Learn about our refund policies and some of the key differences between annual and monthly subscriptions.

Month-to-month subscriptions

Our terms

  • Service begins as soon as your initial payment is processed. You’ll be charged the rate stated at the time of purchase, every month, until you cancel.
  • Your monthly rate is subject to change, but we’ll always notify you beforehand.

For more information on the subscription terms, see Subscription terms.

Canceling your month-to-month subscription

Within 14 days of your order

If you cancel within 14 days of your order, you’ll receive a full refund.

After 14 days

Should you cancel after 14 days, your payment is non-refundable and your service will continue until the end of that month’s billing period.

Cancellations can be made any time by visiting your Manage Account page or by contacting us in your region.

What happens to your membership benefits after you cancel your subscription?

If you decide to cancel your paid subscription, your account is converted to a free membership. You can log in to your Creative Cloud desktop application with the same Adobe ID and password, and get access to the features listed in What do I get with my free Creative Cloud membership?

A free membership also lets you continue to access your files in the Creative Cloud folder on your computer and via the Creative Cloud website, subject to the limit of 2 GB of storage.

Note:

If you're over your storage limit, you have 90 days to reduce your online usage. After 90 days, you could lose access to some or all of your files saved on the Creative Cloud servers.

Annual subscriptions

Our terms

  • For all Creative Cloud annual subscriptions, service begins as soon as your payment is processed.
  • Renewal rates are subject to change, but we’ll always notify you beforehand.
  • Your contract will renew automatically.
  • You can cancel your subscription by visiting your Manage Account page or by contacting us in your region.

For more information on the subscription terms, see Subscription terms.

Canceling your annual subscription (paid monthly)

Within 14 days of your order

If you cancel within 14 days of your order, you’ll receive a full refund.

After 14 days

Should you cancel after 14 days, an early termination fee will apply. The fee will be 50% of the remaining balance of your contract. For example, if you have 5 months of your contract left when you cancel and you pay $20/month, you’d pay 50% of the $100 remaining balance = $50 early termination fee.

Cancellations can be made any time by visiting your Manage Account page or by contacting us in your region.

What happens to your membership benefits after you cancel your subscription?

If you decide to cancel your paid subscription, your account is converted to a free membership. You can log in to your Creative Cloud desktop application with the same Adobe ID and password, and get access to the features listed in What do I get with my free Creative Cloud membership?

A free membership also lets you continue to access your files in the Creative Cloud folder on your computer and via the Creative Cloud website, subject to the limit of 2 GB of storage.

Note:

If you're over your storage limit, you have 90 days to reduce your online usage. After 90 days, you could lose access to some or all of your files saved on the Creative Cloud servers.

Canceling your annual subscription (prepaid)

Within 14 days of your order

If you cancel within 14 days of your order, you’ll receive a full refund.

After 14 days

Should you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contracted term.

Cancellations can be made any time by visiting your Manage Account page or by contacting us in your region.

What happens to your membership benefits after you cancel your subscription?

If you decide to cancel your paid subscription, your account is converted to a free membership. You can log in to your Creative Cloud desktop application with the same Adobe ID and password, and get access to the features listed in What do I get with my free Creative Cloud membership?

A free membership also lets you continue to access your files in the Creative Cloud folder on your computer and via the Creative Cloud website, subject to the limit of 2 GB of storage.

Note:

If you're over your storage limit, you have 90 days to reduce your online usage. After 90 days, you could lose access to some or all of your files saved on the Creative Cloud servers.

Opting out of auto-renewal

During the 12th month of your membership, you can opt out any time by visiting your Manage Account page or by contacting us in your region.

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