Close any open Adobe products that use Libraries, including:
- Photoshop CC
- Illustrator CC
- InDesign CC
- Premiere Pro CC
- Adobe After Effects CC
Last updated on
11 Oct 2021
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Also applies to Adobe After Effects CC (2015), Adobe Illustrator CC (2015), Adobe InDesign CC (2015), Adobe Photoshop CC (2015), Adobe Premiere Pro CC (2015)
Note:
If you uninstall the Creative Cloud Desktop app and reinstall it as part of some troubleshooting, the Libraries panel inside a Creative Cloud desktop app may stop working. To resolve the problem, see Libraries panel stopped working.
Error: Something went wrong initializing Creative Cloud Libraries
When attempting to use the Creative Cloud Libraries in supported desktop applications, the panel doesn't load, and returns the following error:
Something went wrong initializing Creative Cloud Libraries
Workarounds
Adobe engineering is currently working to address this issue. In the meantime, the following workarounds allow you to use the feature until a more permanent solution becomes available.
Relaunch the CCLibrary process
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Open the Creative Cloud desktop app from the icon in your taskbar.
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Use the keyboard shortcut Command+Option+R (Mac OS) or Ctrl+Alt+R (Win). This relaunches Creative Cloud and all its support processes, including CCLibraries.
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Relaunch the Adobe product in which you received the Libraries error.
Recreate the Libraries cache
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Close all Creative Cloud applications.
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Sign out of your account in the Creative Cloud desktop app.
See: Deactivate your app from your desktop in Activate and deactivate Adobe Creative Cloud apps
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Navigate to the following folder.
- Mac: ~/Library/Application Support/Adobe
- Win: C:\Users\[Your User Name]\AppData\Roaming\Adobe
NOTE: The Library folder is hidden on the Mac OS. To reveal it, see: Can't see user library files in Mac OS X 10.7 and later
NOTE: The AppData folder is hidden on the Windows OS. To reveal it, see: Show hidden files and folders in Windows 10 and earlier
- Mac: ~/Library/Application Support/Adobe
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Delete the Creative Cloud Libraries folder.
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Log into your account in the Creative Cloud desktop app and relaunch the Adobe product in which you received the Libraries error.
See: Activate your app in Activate and deactivate Adobe Creative Cloud apps
Ensure that your hosts file is properly set up
-
Navigate to the following folder:
- Mac OS: /etc
Note: This folder is normally hidden. In Finder choose Go > Go to Folder, type in "/etc" (without quotes) and click the Go button. - Windows: C:\Windows\System32\drivers\etc
- Mac OS: /etc
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Open the "hosts" file (in a simple text editor like Notepad or TextEdit).
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Verify that you do not have any Adobe websites listed. If any are listed, you can delete them or add a # to the beginning of the line to comment them out.
For example, change:
127.0.0.1 activate.adobe.com
to
#127.0.0.1 activate.adobe.com
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Verify that you have the following line and that it is not commented out (does not have a # at the beginning):
127.0.0.1 localhost
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(Optional) Use the Creative Cloud Cleaner Tool to repair you hosts file. See instructions here: Use the Creative Cloud Cleaner Tool to solve installation problems
Configure your proxy to work with Libraries
Mac OS X
If your network is managed via Auto proxy discovery or Automatic proxy configuration, see Configuration of proxy by a network administrator.
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Open System Preferences from the Apple menu.
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Select Network.
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Click Advanced.
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Select the Proxies tab.
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Ensure that the option Exclude Simple Hostnames is selected.
Windows 10
If your network is managed via Automatically detect settings or Use setup script, see Configuration of proxy by a network administrator.
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In the search box, type Change proxy settings and open the corresponding search result.
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Scroll to the bottom of the Proxy Settings dialog box and ensure that the option Don't use proxy server for local (intranet) addresses is selected.
Windows 7
If you network is managed via Automatically detect settings or Use automatic configuration script, see Configuration of proxy by a network administrator.
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Choose Start > All Programs > Internet Explorer.
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Click the Tools icon (Gear icon in IE 9+) and choose Internet Options from the menu.
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Go to the Connections tab and click LAN settings.
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Make sure that the Bypass proxy server for local addresses option is selected.
Configuration of proxy by a network administrator
If your network is managed by a network administrator using the Auto proxy discovery or Automatic proxy configuration options on Mac OS or Automatically detect settings or Use automatic configuration script on Windows, this section describes how to enable Creative Cloud Libraries.
Ask your organization's network administrator to do the following:
- Open the PAC/WPAD proxy configuration file.
- Make sure that the following setting is present:
FindProxyForURL(url, host)
if (isInNet(host, "127.0.0.1", "255.255.255.255")) {
return "DIRECT";
}
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