Unable to activate a CS3 or Acrobat 8 application? Keep getting an activation alert, such as "Activation - No Connection" or "Internet Connection Not Detected"? Find out how to get a replacement serial number and installer, or take advantage of an upgrade offer.

"Activation - No Connection" or "Internet Connection Not Detected"

The aging activation servers for Creative Suite 3 (CS3) and Acrobat 8 applications had to be retired. Without activation servers, CS3 and Acrobat 8 applications display a connection error when trying to verify a license. 

Affected applications include CS3 versions of Photoshop, InDesign, InCopy, Illustrator, Dreamweaver, Premiere Pro, After Effects, Flash Professional, Contribute, Fireworks, and Soundbooth, plus Acrobat 8 Standard, Acrobat 8 Professional, and Acrobat 3D version 8.

What are my options?

Provide your current CS3 or Acrobat 8 serial number for either of these options:

  • Upgrade to the latest and greatest! Take advantage of this special offer to upgrade to Creative Cloud (CS3 owners) or Acrobat DC (Acrobat 8 owners). Get the world’s best creative tools or PDF solution – including mobile applications, cloud-based storage, and free updates – at an amazingly low price. 
  • Receive a new serial number and installer  Get a new serial number and installer so you can reinstall CS3 or Acrobat 8 applications successfully. These special versions do not require activation.

Sign in to begin

To upgrade or receive a new serial number and installer, first sign in or create an Adobe ID:

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