Fix issues with installing XD plugins and opening Marketplace

  1. Adobe XD User Guide
  2. Introduction
    1. What's new in Adobe XD
    2. Common questions
    3. Design, prototype, and share with Adobe XD
    4. System requirements
      1. Hardware and software requirements
      2. Adobe XD, Big Sur, and Apple silicon | macOS 11
    5. Workspace basics
    6. Change app language in Adobe XD
    7. Access UI design kits
    8. Accessibility in Adobe XD
    9. Keyboard shortcuts
    10. Tips and tricks
    11. Changes to XD Starter Plan
  3. Design
    1. Artboards, guides, and layers
      1. Get started with artboards
      2. Use guides and grids in XD
      3. Create scrollable artboards
      4. Work with layers
      5. Create scroll groups in XD
    2. Shapes, objects, and path
      1. Select, resize, and rotate objects
      2. Move, align, distribute, and arrange objects
      3. Group, lock, duplicate, copy, and flip objects
      4. Set stroke, fill, and drop shadow for objects
      5. Create repeating elements
      6. Create perspective designs with 3D transforms
      7. Edit objects using Boolean operations
    3. Text and fonts
      1. Work with drawing and text tools
      2. Fonts in Adobe XD
    4. Components and states
      1. Work with components
      2. Work with nested components in Adobe XD
      3. Add multiple states to components
    5. Masking and effects
      1. Create a mask with shapes
      2. Work with blur effects in XD
      3. Create and modify gradients
      4. Apply blend effects
    6. Layout
      1. Responsive resize and constraints
      2. Set fixed padding for components and groups
      3. Create dynamic designs with stacks
    7. Videos and Lotties
      1. Work with videos in XD
      2. Work with Lottie animations in XD
  4. Prototype
    1. Create interactive prototypes
    2. Animate prototypes
    3. Object properties supported for auto-animate
    4. Create prototypes with keyboard and gamepad
    5. Create prototypes using voice commands and playback
    6. Create timed transitions
    7. Add overlays
    8. Design voice prototypes
    9. Create anchor links in Adobe XD
    10. Preview designs and prototypes
    11. Create prototypes with videos in XD
  5. Share and export
    1. Share selected artboards
    2. Share designs and prototypes
    3. Work with prototypes in XD
    4. Coedit documents shared with you
    5. Create shareable links
    6. Review prototypes
    7. Work with design specs
    8. Share design specs
    9. Inspect design specs
    10. Navigate design specs
    11. Review and comment design specs
    12. Export design assets
    13. Export and download assets from design specs
  6. Design systems
    1. Design systems with Creative Cloud Libraries
    2. Work with document assets in Adobe XD
    3. Work with Creative Cloud Libraries in Adobe XD
    4. Migrate from linked assets to Creative Cloud Libraries
    5. Work with design tokens 
    6. Use assets from Creative Cloud Libraries
  7. Cloud documents
    1. Cloud documents in Adobe XD
    2. Collaborate and coedit designs
  8. Integrations and plugins
    1. Work with external assets
    2. Work with design assets from Photoshop
    3. Copy and paste assets from Photoshop
    4. Import or open Photoshop designs
    5. Work with Illustrator assets in Adobe XD
    6. Open or import Illustrator designs
    7. Copy vectors from Illustrator to XD
    8. Plugins for Adobe XD
    9. Create and manage plugins
    10. Jira integration for XD
    11. Slack plugin for XD
    12. Zoom plug-in for XD
    13. Share prototype from XD to Behance
  9. XD for iOS and Android
    1. Preview on mobile devices
    2. Adobe XD on mobile FAQ
  10. Troubleshooting
    1. Known and fixed issues
      1. Known issues
      2. Fixed issues
    2. Installation and updates
      1. XD appears as not compatible on Windows
      2. Error code 191
      3. Error code 183
      4. Issues installing XD plugins
      5.  Prompt to uninstall and reinstall XD on Windows 10
      6. Issues with preferences migration
    3. Launch and crash
      1.  XD crashes when launched on Windows 10
      2.  XD quits when you sign out of Creative Cloud
      3. Issue with subscription status on Windows
      4. Blocked-app warning when launching  XD on Windows
      5. Crash dump generation on Windows
      6. Crash log collection and sharing
    4. Cloud documents
      1. Issues with XD cloud documents
    5. Prototype, publish, and review
      1. Unable to record prototype interactions on macOS Catalina
      2. Issues with publish workflows
      3. Published  links do not appear in browsers
      4. Prototypes do not render correctly in browsers
      5. Commenting panel suddenly showing up on shared links
      6. Unable to publish libraries
    6. Import, export, and working with other apps
      1. Import and export in XD
      2. Photoshop files in XD
      3. Illustrator files in XD
      4. Export to After Effects from XD
      5. Sketch files in XD
      6. Third-party apps not visible in Export

Learn how to fix issues with installing XD plugins and opening Marketplace.

Unable to open Marketplace

Do you get an error message saying that the Marketplace cannot be loaded when you try to open it from Plugins > Browse Plugins (or Plugins > Manage Plugins)? The following steps can help fix this issue.

Unable to load Marketplace in XD

Solution

  1. Ensure that you have installed the latest versions of the Creative Cloud desktop app and the XD app.
  2. Restart your computer.
  3. Wait until the Creative Cloud icon  appears in the Windows taskbar or the macOS menu bar.
  4. Launch XD and try opening the Marketplace.

Unable to install plugins

In the XD Plug-in Manager, the available plug-ins display a warning sign against the Install button and does not install.

You may face the following issues while installing plug-ins in XD:

  • Error messages such as Failed to update, or plug-in installation failed (Error 5).
  • Issue with the plug-in name.
  • Error messages like Extraction failure, or file system error, or plug-in not compatible, or unknown error.
  • Plug-in installation progress is interrupted.

Plug-in Manager install or update errors

If the Plug-in Manager fails to install or update a plug-in, an error message appears in the Plug-in Manager user interface. 

plugin-error

Permission issues

You might encounter permission issues causing XD not to extract plug-in data to the XD plug-in destination.

Some of the possible errors due to permission issue can be:

  • NSCocoaErrorDomain: 513
  • err no 13
  • err no 2

Refer to Fix permission errors on macOS.

Plug-in xdx installation error

You might encounter install issues after double-clicking .xdx plug-in packages.

xdx install error
xdx install error

Possible error messages

  • Plug-in not compatible

The download plug-in is extracted, but there was an issue with plug-in description file (manifest). Try redownloading the plug-in.

  • Extraction failure

The compressed plug-in file is corrupt, missing one of the plug-in files or ran out of disk space, Ensure that you have enough free disk space and try redownloading the plug-in.

  • File system error

The file system errors are usually permission errors or related to disk space. Ensure that you have enough disk space and refer to Fix permission errors on macOS.

  • Unknown Error

Root cause

This error is due to permission issues on /Users/<user name>/Library/Application Support/Adobe.

The pattern of root cause for the error messages are either err no: A or NSCocoaErrorDomain. In this case, A and B represent an integer number provided by operating system.

A sample error message dialog is shown below for your reference: 

Sample error message
Sample error message

Note:

The integer number may differ for macOS and Windows. 

Fix the interruption in installation progress

Before you proceed, ensure that you have the latest app version.

Update Your App

Reinstall plug-ins

Follow these steps to install plug-ins:

  1. Quit the XD application.

  2. Sign Out from Creative Cloud and Sign In again.

  3. Open XD and try reinstalling the plug-ins.

Fix permission errors on macOS

Follow these steps to fix permission errors on macOS:

  1. Open the Finder and navigate to /Users/<user name>/Library/Application Support/.

    To enable the Library folder (if hidden):

    1. Select the Go menu and choose Home or from the Favorites section in the Finder, select <user name>.
    2. Select the View menu and choose Show View Options.
    3. From the pop-up menu, select Show Library Folder.
    Show Library Folder
    Show Library Folder

  2. Select the Adobe folder and choose File > Get Info.

  3. In the Adobe Info menu, deselect the Locked option within the General section and enter an administrator name and password.

    Locked option
    Locked option

  4. Within the Sharing & Permissions section, select your <user name> and change its privilege to Read & Write. If the privilege is already set to Read & Write, proceed to step 5.

     Make sure you also allow the Read & Write permission for XD. To locate the Adobe XD subfolder, navigate back to the Adobe folder.

  5. Click the gear icon below the Sharing & Permissions section and choose Apply to enclosed items.

    Gear icon
    Gear icon

  6. Close the Adobe Info menu to cascade the changes.

If the problem persists, visit Adobe XD Community Forum for the solution. 

Adobe logo

Sign in to your account