Product information

What is Adobe RoboHelp Server 10?

Adobe RoboHelp Server 10 extends the capabilities of Adobe RoboHelp and Adobe FrameMaker. With RoboHelp Server 10, you can:

  • Merge multiple segments of Help content, including Responsive HTML5 content, into a unified information system. 
  • Host it for anytime, anywhere, any device access. 
  • Get extensive analytics report on content usage, and use the insights to optimize Help content. 
  • Manage user rights and security, and take advantage of simplified deployment and configuration. 
  • Control operations remotely with an intuitive User Interface.

Who should use Adobe RoboHelp Server 10?

Help authors, Instructional Designers, Policy and Procedure specialists, Knowledgebase experts, User assistance designers, eLearning professionals, Help developers for mobile applications, and Content strategists who need to host and track user assistance content will benefit from using Adobe RoboHelp Server 10.

I already have a license for an earlier version of Adobe RoboHelp Server. What are my upgrade options?

Special upgrade pricing is available to customers who have eligible licenses for Adobe RoboHelp Server 9 and want to upgrade to Adobe RoboHelp Server 10.

You own Upgrade to Adobe RoboHelp Server 10
Upgrade from Adobe RoboHelp Server 9 USD $4,999
EUR €4,999
AUD $7,099

What are the new features in Adobe RoboHelp Server 10?

With Adobe RoboHelp Server 10, you can now host Responsive HTML5 content created with Adobe RoboHelp (2019, 2017, and 2015 release) and Adobe FrameMaker (2019, 2017, and 2015 release). Enable end users to access personalized content using dynamic content filters. Enjoy support for all modern browsers, including Internet Explorer 11 and 10, and the latest versions of Google Chrome, Mozilla Firefox, and Microsoft Edge. Take advantage of support for the following databases:

  • Apache Derby (default)
  • Oracle 12c and 11g R2
  • Microsoft SQL Server 2014 Express Edition
  • and Microsoft SQL Server 2014, 2012 and 2008 R2

The default database has been changed from Microsoft Access to Apache Derby to make default installation production-ready. Host different help systems by creating multiple contexts and configuring different instances of Adobe RoboHelp Server. 

What is Responsive HTML5 hosting support in RoboHelp Server 10?

Responsive HTML5 is an output type in Adobe RoboHelp (2019, 2017, and 2015 release) and Adobe FrameMaker (2019, 2017, and 2015 release). It is based on a single responsive layout that automatically scales to different screen sizes. Now host Responsive HTML5 content with Adobe RoboHelp Server 10, allowing end users to access content on a multitude of devices, including mobile devices. Content is rendered seamlessly on all screen sizes. Enable end users to access personalized content using dynamic content filters.

Does Adobe RoboHelp Server 10 integrate with Adobe FrameMaker (2019 release)?

Yes it does. Now use Adobe RoboHelp Server 10 to host Responsive HTML5 content published with FrameMaker (2019, 2017, and 2015 release).

Pricing and upgrade

How much does it cost to purchase a Adobe RoboHelp Server 10 license?

The full version of Adobe RoboHelp Server 10 costs as below: 

USD EUR AUD
$9,999 €9,999 $14,199

Can I try RoboHelp Server 10 before I buy it?

Yes. You can download a fully functional, 30-day complimentary trial version. See Adobe RoboHelp Server 10 page to download a trial version.

Does Adobe have a maintenance program for RoboHelp Server 10?

Yes. Adobe provides a maintenance program for Adobe RoboHelp Server 10. Learn more about Adobe Buying and Maintenance programs.

Where can I buy Adobe RoboHelp Server 10?

You can buy Adobe RoboHelp Server 10 through the online Adobe Store or by calling 800-585-0774. Learn about other ways to buy RoboHelp Server 10 including buying through authorized resellers.

Support information

Where do I go if I have customer service questions?

For answers to commonly asked customer service questions, visit the Contact Customer Care page.

Where do I go if I have technical support questions?

For answers to commonly asked technical support questions, visit the Adobe support page.

What is Activation?

Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environment from malicious code by ensuring you are using genuine Adobe software.

What information is passed to Adobe during activation?

Adobe does not gather, transmit, or use personally identifiable information during activation, other than the computer’s IP address.

How many times or how often will I have to connect to the Internet?

The machine with Adobe RoboHelp Server 10 installed must connect to the Internet at least once within 30 days of the first launch of your serialized product.

Do I need to do anything to activate the software?

Activation occurs silently in the background after installation when the system detects an Internet connection. You don't have to do anything proactively to activate.

How long can I use the product before I need to activate?

The product must connect to the Internet at least once within 30 days of the first launch of your serialized product. If the product has not been activated after 30 days, the application does not launch until an Internet connection is detected and the software can be activated.

What happens if I do not have an Internet connection or do not activate my product?

The software silently tries to connect to the Internet to activate for the first 7 days after the first launch of your serialized product. If the software has not activated within the first 7 days, you receive a reminder for the next 23 days on every launch that the machine must connect to the Internet and activate the software. As soon as the software detects an Internet connection, it silently activates the product.  

If I don’t have an Internet connection, can I call Customer Support for phone activation?

No. Activation of the product via the Internet is required for Adobe RoboHelp Server 10. If your system is connected to the Internet and you receive an activation reminder, contact your local Customer Support for assistance. Customer Support, however, cannot activate your software over the phone if you don’t have an Internet connection.

I have an Internet connection, but received a reminder that I still need to activate my product. What do I need to do?

If your system is connected to the Internet and you have received a reminder asking you to activate your product, contact your local Customer Support. The phone numbers for Customer Support are available at Adobe Support page.

I work for a company that has a volume license agreement with Adobe. Do I still need to activate?

Yes. All Adobe RoboHelp Server 10 users need to activate their product. If your company has firewall restrictions that prevent the machines from connecting to the Internet, have your IT Administrator contact your local Customer Support. The phone numbers for Customer Support are available at Adobe Support page.

I work for a company that has a license with Adobe and I’ve already activated one of my computers. Do I need to activate the others?

Yes. Every computer that has Adobe RoboHelp Server 10 installed must activate in order to continue using the software.

I work for a company that has a license with Adobe and our company systems do not connect to the Internet due to firewall restrictions. What do I need to do to make sure the software doesn’t stop working?

If your company has firewall restrictions that prevent the machines from connecting to the Internet, have your IT Administrator contact your local Customer Support. The phone numbers for Customer Support are available at Adobe Support page.

Can I choose not to activate Adobe RoboHelp Server 10?

Activation of Adobe RoboHelp Server 10 is required via the Internet to continue use of the product.

Activating your product helps protect your computer and your environment by ensuring that you are using a genuine Adobe product. Activating your product has other benefits as well. Visit product activation page for more information.

The machine with Adobe RoboHelp Server10 installed must connect to the Internet at least once within 30 days of the first launch of your serialized product or the product stops working. If you work in a company that has a firewall that prevents your system from connecting to the Internet, have your IT Administrator contact their local Customer Support. The phone numbers for Customer Support are available at Adobe Support page.

I didn’t know I needed to have an Internet connection when I purchased Adobe RoboHelp Server 10? Is there a way to activate without having an Internet connection?

No. Activation of Adobe RoboHelp Server 10 is required via the Internet. Each machine with Adobe RoboHelp Server installed must connect to the Internet at least once within 30 days of the first launch of your serialized product to continue use of the product.

I didn’t know I needed to have an Internet connection when I purchased Adobe RoboHelp Server 10. How can I return it?

For details on Adobe return policies in your region, visit Adobe Returns page.

Are activation and registration the same thing?

No. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying that you have genuine Adobe software.

Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.

I have registered my product but am still being asked to activate. What do I need to do?

Registration and activation are completely different. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you buy from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.

I misplaced my product key. How can I get a new product key?

Contact Customer Service from 6am to 5pm, Pacific Time, Monday through Friday, at 800-833-6687, or submit a request online at any time. For faster service when calling, have your invoice number available.

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy