View and manage all the information about an Event. Learn how to use Event Catalogs and administer Events. Understand the generated reports and statistics.

View information about an event

You can view various types of information about an event from the Adobe Connect Central application. Administrators, event hosts, and a user with permissions to manage an Event library folder can view event information.

View a participants list

  1. In Adobe Connect Central, click the Event Management tab.
  2. Navigate to the folder that contains the desired event and select it.
  3. In the Event Information page, click the Participant Management link.

    The names of registered participants and groups appear.

View an uploaded content list

You can view a list of content that is uploaded to Adobe Connect Server. An administrator, an event host, or a user with permissions to manage a specific Event library folder can view the content list.

  1. In Adobe Connect Central, click the Event Management tab.
  2. Navigate to the folder that contains the desired event and select it.
  3. Click the Select Content link.

    A list of all uploaded content appears.

Viewing data about events

The Event Dashboard provides a graphical representation of statistical data related to your events. To view the Dashboard, click the Event Dashboard link under the tab bar, at the top of the Event window.

The data reflects the events in your My Events folder. The data appears in one-bar graph showing the most active events over the last six months (determined by the number of sessions). You can click any individual event in the graph to view more detailed information about the event.

Viewing status of emails for an event

Event Managers can track the status of emails sent for an Event against all email triggers. The option is available in the Email Options tab under an event.

Email options to track email status.
Email options to track email status.

  1. Log into Adobe Connect Central and access Event Management > My Events page.
  2. Click the name of the event for which you want to check the email status.

  3. Click the Email Options tab and click Download Email Report.

  4. The fields listed in the downloaded CSV report are Type, Recipients, Email Subject, Email Trigger, Email Template, Date Scheduled, Date Completed, and Status.

The status has one of the following values and reasons:

Blocked: Unpublished/Cancelled

When an event is not yet published or when a published event is canceled.

Queued

The emails are queued to be sent.

Sent

Successfully sent the emails.

Opted out of email invitations

Users can opt out of receiving event invitations. This status against a user indicates this scenario.

Bounced/Error

If for some reason an email cannot be sent, for example, in case of an erroneous email address.

Event Catalog

To improve event discovery, Adobe Connect automatically generates a master Event Catalog listing all the events published to the catalog. The Events Catalog can be embedded in any website using the embed code from the settings. It is also possible to create multiple folder-level event catalogs for folders in the Event Management tab. The Event Catalog provides a list view and a date view for event listing.

An Event Catalog lists all the upcoming events for an Adobe Connect account on a single page. You can also edit the list of events and change the order of events in the catalog. Events can be filtered based on tags and featured events can be highlighted in a carousel.

Access the Event Catalog

You can view a list of events that appear as a catalog on your organization’s website when you publish the events. You can also edit the list and change the order of events in the list.

  1. In Adobe Connect Central, click the Event Management tab.

  2. Click Event Catalog.

  3. Do one of the following:

    • Click View to view the Event Catalog.

    • Click Edit to edit the Event Catalog.

    If you applied the Featured Events tag to an event when you created the event, it appears in the Featured Events section. A carousel in the Featured Events section displays the large banner of each featured event.

View pre-filtered Event Catalog

To highlight a specific category of events, you can share the URL of the Event Catalog pre-filtered using a particular tag. You can construct this URL using the ID of the tag.

  1. In Adobe Connect Central, click the Event Management tab.

  2. Click Event Catalog.

  3. Open this URL in a browser. Click a tag from the Popular tags section.

  4. The URL ends in a numeric value that is the ID of the tag. Copy it from the browser's address bar.

  5. To the URL copied in step 3, append #currentSearchTag=<ID of the tag>.

You can now share this constructed URL. By visiting this URL, the readers can view only the events of the specific category.

note: Only the Event Administrators can apply the Featured Events tag to an event.

Set Event Catalog branding

The Event Administrators can customize the layout and branding of the Event Catalog. To customize the Event Catalog:

  1. In Adobe Connect Central, click the Event Management tab.

  2. Choose Event Catalog, and then click Edit.

  3. Edit the template in the design view.

Event administration

Event Administrators manage Adobe Connect events for their entire organization. Event Administrators manage permissions for individual users and groups, set permissions for Event Managers, and create additional Event Administrators and Event Managers. They are also responsible for managing group memberships for users, event tags, email aliases, analytics administration, the Event Catalog, and shared templates. Event Administrators can highlight any event as a featured event.

Adobe recommends

Adobe recommends
Event Administration in Adobe Connect 9
Adobe Systems Inc.

Editing group membership

Event Administrators can add or remove members from the Event Managers group. They can use Editing Group Membership option to assign the Event Manager role to a group or a person

To add or remove members from groups:

  1. In Adobe Connect Central, click the Event Management tab.

  2. Choose Event Administration > Edit Group Membership.

  3. Do one of the following:

    • From Possible Group Members, select a member and click Add. The member is added to the current Event Managers group.

    • From Current Group Members, select a member and click Remove. The member is removed from the current Event Managers group.

Enabling analytics

Adobe Connect Central provides event reports using a web application. If you have an Adobe SiteCatalyst account, you can also access event data in your Adobe SiteCatalyst account.

To enable analytics:

  1. In Adobe Connect Central, click the Event Management tab.

  2. Choose Event Administration > Analytics Administration.

  3. To access event reports only from the Adobe web application, select Basic Reports.

  4. If you have an Adobe SiteCatalyst account, provide your credentials and click Save.

  5. If necessary, Account Administrators can enable opt out for the Account. The option to ‘Enable opt out for participants’ is available when creating an event For more details, see Configure Engagement Tracking.

    If this option is enabled, Adobe Connect excludes engagement index and private chat message count when reporting event meeting information to event hosts.

After you enable analytics, reporting database is synchronized periodically. It may take up to a day for you to view event reports.

Managing event tags

Tags enable users to filter events on your organization’s website or other websites where you publish the event. If you apply the Featured Events tag to an event, it appears in the Featured Events section of the Event Catalog.

To add tags to an event:

  1. In Adobe Connect Central, click the Event Management tab.

  2. Choose Event Administration > Manage Event Tags.

  3. Select a tag from the list.

You can add a tag to the list. You can also delete an existing tag from the list or modify the tag.

Managing email aliases

Adobe Connect Central lets you configure email aliases to which event registrants can send email queries. In addition, you can send responses from the alias.

To add an event alias:

  1. In Adobe Connect Central, click the Event Management tab.

  2. Choose Event Administration > Manage Email Aliases.

  3. Select an email alias from the list.

You can add an email alias to the list. You can also delete an existing email alias from the list or modify the alias.

Managing Campaign IDs

Event Administrators can create campaign IDs that can be used across the organization. Use of consistent campaign IDs add uniformity and ease of use to campaign tracking. To know more about Campaign mapping and ID management, see Manage Campaign IDs.

Configuring the format of the User Information Report

Event creators can access the event report provided out of the box and also the custom reports titled user information report. Event Administrators can create New Export Template and define the data that appears in an exported CSV file.

Creating an export format

  1. In Adobe Connect, click Event Management > Event Administration > Export Wizard.

  2. Click New Export Template.
  3. Provide a name for the template. This name is displayed in the Format pop-up menu, in the User Information Report section.
  4. (Optionally) Click the check box Don't include header row in the report, if you do not want any header row in the exported spreadsheet report.

  5. Select the information that you want the report to contain in Choose a Field pop up menu.
  6. Specify a customized name for the selected field in Custom Label name for field.
  7. To ensure that every cell in the exported spreadsheet has some value in it and is not blank, specify a default value in Prefill field with default value. If no information is available for a cell, the specified default value is inserted.
  8. To add more rows, click Add More. When finished click Create.

Editing an existing export report

  1. In Adobe Connect, click Event Management > Event Administration > Export Wizard.

  2. Select a template to edit by clicking its check box. Click Edit.

  3. Add more columns to the report by clicking Add More and defining the values of new rows.
  4. Remove report columns by resetting the value in Choose a Field column to the empty entry.
  5. Making any other required changes in other fields and click Save.

Delete an existing export report

  1. In Adobe Connect, click Event Management > Event Administration > Export Wizard.

  2. Select one or more templates to delete by clicking their check box. Click Delete.

  3. Click OK to confirm deletion.

Change the default export report

  1. In Adobe Connect, click Event Management > Event Administration > Export Wizard.

  2. Select a template by clicking its check box. Click Set Default.

Managing Shared Templates

Event Administrators have considerable flexibility in designing pages, catalog, and emails for an event. Before they create an event, a template to address the requirements is required. Adobe Connect supports shared and private templates. An Event Manager can create only private templates and an Event Administrator can create only shared templates. Event Administrators can create shared templates to address the various requirements of your organization. Also, only Event Administrators can edit such templates. Typically, shared templates are created to ensure consistency and branding for all your organization’s communications.

Event reports

Adobe Connect sends tracking data to Adobe SiteCatalyst for reporting purposes. Adobe Connect uses Adobe SiteCatalyst reporting tools to provide event reports based on this data. The reports display event statistics from different perspectives.

You can access event reports using the Adobe web application. If you have an Adobe SiteCatalyst account, you can access event data in your account in addition to the reports using the Adobe web application.

An event host, administrator, or a user with permissions to manage a specific event library folder configures event reports.

Adobe recommends

Adobe recommends
Event Reporting in Adobe Connect
Adobe Systems Inc.

Adobe recommends

Adobe recommends
Event Reports in Adobe Connect 9
video2brain

Opt out from tracking

Enable opt out to provide an option to the participants to opt out from providing non-explicitly submitted information to hosts. When participants choose to opt out, Adobe Connect excludes engagement index and private chat message count when reporting meeting information to hosts. Adobe Connect continues to report generic event-related information.

Opt out option, if provided by hosts, is available for participants of Adobe Connect meetings, virtual classrooms, seminars, and events. However, if a meeting, a virtual classrooms, or a seminar room is associated with an Event, the opt out settings of the Event take precedence.

If the opt out option is enabled, Adobe Connect indicates so in each report tab. Only Account Administrators can enable opt out. To know more about enabling the opt out functionality, see Enabling analytics. Also, see Configure Engagement Tracking for more details.

View Event Reports

  1. Log in to Adobe Connect Central.
  2. Click the Event Management tab.
  3. From the list of events, select the event for which you want to view reports. The Event Information tab is displayed.
  4. Click the Reports tab. The Summary tab is displayed.

    The Summary tab displays the following:

    Event Information

    Provides information such as, event name, brief description of the event, start time, and end time.

    Aggregate User Data

    Aggregate registration data for event participants. The report includes the following information:

    Invited

    The number of people invited to the event.

    Registered

    The number of people who completed the registration form and were approved by the event host.

    Pending

    The number of people waiting to be approved to attend the event.

    Approved

    The number of people approved to attend the event. This number includes people who completed the registration form and were approved. It also includes people who are approved directly, such as event presenters, and do not need to register.

    Denied

    The number of people who completed the registration form but were denied registration. For example, registration can be denied if the registration URL is made public on a website or through email and people register for the event by mistake.

    Attended

    The number of people who attended the event.

    User Information Report

    Select the required format of the report from the pop-up menu and click Download Report Data to download a CSV file. The report provides comprehensive information about the event, while respecting the filtering and sorting applied on the online reports.

    The default report, Adobe_Standard, contains the information that is displayed in the online report. The file includes aggregate information that is tracked from the start of registration until the end of the event. The file includes information on whether a particular registered or invited participant attended the event. For attendees, the file contains information such login name, campaign IDs, answers to registration questions, and answers to questions during the event. The file also includes information on qualified leads based on the criteria set in Set Qualified Lead section.

    For more information on customizing these CSV reports, see Configuring the format of the User Information Report.

    Conversion Funnel

    User activity data from the time a user views the event page until the user completes attending the event. This report identifies qualified leads based on the criteria set in the Set Lead Criteria section under the Registration tab. A qualified lead may be a potential customer based on pertinent information the user provides while registering or during the event.

    Conversion funnel allows you to gauge promotion effectiveness and identify qualified leads.
    Conversion funnel allows you to gauge promotion effectiveness and identify qualified leads.

  5. Click the Registration tab to view reports pertaining to event registration.

    The Registration tab displays the following:

    Set Qualified Lead

    Lets you specify the criteria to identify Qualified leads. For example, time spent by attendees in the event, answers to registration questions, and answers to poll questions.

    User Information Report

    Click Download Report Data to download a CSV file that provides comprehensive information about the event. The file includes aggregate information that is tracked from the start of registration until the end of the event. The file includes information on whether a particular registered or invited participant attended the event. For attendees, the file contains information such login name, campaign IDs, and answers to questions provided by them during the event. In addition, the file contains information on the requirements to be analyzed by the host. The file also includes information on qualified leads based on the criteria set in Set Qualified Lead section.

    Campaign Report

    You can gauge the success of different campaign promotions for your event with the Campaign Report. It lists the aggregate information of the various campaigns (for example, social media and email campaigns) that you conducted to publicize an event. It details the number of participants who visited the information and registration pages along with a count of the participants who registered and logged in to the events for all the campaign IDs. The report also shows the number of people who logged in to the event and the number of qualified leads, for each campaign tracking ID you used. To enable this report, select Enable Campaign Tracking while creating or editing an event.

    Campaign report shows the effectiveness of different campaigns for your event.
    Campaign report shows the effectiveness of different campaigns for your event.

    Registration Questions

    The Registration Questions Report shows the count of responses to an event’s registration questions. This report can be helpful in determining dropout rates on specific questions.

    Registration Questions report shows the count of responses for various registration questions.
    Registration Questions report shows the count of responses for various registration questions.

  6. Click the By Answers tab to view the distribution of answers to registration questions. In other words, use this tab to view the number of answers provided for each question.
  7. Click the Content tab to view reports pertaining to event content.

    The Content tab displays the following:

    Engagement Report

    The Engagement Report uses information directly from the Engagement Meter for an event, showing how the engagement and attendance levels varied during that event. As you move the pointer over the report, you can see the specific numbers at any given time during a meeting.

    Engagement report indicates the overall engagement of participants.
    Engagement report indicates the overall engagement of participants.

    Chat and Q&A Usage

    The bar charts in this report provide a quick and easy way to see the total number of chat messages and Q&A for a given event. For example, it shows the total chat messages, the number of public messages, and the number of private messages exchanged.

    This report also displays data such as total questions asked during the event and number of questions answered. Use this data to calculate the number of unanswered questions. This report does not include the count for the users who choose to opt out of analytics tracking.

    Chat and Q&A Usage report.
    Chat and Q&A Usage report.

    File Download Activity

    If a file is made available for download during an event, the count of participant downloads is indicated in this report. For each resource downloaded, displays the number of people who downloaded the resource. Also displays the number of attendees for the event.

    File Download Activity shows the resources downloaded during an event.
    File Download Activity shows the resources downloaded during an event.

    Poll Activity

    Similar to the Chat and Q&A Usage reports above, this report provides an at-a-glance view of poll activity, namely the number of respondents to each poll question and poll attendance.

    Poll Activity shows the count of poll responses.
    Poll Activity shows the count of poll responses.

    Attendee Status Usage

    Pie chart that displays information on status changes that occurred during the event. For each status, displays the number people who changed their status to the particular status during the event.

    Attendee Status Usage report indicates attendee participation and hence event effectiveness.
    Attendee Status Usage report indicates attendee participation and hence event effectiveness.

    Start and End Times Report

    Use this report to see exactly when participants enter and leave an event.

Data stored by Adobe Connect

Adobe Connect and Adobe SiteCatalyst captures and processes host, participant, and event data, to generate the various reports and provide detailed analytics. Adobe Connect also displays individual engagement level in the Attendees pod, in the meeting.

Following is the list of the various participant and event details stored.

  • The following activities of an individual are captured:

    • Poll responses

    • Q&A activity

    • Login time

    • Event registration answers

    • Files downloaded

    • Event login

    • Campaign ID with which registration form was accesses

  • The following activities in a meeting are captured, without capturing the participant identity:

    • Meeting per minute Engagement

    • Meeting per minute Attendance

    • Meeting total Chat count

    • Meeting Attendee status change count

  • The following event registration activities are captured:

    • Individual Registration page answers

    • Registration complete

    • Campaign ID used with the registration form

  • The following data in a course or a curriculum is captured:

    • Interactions answered in courses (question data)

    • Overall tracking data like, Score, Status, Time, Location, and Quiz data

    • Number of attempts

    • Time spent consuming the content

    • Date and time when a course is undertaken

    • Curriculum ID, if a course is launched from a curriculum

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy