When opening the Creative Cloud desktop app, the Apps tab loads with the following message:
Download error. Press Retry to try again or contact customer support.
Clicking the Reload Applications button does not resolve the error.
Mac OS:
Windows:
The AAMUpdater and OOBE folders are recreated when the Creative Cloud desktop app is relaunched.
Make sure that you are removing only the versions of these files that are specific to the user account. Otherwise, all currently installed Adobe Creative applications will need to be removed. Only a complete reinstallation allows the Adobe Creative applications to properly fetch applicable updates. For information on how to remove and reinstall Adobe Creative applications, see Download, install, update, or uninstall apps.
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