure
- Error 14 causes installation failure
- Error 16 causes app launch failure
- Error 19 causes installation failure
- Error 21 causes installation failure
- Error 22 causes installation failure
- Error 23 causes installation failure
- Error 25 causes installation failure
- Error 41 causes installation failure
- Error 42 causes installation failure
- Error 44 causes installation failure
- Error 46 causes installation failure
- Error 48 causes installation failure
- Error 49 causes installation failure
- Error 50 causes installation failure
- Error 42 and 72 cause installation or update failure
- Error 81 causes installation failure
- Error 82 causes installation failure
- Error 86 causes update failure
- Error 87 causes installation failure
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Error codes 100-149
- Error 100 causes installation failure
- Error 101 causes installation failure
- Error 102 causes installation failure
- Error 103 causes installation failure
- Error 105 causes installation failure
- Error 106 causes installation failure
- Error 107 causes download failure
- Error 108 causes installation failure
- Error 109 causes installation failure
- Error 110 causes installation failure
- Error 113 causes installation failure
- Error 114 causes download failure
- Error 115 causes download failure
- Error 116 causes download failure
- Error 117 causes download failure
- Error 118 causes download failure
- Error 119 causes download failure
- Error 120 causes download failure
- Error 121 causes installation failure
- Error 122 causes installation failure
- Error 124 causes installation failure
- Error 125 causes installation failure
- Error 126 causes download failure
- Error 127 causes installation failure
- Error 128 causes installation failure
- Error 130 causes installation failure
- Error 131 causes installation failure
- Error 132 causes installation failure
- Error 133 causes installation failure
- Error 135 causes installation failure
- Error 136 causes installation failure
- Error 137 causes installation failure
- Error 138 causes installation failure
- Error 139 causes installation failure
- Error 140 causes installation failure
- Error 141 causes installation failure
- Error 142 causes installation failure
- Error 143 causes installation failure
- Error 144 causes installation failure
- Error 145 causes installation failure
- Error 146 causes installation failure
- Error 147 causes installation failure
- Error 149 causes installation or uninstallation failure
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Error codes 150-199
- Error 150 causes installation failure
- Error 151 causes installation failure
- Error 152 causes installation failure
- Error 153 causes installation failure in macOS
- Error 156 causes installation failure
- Error 157 causes installation failure
- Error 160 causes installation failure
- Error 162 causes installation failure
- Error 171 causes installation failure
- Error 176 causes installation failure
- Error 177 causes installation failure
- Error 178 causes installation failure
- Error 179 causes installation failure
- Error 180 causes installation failure
- Error 181 causes installation failure
- Error 182 causes installation failure
- Error 183 causes installation failure
- Error 184 causes installation failure
- Error 188 causes installation failure
- Error 189 causes update failure
- Error 190 causes installation failure
- Error 191 causes installation failure
- Error 192 causes installation failure
- Error 193 causes installation failure
- Error 194 causes installation failure
- Error 195 causes installation failure
- Error 196 causes installation failure
- Error 198 causes update failure
- Error 199 causes launch failure
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Error codes 200-299
- Error 201 causes installation or update failure
- Error 202 causes installation failure
- Error 205 causes download file failure
- Error 206 causes network connection failure
- Error 207 causes installation failure
- Error 208 causes installation failure
- Error 209 causes installation failure
- Error 213 causes installation failure
- Error 240 causes installation and update failure
- Error 241 causes update failure
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Error codes 300+
- Error 301 causes installation failure
- Error 302 causes installation and update failure
- Error 303 causes installation failure
- Error 304 causes installation failure
- Error 305 causes installation and update failure
- Error 306 causes installation and update failure
- Error 307 causes installation failure
- Error 403 causes installation and update failure
- Error 405 causes installation failure
- Error 500 causes installation failure
- Error 501 causes installation failure
- Error 502 causes installation failure
- Error 503 causes installation failure
- Error 504 causes package deployment failure
- Error 505 causes permission failure
- Error 506 causes install policy failure on Windows
- Error 507 causes installation failure
- Error 508 causes app package registry failure
- Error 509 causes installation failure
- Error 510 causes installation failure on Windows
- Error 702 causes installation failure on macOS
- Error 708 causes installation failure
- Error 713 causes installation failure
- Error 717 causes installation failure
- Error 1001 causes update failure
- Error 1002 causes update failure
- Error 1004 cause update failure
- Error 1603 causes installation failure
- Error 1722 causes installation or update failure
- Error 1923 causes installation failure for Acrobat
- Error 1935 causes installation failure for Acrobat
- Error 28000 causes installation failure
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Download failure and interruption
- Unable to install Adobe apps due to connectivity issues
- Installation failed for Creative Cloud desktop app
- Installer is stuck for Adobe apps
- Prepare to run Creative Cloud Cleaner tool
- Run Creative Cloud Cleaner Tool
- Unable to download non-subscription apps
- Notification to close background processes during installation
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Licensing and activation issues
- Unable to sign in to earlier versions of Creative Cloud
- Unable to reach Adobe servers
- Device activation limit reached
- Troubleshoot Creative Cloud app licensing and user account issues
- Troubleshoot activation error 194:6 for Adobe apps
- Troubleshoot licensing error 205 for Creative Cloud apps
- Adobe license certificates are shown as not trusted
- Unable to activate or reinstall legacy Adobe apps
- Reset the hosts file
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App settings issue
- Creative Cloud login item issues on macOS Ventura
- Older versions of Creative Cloud apps fail to uninstall on Windows
- Adobe apps show licensing dialog box when accessing Keychain on macOS
- Adobe apps display system clock error
- Adobe apps repeatedly ask for proxy credentials on macOS
- Subscription and app language settings don't match
- Login issues
Installer is stuck for Adobe apps
Learn how to resolve installation issues if your Creative Cloud app installer is frozen or takes too long to install.
The Creative Cloud desktop app manages the installation of apps such as Adobe Photoshop, Adobe Acrobat, and Adobe Illustrator. A poor Wi-FI connection, antivirus software, or firewalls can prevent the completion of your installation. Correcting these issues should allow the installation process to continue.
Internet connection is poor
If you're connected via Wi-Fi, try a wired connection. If you're connected via a wired connection, try using a different cable. But if you continue to experience connectivity issues while installing Adobe apps, learn how to troubleshoot them.
Antivirus software is blocking the installation
The installation may be blocked by your antivirus software. Follow these steps to resolve the issue:
Install the app again.
If you use Segurazo Antivirus on Windows, uninstall the antivirus software and then retry the installation. Learn how to uninstall apps in Windows.
Once the installation is complete, re-enable your antivirus.
Software firewall is blocking the installation
Software firewalls may restrict access to your computer. If prompted, grant the Creative Cloud desktop app access to the internet.
If you're not prompted or granting access doesn't resolve the issue, refer to your firewall software’s documentation and temporarily disable the firewall before trying the installation again.
Organization’s hardware firewall or proxy server is blocking the installation
Many organizations use hardware firewalls and proxy servers to block software from accessing external servers. This typically applies to all computers within a corporate network, but most home networks don't use hardware firewalls or proxy technology.
Contact your IT department for firewall or proxy information.
Configure your browser with the provided proxy or firewall settings.
Configure your corporate firewall to allow access to these servers:
- ccmdl.adobe.com:80
- swupmf.adobe.com:80
- swupdl.adobe.com:80
Install your app again.
Corrupt or missing file is blocking the installation
A corrupt or missing file in the Creative Cloud desktop app can cause installation failure for your apps. To resolve this issue, follow these steps for your operating system:
Download the uninstaller for your version of Windows
Extract the contents of the zipped file.
Double-click the Creative Cloud Uninstaller.exe file. If prompted, allow the uninstaller to proceed.
In the uninstaller dialog box, select Repair.
Launch the Creative Cloud Desktop app and sign in using your Adobe ID and password, and then install the app again. If the issue is resolved, you don't need to uninstall the Creative Cloud desktop app.
If repairing doesn't resolve the issue, launch the uninstaller again and select Uninstall.
Once your app is uninstalled, select Close on confirmation.
Reinstall the Creative Cloud desktop app and install your app again.
Download the uninstaller for your version of macOS:
Extract the contents of the zipped file.
Double-click the Creative Cloud Uninstaller.dmg file.
Depending on your security settings, you may receive a warning to open the uninstaller from the mounted DMG file. Select Open to continue and enter your device password to launch the uninstaller.
In the uninstaller dialog box, select Repair.
Launch the Creative Cloud Desktop app and sign in using your Adobe ID and password, and then install the app again. If the issue is resolved, you don't need to uninstall the Creative Cloud desktop app.
If repairing doesn't resolve the issue, launch the uninstaller again and select Uninstall.
If you proceeded to uninstall the app, select Close on confirmation.
Reinstall the Creative Cloud desktop app and install your app again.
Persistent installation issues due to corrupt files or installation records
If you're experiencing ongoing installation problems due to corrupt files or installation records, use the Creative Cloud Cleaner Tool to remove problematic installation data.