If Photoshop Elements crashes on launch or while using the app, it could be because of a defective or incompatible plug-in.

Plug-ins troubleshooting steps

Ensure that you have the latest updates for your plug-ins

  • Check the plug-in manufacturer’s website for the latest version of your plug-in. Download an updated version to fix plug-in issues.
  • Use the manufacturer’s plug-in installer to install (or re-install) their plug-ins.

Permanently disable third-party plug-ins

  1. Close Photoshop Elements.

  2. Navigate to the following location:

    • On Windows: C:\Program Files\Adobe\Photoshop Elements 2020
    • On Mac: Applications > Adobe Photoshop Elements 2020 > Support Files 
  3. Locate the ‘Plug-Ins’ folder and prefix tilde (~) before its name (i.e. rename the folder to ~Plug-Ins).

  4. Launch the application.

If the crash is resolved after you perform the above mentioned steps, then one or more plugins which are installed on your system is incompatible with Adobe Photoshop Elements 2020.

Identify the problematic plug-in

To identify which plugin is causing the crash, do one or more of the following:

  • Move the plug-in from the Plug-In folder to a temporary location that is outside of Photoshop Element’s Plug-Ins folder (for example, to a new folder on your Desktop).
  • Rename plug-in files so that the filename begins with a tilde (~). Photoshop Elements does not load files that begin with a tilde.
  • Follow the uninstall/removal instructions provided by each plug-in’s publisher to uninstall the plug-in.

Locate plug-in folders

Third-party and optional plug-ins are installed in the following locations:

  • On Windows: Hard Drive\Program Files\Adobe\Photoshop Elements 2020\Plug-ins. For example: C:\Program Files\Adobe\Photoshop Elements 2020\Plug-Ins
  • On macOS: Applications > Adobe Photoshop Elements 2020 > Support Files > Plug-ins

If you encounter crashes even after performing the mentioned steps, reach out to Grp-ElementsSupport@adobe.com.

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