Learn how to update your account and reinitiate a payment if your original payment failed or you missed a payment.

Even if a payment fails, you have access to your Creative Cloud apps for 21 days. Your subscription is suspended on the 21st day if you don’t update your payment information by then.

Caution:

In countries served by Digital River, Adobe's e-commerce partner, you must contact us to reinitiate your payment.

Reinitiate your payment

Confirm your payment info is correct

  1. Sign in to your Adobe account with your Adobe ID (usually your email) and password using the Creative Cloud desktop app or the web login.

    If you’re having trouble signing in, see Adobe ID account and sign-in troubleshooting.

    sign-in
  2. In the pop-up pane, click Manage Account. You are prompted to enter your password to verify your identity.

    manage-account-desktop-app
  3. In Plans & Products, click Edit payment details.

    If your payment due date has passed, you see an error message. Click Update payment details in the message.

    Click edit payment details
    Click Edit payment details
    Click Update payment details (if your payment due date has passed)
    Click Update payment details (if your payment due date has passed)

  4. In the Edit Payment Method dialog box, review your payment details and update the following as necessary:

    • Credit or debit card number
    • Expiration date
    • Billing address

    Get Help on editing or modifying the billing information.

    Editing the payment method
    Edit payment method

    Using a corporate card?
    Be sure you’re using the name and billing address of the cardholder, not your own. To verify the correct name and billing address,  check with the cardholder or your accounting department.

  5. Click Save to save your changes (even if you have not changed the details).

    Note:

    If your payment is not reinitiated after four business hours, contact us.

Confirm standing with your payment provider

If you pay with a credit card

If you’ve confirmed that your credit card information is correct, contact your bank to:

  • Ensure that the credit limit has not been exceeded. 
  • Inquire about daily withdrawal or purchase limits, as payment declines are due to these limits. 
  • Make sure that the credit or debit card is in good standing and that your card supports online transactions.
  • Find out if their fraud protection policies are affecting the use of your card.

Once any errors are fixed, Adobe reprocesses your payment automatically.

If you pay with PayPal

Contact PayPal directly to resolve any billing issues. Once any errors are fixed, Adobe reprocesses your payment automatically.

Verify your payment went through

  1. To verify your payment, sign in to your Adobe account.

  2. Click the Plans & Products tab.

  3. In the Order History section, click View your orders.

  4. Select the order number for the membership plan you want to see. It can take up to 24 hours for your payment to post to your account.

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