Cannot sign in to Adobe Muse, Creative Cloud Connection


Adobe Muse is no longer adding new features and will discontinue support on March 26, 2020. For detailed information and assistance, see Adobe Muse end-of-service FAQ.


When you launch Adobe Muse or Creative Cloud Connection on Windows XP or a Virtual Machine after applying an update to Adobe Application Manager, you are prompted to sign in.


  1. Close Muse/Creative Cloud Connections.

  2. Open Binary directory inside installation directories. Locations for product and operating system are listed below.


    On Windows 64 bit: \Program Files (x86)\Adobe\Adobe Muse\META-INF\AIR\extenstions\com.adobe.ims.extentions\META-INF\ANA\Windows-x86

    For example: C:\Program Files (x86)\Adobe\Adobe Muse\META-INF\AIR\extenstions\com.adobe.ims.extentions\META-INF\ANA\Windows-x86

    On Windows 32 bit: \Program Files\Adobe\Adobe Muse\META-INF\AIR\extenstions\com.adobe.ims.extentions\META-INF\ANA\Windows-x86

    On Mac: /Applications/Adobe

    Creative Cloud Connection

    On Windows 64 bit: \Program Files\Adobe\Adobe Creative Cloud Connection (64 Bit)

    On Windows 32 bit, it's generally \Program Files\Adobe\Adobe Creative Cloud Connection

    On Mac: /Applications/Adobe Creative Cloud Connection/Adobe Creative Cloud

  3. Rename the binaries IMSLib.dll (Windows) or IMSLib.dylib (Mac) by adding ".bak" to the end of the filename (for example, IMSLib.dll.bak).


    If it's necessary to update Muse or Creative Cloud Connection, ensure that you have restored the original files or perform a reinstall of the application.

  4. Download and extract the new version of the file, then place it in the same folder as the original. The download link is below these instructions.

  5. Launch Muse/Creative Cloud Connections and log in.


Лого на Adobe

Влезте във вашия акаунт