When you install the Photoshop Elements 9.0.3 update patch, you encounter the error, “Patch cannot be applied. Please contact product support."

When you install the Photoshop Elements 9.0.3 update patch, you encounter the error, “Patch cannot be applied. Please contact product support."

Solutions

Solution 1: Verify whether the 9.0.3 update patch has already been installed.

  1. Cancel the update installation.
  2. Launch Photoshop Elements 9 Editor.

  3. Choose Help > About Photoshop Elements.

  4. Check the version number directly under the name.

If the version of Photoshop Elements is earlier than 9.0.3, then proceed with the next solutions. Otherwise, the 9.0.3 update is already installed and the Adobe Application Manager is incorrectly reporting the need to update. Since there are no further updates to Photoshop Elements 9, follow these steps to stop the Adobe Application Manager from checking:

  1. In Photoshop Elements, go to Help > Updates.

  2. Click the Preferences button.

  3. Deselect the box to check for updates for Photoshop Elements 9.

Solution 2: Install as an Administrator (Windows Vista/7).

The patch modifies your registry. If you do not have the proper permissions, the installation can fail.

  1. Download the installation file from Adobe.com and save to your desktop: http://www.adobe.com/support/downloads/detail.jsp?ftpID=5000
  2. Extract the contents of AdobePhotoshopElements_903.zip.
  3. Right-click Patcher.exe and choose Run as Administrator.

  4. If you see a User Account Control prompt, accept it.

Solution 3: Reinstall Photoshop Elements.

Some files within Photoshop Elements could be damaged and preventing the patch from installing correctly.

  1. Go to the Control Panel and select Add or Remove Programs (Windows XP) or Programs and Features (Windows Vista/7).
  2. Find Adobe Photoshop Elements 9 in the list of installed programs and click Change/Remove (Windows XP). Or, double-click the entry.

  3. Follow the prompts to complete the uninstall.
  4. Reinstall Photoshop Elements from your original installation media.
  5. Reinstall the 9.0.3 patch.

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