Learn how to update your information and reinitiate a payment if your original payment failed or you missed a payment.

Even if a payment fails, you will have access to your Creative Cloud apps for 21 days. Your subscription will be suspended on the 21st day if you don’t update your payment information by then.

Caution:

In countries served by Digital River, Adobe's e-commerce partner, you must contact us to reinitiate your payment.

Reinitiate your payment

Confirm your payment info is correct

  1. Sign in to your Adobe account with your Adobe ID (usually your email) and password using the Creative Cloud desktop app or the web login.

    If you’re having trouble signing in, see Adobe ID account and sign-in troubleshooting.

    Sign in
  2. In the pop-up pane, click Manage Account. You may be prompted to enter your password to verify your identity.

    Your Adobe ID account management screen will open.

    Manage Account
    Edit Payment details
  3. In Plans & Products, click Edit payment details.

    If your payment due date has passed, you’ll see an error message under your plan. Click Update payment details in the message.

    Update payments
  4. The Edit Payment Method dialog box will open.

    Update Payment Type
  5. Review your payment details and confirm the following are correct:

    • Credit or debit card number
    • Expiration date
    • Billing address

    Using a corporate card?
    Be sure you’re using the name and billing address of the cardholder, not your own. Check with the cardholder or your accounting department to verify the correct name and billing address.

    Get help with updating your billing info.

  6. Edit your payment details if they have changed or have an error. Click Save.

    If your details haven’t changed, click Save.

  7. Clicking Save will reinitiate your payment.

    Note:

    If your payment is not reinitiated after four business hours, contact us.

Confirm standing with your payment provider

If you pay with a credit card

  1. If you’ve confirmed that your credit card information is correct, you should contact your bank to:

    • Ensure that the credit limit has not been exceeded. 
    • Inquire about daily withdrawal or purchase limits, as payment declines may be due to these limits. 
    • Make sure that the credit or debit card is in good standing and that your card supports online transactions.
    • Find out if their fraud protection policies may be affecting the use of your card.
  2. Work with your bank to resolve any errors on your account.

  3. Once any errors are fixed, you are done. Adobe will reprocess your payment automatically.

If you pay with PayPal

  1. Contact PayPal directly to resolve any billing issues.

  2. Once any errors are fixed, you are done. Adobe will reprocess your payment automatically.

Verify your payment went through

It may take up to 24 hours for your payment to post to your account. You need to sign in to your Adobe account through the Creative Cloud desktop app or the web login to verify your payment.

Once you’re logged in, you can verify your payment two ways:

  1. Plan & Products tab

    • Click the Plans & Products tab.
    • In the “Order History section, click View your orders.
    • Select the order number for the membership plan you want to see.
  2. Overview tab

    • Go to the Plans and Products section. 
    • Click Manage plan
    • Choose View Transaction History
    • Find your payment under Billing History on the right side of the page.

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