Premiere Pro version 12.1.2 crashes on launch with Integrated Intel + NVIDIA GPUs.

Issue

Launch Premiere Pro with both Intel and NVIDIA onboard GPU enabled. You get the following error code:

The application was unable to start correctly (0xc0000005)

Note:

This issue does not occur with every computer with this combination and is an intermittent behavior.

Solutions and Workarounds

Solution 1

Update your GPU to latest driver from below link. Make sure to use drivers from the manufacturer and not the automatic Windows driver updates.

To check the make, model and currently installed driver version of the Intel and Nvidia GPU, do the following.

  1. Open the Device Manager by typing “Device Manager” into the Windows Search bar.
  2. Open the “Display Adaptors” section. You see Intel and a Nvidia display adapter listed.
  3. Check the driver version for each by right-clicking the display adapter name and choosing “Properties” then clicking the “Driver” tab.

Visit the links below and download the driver that corresponds with your OS and GPU model. Follow the instructions for each installer.

Solution 2

If the updated driver does not resolve the issue, disable the NVIDIA GPU by doing the following.

  1. Open the Device Manager by typing “Device Manager” into the Windows Search bar.
  2. Open the “Display Adaptors” section.
  3. Right-click on the Nvidia display adapter and choose “Disable”.
  4. Restart your machine.

See the Premiere Pro system requirements for a list of configurations that provide the best experience using Premiere Pro.

Solution 3

Upgrade to the latest version of Premiere Pro (version 13+) to fix this issue.

Before upgrading, check the Premiere Pro system requirements to see if your operating system supports Premiere Pro 13.0

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