Issue

When you attempt to install Adobe Creative Suite 4 or a CS4 point product, you see the error message, "The Installer Database is corrupt. Please Contact Adobe Customer Service if this problem continues."

Reason

The CAPS database can become corrupt and generate this error message. Removing the CAPS database should allow you to install Adobe Creative Suite 4 or a CS4 point product.

Solution

Delete the CAPS database and install the Adobe Creative Suite 4 product.

  1. Attempt to uninstall any Adobe Creative Suite 4 or Point Product that are on the machine using the uninstaller
    • On Windows XP:
      1. Click Start > Control Panel and double click Add or Remove Program.
      2. Select the Adobe Creative Suite 4 product product and click Remove.
      3. Follow the on screen instructions.
    • On Windows Vista:
      1. Click Start > Control Panel and double click Programs and Features.
      2. Select the Adobe Creative Suite 4 product product and click Uninstall.
    • On Mac OS:
      1. Run the Adobe Creative Suite 4 product product uninstaller located in /Applications/Utilities/Adobe Utilities.
      2. Follow the on screen instructions.
  2. Delete the Caps folder if you are unable to delete the Adobe Creative Suite 4 product product or they are not listed.
    • On Windows:

      Program Files\Common Files\Adobe\caps\caps.db

      Program Files\Common Files\Adobe\backup\caps.db
    • On Mac OS:

      /Library/Application Support/Adobe/caps

      /Library/Application Support/Adobe/backup
  3. Install Adobe Creative Suite 4 or the CS4 point product.

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