Issue

When you try to install an update for Adobe Bridge CS5, you receive an error indicating that the update failed.

This error can occur if a third-party computer clean-up utility removes a critical file, adobe3dandvideoserver, from your hard disk. This file is required for Adobe Bridge to update.

Solutions

Solution 1: Uninstall and reinstall your Creative Suite 5 or CS5 point product.

In order to repair Bridge, you must remove the application and then re-install it. Bridge CS5 is only included as part of a Creative Suite 5 or a CS5 point product, so to repair Bridge requires that you remove and re-install the suite or product that originally installed Bridge.

Solution 2: Manually replace the missing Adobe3DandVideoServer file.

To manually replace this file, do the following:

  1. Download the Adobe3DandVideoServer file from the Adobe FTP website.

    • Method 1: Enter the following URL into your web browser:
      ftp://cust-dl2:d0wnt0wn@eftp.adobe.com/SAVE_adobe3dandvideoserver/adobe3dandvideoserver.zip
    • Method 2: Use an FTP-capable web browser or an FTP application, such as CuteFTP, Transmit, or FireFTP to download the file.
      The connection details for the Adobe FTP server are as follows:
      • Server address: ftp://eftp.adobe.com/
      • User Name: cust-dl2
      • Password: d0wnt0wn     (Be certain to enter zeros instead of the letter "O" in both places in the password.)
      • Path to file: ./SAVE_adobe3dandvideoserver/adobe3dandvideoserver.zip

    For additional help connecting to the FTP site, refer to the documentation for your web browser or FTP client.

  2. When the download completes, double-click the downloaded ZIP file, which will extract its contents.
  3. Quit all Adobe applications, especially Adobe Bridge.
  4. In the Finder, navigate to /Applications/Adobe Bridge CS5/.
  5. Control-click (or right-click) on the Adobe Bridge CS5 application and choose Show Package Contents.
  6. In the Finder window that appears, navigate to Contents/Mac OS/.
  7. Control-click (or right-click) on the adobe3dandvideoserver application and choose Show Package Contents.
  8. In the Finder window that appears, navigate to Contents/Mac OS/. Keep this folder and window open.
  9. Copy or move the adobe3dandvideoserver file that you extracted in Step 2 to the Mac OS folder mentioned in the previous step.

    Important : Make sure that you copy the extracted file, not the compressed (.zip) file.
  10. When prompted to replace the file, click Replace. If you are prompted, authenticate with an administrator's account information.
  11. Restart Bridge, and then you should be able to install the update.

Additional information

Third-party applications that clean up your computer can erase files that should not be removed. If a computer clean-up utility removes the file adobe3dandvideoserver, which is part of the Adobe3DandVideoServer file, the update fails.



Solution 1, uninstalling and reinstalling Adobe Bridge, restores this erased file, which allows the update to complete. Solution 2 allows you to manually replace the file.



After you replace your file, make sure that your computer-cleaning application does not change the Adobe Bridge CS5 folder. If it continues change this folder and there are further updates posted for Bridge, they could also fail.

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy